Customer Service High School
Resume:
Gwendolyn Bentley
EMAIL: *****************@*****.***
PHONE: 832-***-****
SUMMARY OF QUALIFICATIONS
EXCELLENT CUSTOMER Self Starter Performance Management
SERVICE Reports and Documentation Telephone Reception
Goal Setting Filing & Data Archiving Eye for detail
Written/Verbal Strong organizational skills Word/Excel/PowerPoint
Skills
Problem Solving
Skills
Professional Experience
ERG RESOURCES
Receptionist, February 2014 - Current
> Serves as first point of contact and assistance to visitors, vendors,
clients, and personnel for the Corporate Offices
> Responsible for answering and placing telephone calls, operating
company switchboard and notifying appropriate parties of arriving
calls
> Accept, sign, log into records, and distribute incoming/outgoing
deliveries
> Maintain a clean and inviting reception area, lobby area, and
conference rooms
> Receives, sorts and distribute mail and deliveries
> Provides administrative support including but not limited to typing,
filing, copying and coordinating calendars
> Coordinates meetings and organizes catering
RR Donnelley
Document Indexing Specialist, August 2013 - October 2013
> Reviewed and verified all documents that are sent in by the borrower
> Detail oriented, organized with strong ability to multi-task and
prioritize
> Handled borrower inquiries
> Works efficiently and effectively when processing each loan
> Submits mortgage loan application files for underwriting approval
> Manage a pipeline of approximately 100 loans at any given time
EXPRESS
Assistant Manager, February 2013 - October 2013
> Delivered excellent customer service by greeting and assisting each
customer
> Addressed customer inquiries and resolved complaints
> Stocked and restocked inventory when shipments were received
> Wrote order supply requests to replenish merchandise
> Maintained daily records of all transactions
> Trained staff to deliver outstanding customer service
> Addressed and corrected sales staff communication issues in a tactful
and effective manner
> Analyzed marketing information and translated it into strategic plans
> Detail oriented, organized with strong ability to multi-task and
prioritize
> Responsible for payroll, scheduling, shrink and loss prevention
STEWART LENDER SERVICES
Loss Mitigation Specialist/Loan Processor/Underwriter, June 2012 - November
2012
> Achievement: 100% QC scores, Acting Team Lead
> Review current and aged files in accordance with HAMP and Non-Hamp
guidelines
> Servicing GSE (Fannie Mae and Freddie Mac), FHA, VA, Serviced For
Other (SFO), and HFI backed
> Monitored a team of 9-10 Processors
> Reviews residential loan application files to verify that
application data is complete and meets establishment standards,
including type and amount of mortgage, borrower assets, liabilities
and length of employment
> Manage a pipeline of approximately 50 loans at any given time
> Monitor loans to ensure compliance with all State and Federal
regulations
> Works efficiently and effectively due to the sensitive time
constraints required for closings
> Submits mortgage loan application files for underwriting approval
> Every detail oriented, organized with strong ability to multi-task
and prioritize
> Recommends that loan not meeting standards is denied
> Is compliant with lender policies
ALLEGES
Collector/AP/AR/ Team lead, September 2010 - July 2012
> Provide management with departmental productivity
> Quality control, performance, and standards reports
> Oversee staff members and have accountability for their production
> Monitor reports on a daily/weekly/monthly basis in order to
effectively manage the pipeline
> Create and update managerial detail reports/spreadsheets
> Pertinent to the status of requested documentation received
> Facilitate the resolution of escalated customer/client issue
> Conduct monthly, coaching Secessions with Team regarding Quality
Assurance
> Responsible for accurate accounting and finance functions
ALCON
Material Handler/Assembler Laboratory Technician, October 2010 - April 2012
> Properly pick the appropriate item to complete a doctor's order
of request. Fully trained in use of the RDT- A portable data base
device that whole all inventory.
> Prepare doctor's orders in both custom packs and consumables
laboratory.
> Replenish each item in the appropriate location and identified
said item with the right lot number on tag.
> Create and update managerial detail reports/spreadsheets
Education & Certifications
THURGOOD MARSHALL - HOUSTON, TX
> Relevant Courses: High School Diploma
TEXAS SOUTHERN UNIVERSITY - Houston, TX
> Relevant Courses : Business
Technical Skills
PROFICIENT IN MICROSOFT OFFICE PRODUCTS, (WORD, EXCEL, ACCESS, PUBLISHER,
POWER POINT, PUBLISHER, OUTLOOK), 40 WPM, 10 KEY TYPE/TOUCH
References
ERG Resources: Houston, TX.
Melinda Allee
RR Donnelley: Sandy Springs, GA.
Antonio Sanjurjo
Express: Atlanta, GA.
Bruce Guillory
Stewart Lender Services: Houston, TX.
Aheen Cox
Alleges: Houston, TX.
Lislie Chaney
Alcon: Houston, TX.
Tempestt Williams
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