Customer Service Representative

BEUNKA HORTON

**** ************ **, **********, ** 30004 H: 678-***-**** ******.******@*****.***

Professional Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Dedicated to process improvement High customer service standards Service solutions expert

Skill Highlights

Conflict resolution proficiency Devoted to data integrity Strong problem solving ability

Customer Service Representative

Priority Payment Systems

Work Experience

04/2014 to current

Duluth, GA

Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames.

Customer Service Representative

Discover Staffing

04/2012 to 11/2013

Alpharetta, GA

Give an unwavering commitment to customer service, with the ability to build a productive relationship, resolve complex issues and win customer loyalty.

Providing customer support in busy call center environments for marketing industry employers.

Customer Service Representative

Alpine Access

04/2011 to 03/2012

Houston, TX

Provide customers technical support using maintenance procedures created with company products. Write and keep accurate records of the discussion and correspondence with customers.

Work from home employer.

Customer Service Representative

Verizon Wireless

Analyzed customer requirements for products. Maintained knowledge of the company products. Ability to provide optimal customer service.

Customer Service representative

Convergys

Listen attentively to caller needs to ensure positive customer service.

05/2009 to 01/2012

Houston, TX

08/2008 to 06/2009

Houston, TX

Excel within a service-oriented company demonstration a talent for communicating effectively with customers from a diverse background.

Certificate: Dental

Everest Institute

High School Diploma: Basic Studies

Andy Dekaney High School

Education and Training

2013

Norcross, GA, United States of America

2010

Houston, TX, United States of America

Available upon request.

References

Contact this candidate