Customer Service Manager

MEDEYA GUASI

Pleasant Hill, CA, ***** Cell: 415-***-**** E-mail:

********@*****.***

Highlights of Qualifications:

** ***** ********* ********** ** customer service, management and

accountant.

. Client service skills - Consistently ensures the team provides the

client with attentive, courteous and informative service. Gains and

shows personal satisfaction from delivering great service.

. Ability to multi-tacks-Manages multiple tasks at one time; quickly and

accurately shifts attention among multiple tacks under distracting

conditions without loss of accuracy or appearance of frustration.

. Organizational ability - Demonstrates a systematic approach in

carrying out assignments.

. Problem solving skills - Demonstrates a strong ability to identify,

analyze and solve problems.

. Intellectual ability - Accurately and consistently follows

instructions delivered in an oral, written or diagram format. Can

provide directions.

. Trilingual - Russian, German

. Flexible - Able and willing to learn new things.

. Computer skills - Microsoft Office, World, Excel, Access.

Professional experience:

Oil company TRAST Russia June

2005 - November 2010

Accountant

Duties: Prepare, examine, or analyze accounting records, financial

statements, or other financial reports to assess accuracy,

completeness, and conformance to recording and procedural standards.

Develop, implement, modify, and document recordkeeping and accounting

systems, making use of current computer technology.

Visa and passport Center ALMA Russia

April 2000- May 2007

Customer service, manager

Duties: Prepare, develop, and implement documents for provide clients and

business with foreign passports and visas. Advise clients in areas such as

eligibility to apply to foreign passports and visas. Complies with federal,

state and local financial legal requirements by studying existing and new

legislation, enforcing to requirements, and advising management on need

actions. Maintains customer confidence and protects operations by keeping

financial information confidential.

Education: Foreign Languages Institute, German and English, Master Degree

1989

Baku Azerbaijan

Certificate: Accounting

2014 Concord, CA

Certificate: Customer Service 2014

Concord, CA

Training: Customer Service, Key Train, Skills assessment, Labor Market

Information, Accounting.

2014 Concord, CA

Volunteering:

Russian - American Newspaper Kstati December

2011-December 2013

San-Francisco, CA

Circle of friends ADHC INC.

September 2012-December 2012

San-Francisco, CA

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