Customer Service Manager

ROBERT A. NEYENHAUS

ASQ Certified CQE-CMQ/OE

OBJECTIVE Seeking an opportunity to share my experience and expertise

with an organization that is looking for an individual who

is passionate in developing and maintaining a strong

Management System to support long term organizational

goals. ASQ registered CQE, CMQ/OE with over 10 years of

experience in manufacturing, managing all aspects of a

design responsible engineering group with a lead role in

supplier management and sourcing. I possess a solid

background in TS16949 including the implementation and

maintenance of a strong QMS that oversees a Manufacturing

Facility with an annual PPM of less than 2.

EDUCATION Western Kentucky University, Bowling

Green, KY

B.S., Manufacturing Management with Emphasis in Mechanical

Engineering Technology.

WORK HISTORY

06/11- 06/14 Kobe Aluminum Automotive Products, LLC Bowling

Green, KY

Manager Quality

* Administer and maintain a TS16949 Quality Management

System.

* Ensured compliance to customer requirements and

parlayed VOC to plant level mgmt.

* Responsible for lean activities regarding scrap

reduction, KPI management including cycle time

reductions and lean implementation by using and root

cause analysis tools.

* Oversaw all document management and technical drawing

control.

* Update and managed new and existing program launch

activities, involving PPAP and sample catalog

development.

* Oversaw all laboratory aspects for both QA

laboratories including melt lab spectrometers and

chemical analysis.

* Developed professional team of associates including

engineers and technicians to administer the

requirements of the QMS while targeting reductions in

KPI production related indices.

09/10 -06/11 CASCO Products Morgantown,

KY

Quality Manager

* Administer and maintain a TS16949 Quality Management

System.

* Oversaw laboratories for testing and measurement

qualification.

* Managed plant wide failure analysis for parts shipped

and produced within our facility and our sister

facilities in China and Germany

* Traveled extensively to assist with the development

of our quality systems in China.

05/04 - 9/10 Daicel Safety Systems America

Beaver Dam, KY

Manager Quality/Technical Services

* Administer and maintain a TS16949 Quality Management

System.

* Responsible for managing multiple quality labs and

personnel which are directly responsible for all

aspects of quality and customer engineering as it

relates to the production of safety restraint

devices.

* Provide Quality and Laboratory support for

Purchasing, Supplier Development, Customer Service

and Technical Issues.

* Perform root cause analysis using 5-Why and 8D as

needed to critically define and identify potential

failure modes.

* Actively lead Design Review, Product Launch and other

APQP related activities with a strong background in

SPC and TPM.

* Serve as lead Project Manager for new program launch

up activities.

09/02 - 08/04 Sears (Finishing School) Bowling

Green, KY

Floor Sales Associate

* Floor Sales Associate in Electronics/Oversaw

Inventory and Stock Pull

* Reset Electronics Walls to Monthly Ads

11/00 - 8/02 Rickmond Engineering

Williamsburg, VA

Design Engineer

* Managed all conceptual design aspects for both

residential and commercial water resource projects.

* Prepared bid documents and state regulatory design

documents.

* Implemented new rate study structure that reduced

lead time for customers from 3 weeks to 1 day.

02/99-03/00 Hayes Lemmerz International, Inc. Bowling

Green, KY

Engineer Co-op

* Analyzed production cycle times, implemented standard

manning and managed all aspects of ISO certification

for the facility.

* Engineering liaison between Kaizen team and

engineering departments.

* Developed cost justification reports to warrant plant

wide implementation of lean manufacturing and

expansion.

5/98-02/99 Sumitomo Electric Wiring Systems Bowling

Green, KY

Quality Assurance Engineer Intern

* Managed and maintained all aspects of our ISO

Certifications.

* Performed tolerance calculations and performed non-

destructive testing of products to chart performance.

* Performed all plant wide Cpk studies and equipment

calibrations.

* Managed all aspects of technical writing including

cost justification and capital expenditures.

* Developed and implemented a catalog tracking system

for plant wide calibrated samples with the aid of

Gage Track software.

CERTIFICATIONS ASQ Member

CQE Certification

CMQ/OE Certification

REFERENCES Available Upon Request

Contact this candidate