Customer Service, Project Management, QA Engineer, Mfg. Process Eng.
Resume:
Chin (Felix) Chung
Austin, TX 78753
*********.*****@*****.***
P R O F ILE
A detail- and result-oriented, self-starter, and team-member player, cross-function
coordinator with BA degree and EE associate, thoroughly comprehending in electronics
manufacturing process, quality control, supplier audit, problem-solving, procurement,
sales and customer service for both consumer and automotive background is seeking for
managerial position.
E XPERIENCE
Sales Rep., Cheng Fwa Industrial Co., Taipei/Austin, TX Dec 2011- May 2014
New customer development, cold calls, customer relationship management, project
management, provide quotations, samples and after-sale services.
Service Engineer, Robert Bosch Taiwan, Taipei, Taiwan Jul 2009 - Feb 2011
Provide post-sale services to customers with prompt quality feedbacks and solutions, initial
trouble-shooting for field claim parts/issues, provide 8-D report and follow-ups.
Project Engineer, Robert Bosch Taiwan, Taipei, Taiwan Apr 2009 - Jun 2011
Potential suppliers scouting, suppliers auditing and introduce lean production, purchasing
activities (e.g.: agreement issue/review, periodic price review…), monitor production
schedules and goals, review quality/technical issues improvement plans (8-D report) and
follow-ups.
Deputy Project Manager, Tatung Company, Taipei, Taiwan Jan 2004 - Feb 2006
Coordinate internally to achieve the relative taskforces. Communicate with customers on
process or product related quality and technical issues
Mfg. Process Engineer, Tatung Company, Taipei, Taiwan Jul 1998 - Dec 2003
Refine process flow (lean-production) and maximize productivity up to 240% with
Filipino labors, analyze soldering failures/problems and root causes (coordinate with QC
team), feedback for further improvement, lead-free process research, study and implement
with UMD, implement lead-free process with Japanese customers, work with internal
resources to develop and monitor “Continuous Improvement Plans”
Mgr. Assistant, Tatung Netherlands B.V., Nijmegen, Holland Jul 1997 - Jun 1998
Establishing chassis assembly lines, coordinate with domestic labors and arrange work
priority, refine process flow (lean-production), and maximize productivity up to 200%,
manage daily basis production schedule and maintain quality
Operator/Eng. Assistant/QC, Tatung Company, Taipei, Taiwan Oct 1992 - Jun 1997
PC Board fabrication process (e.g.: SMT, M/I, touch-up and repair tasks), secure the in-
process quality with in-circuit tester and ATE)
EDUCATION
Tamkang University, Taipei, Taiwan BA, International Business, 2006
Electrical and Electronic Components and Products - Hazardous Substances Process
Management Assessor, IECQ, 2005
Chien-hsin College, Taoyuan, Taiwan EE Associate, 1992
Ta-an Industrial Vocational High-school, Taipei, Taiwan Automotive Repair, 1988
S KILLS
Software:
PC: MS-DOS, MS-Windows, Microsoft Office, MS-Project;
Mac: OS X, Pages, Keynotes
Languages:
Fluent in speaking and writing of English and Chinese (Mandarin/Taiwanese)
Technical:
Repair: Soldering for SMT/DIP components (Soldering Iron/Hot-air removal)
Basic circuit testing/analysis/diagnosis
SMT facilities operation, maintenance
Non-destructive inspection (2D/3D X-ray inspection)
Visual inspection based on IPC-610 standard for visible solder joints
System assembly of PC
Quality Control (Incoming, In-process, Outgoing, Sorting)
CAR (8D report)
Process optimization: Lean Process (6-sigma)
Understand in:
Stamping part manufacturing process
IC packaging manufacturing process
LCD manufacturing process
Contact this candidate