Customer Service Administrative Assistant

KAMILA FARDAN

*** *** ****** ******, ** *****

862-***-**** *************@*******.***

Administrative Professional

Profile

More than 10 years successful experience in customer service, administrative support with

recognized strengths in problem solving, calendar management, planning/implementing proactive

procedures and systems to avoid problems in the first place.

Excels in multi tasking in a fast pace environment, completing projects within time and budget

constraints.

Excellent working knowledge using Microsoft Word, Microsoft Excel, Microsoft Outlook.

Ability to supervise employees.

A team player, acknowledged as “Total Quality Customer Service Professional”.

Experience in Processing of payroll and maintaining time and attendance.

Data entry 45 WPM, Experience on Switchboard (10 line).

Microsoft Windows, Excel, Kronos, People Soft Payroll System.

EMPLOYMENT

2013 2014 New Jersey Transit/Access Link Department

Administrative Assistant (temp)

Provided administrative support to the Manager and Supervisors in areas of calendar

management and scheduling of meetings, taking of minutes, and preparing all memos.

Prepared weekly time schedules for 50+ Customer Service Reps.

Processed weekly payroll for 50+ employees using KRONOS software.

Maintained vacation, disability, and sick leave for all employees in the Access Link Ops

Department.

2012 2013 Newark Office of Emergency Management (O.E.M. & Homeland Security)

Administrative Assistant (temp)

Provided administrative support to the Director in areas of calendar management, travel

arrangements, scheduling of meetings and preparing documents.

Processed payroll, sick and vacation time for 7 employees.

Prepared and filed routine, personal and complex documents.

Coordinated travel arrangements for the Director and his Management staff.

Coordinated on –site interviews and training of new hires.

2008 2011 Essex County Division of Welfare

Family Social Worker

Collaborated closely with community resources including The Department of Youth and Family

Services to advocate on behalf of clients and to make appropriate referrals where necessary .

Facilitated communication with external constituencies, including courts, schools and mental

health programs for clients.

Developed and implemented treatment plans for outpatients clients presented with substance

abuse and special needs.

Ensured that each client’s needs were being met regarding food stamps stipends, Medicaid,

Housing etc.

2003–2008 Newark Municipal Court

Senior Data Clerk

Reviewed completed reports for accuracy, and resolved discrepancies with electronic data.

Created, and maintained indexes, cross referenced records, files and tickets both manually

and electronically.

Prepared and distributed all court calendars for criminal and traffic court on a daily basis

Retrieved criminal and traffic custodies on a daily basis for defendants scheduled for court.

EDUCATION

Post University Waterbury, Connecticut

2011 2013 Completed 90 credits towards B.S in Child Psychology/ Minor Sociology

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