Project Manager Management
Resume:
Carla Hatten Watkins
*************@*****.***
My extensive background in technology has enabled me to gather user
requirements, perform analysis and convert them into system specifications
throughout the full software development lifecycle. I'm capable of
ensuring that the project solution meets both the stated and implied needs
of the customer. I am a self-starter and visionary with abilities to
foster cross-functional teamwork. Skilled at client interface and
effective communication that produces results.
Areas of effectiveness
Thorough requirements UML & RUP use case Strong analytical skills
gathering analysis
Work flow and gap Full System Development Client Server and Web
analysis Life Cycle development
Business Process Functional Excellent Project
reengineering Specifications Management skills
Airline experience Consulting Business Vision
Implementation
Technical Summary
Methodologies: Object oriented analysis, Unified Modeling Language (UML),
Rational Unified Process (RUP), Agile
Application Software: Microsoft Office Suite, Access, Visio, Powerpoint,
Snagit, MS Exchange, iRise, MS Outlook, MS Project, SOA,
Point of Sale Systems, Tivoli, AS/400, Mainframe, Unix,
Exposure to HTML and SQL.
PROFESSIONAL EXPERIENCE
Delta Airlines, May 2010 - December 2012
Sr. Business Analyst, Res Loyalty IT
. Accurately documented business requirements by creating business
and functional requirement matrixes, context diagrams, functional
specification documents for Loyalty requirements within the CMS
application
. Worked with the user experience team to create Wireframe
simulations and mock ups of future state as related to requirements
for Loyalty within the CMS/Axis application.
. Worked with Loyalty and SOA teams to identify channel level
requirements and impacted SOA services based on multiple program level
reviews.
. Worked with the Loyalty team to identify demand codes for SOA and
created data mapping for the affected SOA services as related to
CMS/Axis
. Assisted with identify requirements for Evolution of SkyMiles changes
to impacted areas in Axis including mileage calculator, retro credit,
activities, view details etc.
. Performed walkthroughs and prototype demonstrations with
stakeholders and worked with the development and QA teams to ensure
the final product met the goals of the stakeholders.
IHG, January 2008 - October 2009
Sr. Business Analyst (IHG temp)
. Worked with Product and Brand Managers to develop business and
functional requirements for the reservation process at the heart of
the new Holiday Inn website. Facilitated analysis meetings with
stakeholders to determine and prioritize business and system
requirements.
. Using advanced business unit knowledge I proactively researched the
online reservation process identifying implicit, unstated or
unrecognized business needs. Effectively facilitated the
prioritization and feasibility of solutions and made
recommendations to the business and management that would not only
provide short term success but support the accomplishment of long
term business goals.
. Performed research and used the results of analysis to make
effective strategic decisions by driving discussions with clients
and technology teams to determine the detail design and technical
requirements and clearly documenting requirements for use by the
programming teams.
. Accurately documented and analyzed requirements by creating
business and functional requirement matrixes, context diagrams,
functional specification documents and worked with the user
experience team to create Wireframe simulations.
. Performed walkthroughs and prototype demonstrations with
stakeholders and worked with the development and QA teams to ensure
the final product met the goals of the stakeholders.
MDI, Manheim, May 2006 - November 2008
Sr. Business Analyst (contract)
. Worked with Product Development Managers and Project Managers to
identify project goals and requirements. Effectively managed
issues and risks by identifying dependencies and key milestones.
Adhered to the company's Software Development Lifecycle process by
hitting key milestones set in the project plan and using a
consistent company-defined format to document rules and
requirements
. Effectively documented clear, concise and complete requirements and
functional specifications related to Technology projects and
managed changes to the requirements according to the policies
established by the Change Management process.
. Worked with Product Development Managers, Business Owners, Project
SMEs,
Best Practices, and Project Stakeholders to gather requirements and
write
High-Level & Detailed-Level Requirements. Attended weekly status
meetings with project stakeholders to communicate overall project
status.
. Documented "As Is" and "To Be" business processes and prepared Use
Cases and Use Case Models as defined in UML.
. Conducted requirement specification reviews and use case
walkthroughs with project stakeholders, Product Development
Managers and business owners to ensure the projects met the goals
of the business owners.
Delta Technology, April 2002 - September 2004
Project Coordinator/Business Analyst (contract)
. Coordinated the process to analyze, evaluate, implement, and
maintain systems developed internally and/or externally with an
outside vendor.
. Developed project definitions, cost/benefit and risk analysis, work
plans, progress reports, and presentations of functional
requirements for a new system as well as business process redesign
as needed. Developed use cases and functional specifications.
. Gathered, coordinated, and maintained business requirements for
Delta's CRM initiative from initial phase to final implementation,
assuring requirements met standards.
. Identified implicit, unstated, or unrecognized business needs and
assisted client in determining if buy/build software, process
reengineering, or other technology options may (or may not) be the
most desirable solution.
. Coordinated the capture of process models and functional testing,
ensuring system is functionally appropriate, technically sound, and
well integrated.
. Developed and managed user acceptance criteria. Maintained
communication with customer and team members and promoted a team
environment.
. Interacted with users, other portfolios, vendors, and DT for full
life cycle of project.
. Maintained production systems/programs/applications, as needed.
. Produced scheduled and ad hoc reports as necessary.
. Maintained and communicated project status reports and tracking.
. Provided user support and coordinated resolution of issues to
include change management, root cause analysis, and appropriate
escalation as needed.
Matrix, MetalSpectrum, January 2001 - June 2001
Project Manager (contract)
. Performed Project Management duties including creating and
maintaining a project plan to incorporate the seven modules.
Determined issue management procedures, developed testing scenarios
and defined data elements for testing scenarios. Developed the
integration testing process.
. Developed detailed system documentation to integrate each of seven
modules by working directly with users and developers to develop
and refine system requirements. Performed business and application
analysis, facilitated JAD sessions and maintained leadership and
liaison responsibilities with the technical team.
. Created test scripts, setup the testing environment and assisted in
performing unit and integration testing for each of the seven
modules. This process ensured the quality and integrity of the
project goals were accomplished and in line with identified
business objectives.
. This project included the implementation of Ariba Marketplace 7.5,
Ariba Dynamic Trade 2.1, Ariba Sourcing, custom enhancement and
development of a central registration system for Marketplace and
Dynamic Trade, XML integration to i2/Pricer and XML interfaces for
order related document processing to customer and supplier ERP
systems under Vitria
Renaissance, Worldcom, March 2000 -October 2000
Business Analyst (contract)
* Provided business process analysis for a web based order entry
system for Worldcom. Created enterprise process definition,
validated business requirements, project tracking, issues
management, and created meticulous support documents detailing
inception, quality assurance and implementation.
* Partnered with the development team to complete analysis and design
documentation, helped facilitate code and architecture reviews of
development components built by team, and answered detailed level
questions on developed components for the Business Analyst, Quality
Assurance, and Project Management teams.
* Served as system to system liaison during entire development
process and development team point of contact for all requirements
questions from developers for complex enterprise projects
associated with front-end Internet/Intranet as well as backend
legacy involvement.
* Serve as Lead on all QA reviews of project prior to move to system
testing; heavy participation in user acceptance testing process.
* Strong presentation/documentation skills, written/oral
communication skills, and analytical/problem solving skills. Also
maintain expert knowledge of Microsoft Project, Word, Excel and
PowerPoint and Visio.
Metamor Worldwide, December 1998 - July 1999
Project Manager (consultant)
* Developed and documented the project management intellectual
capital. Created a Project Management reference guide as well as
course content for various levels of training in Project
Management.
* Provided project management consulting to a GE Capital company in
Kansas City, KS. The company is currently in the process of
migrating Legacy systems to an NT based system. Responsibilities
included acting as liaison between the project team and the vendor,
performing a needs assessment and encouraging employee cooperation
with the migration to ensure a smooth transition, as well as
identifying contingency plans, and encouraging the creation of a
change management office.
MDI, Suntrust, November 1998 - December 1998
Support Project Manager (contract)
. Coordinated, managed and tracked support of new software rollout.
Worked with clients to identify problems with new system and
offered solutions for system and/or product enhancements. Enforced
documentation standards and served as liaison between the customer
and the technology.
Cotelligent, Nextel, Inc. September 1998 - November 1998
Program Manager
. Maintained project plans for eleven projects affecting Billing
Operations. Identified project needs, assessed competitive
offerings and defined product objectives, features and user
experience in order to form a new process and generate
documentation for the rest of IT to follow.
Delta Technology Inc., June 1997 - September 1998
Project Manager
. Test Group Manager for a Pathfinder project. Created a business
process for the rest of the company to follow
. Identified and documented system requirements and determined how
they affect upstream and downstream systems in order to test for
Y2K compliance.
. Coordinated the development, testing and implementation of
applications for Airport Renewal, TOC Renewal, and other Year 2000
projects for the Operations portfolio.
. Proposed and created a lab environment that represented each
application and coordinated the creation of test plans to ensure
Y2K and Future Vision compliance for each application.
. Participated in coordinating the worldwide migration of the
Electronic Technical Manual System for Delta Airlines to NT 4.0,
including day to day management of staff, performing project
management functions focusing on client relations, and coordinating
all tasks associated with project deliverables. The implementation
process included coordinating with outside vendors to ensure
integrity of delivered product, performing user acceptance testing,
maintaining change management standards and managing user accounts
associated with NT and Tivoli agent software.
. Developed documentation and held training classes for Delta
Technology support staff.
. Developed project plans, support documentation, performed weekly
reviews, time reporting, evaluations customer guidelines and
requests.
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