Customer Service Representative

SHERRY ROSE E. CAYABYAB

***- * ***** ****** ********

Sampaloc, Manila

Contact number: (090*-***-****

E-mail: **************@*****.***

PROFESSIONAL PROFILE

I have a superior skills in fast-paced environment, work well under pressure and am goal-oriented. Professionally committed and responsible, maintain a focus in demanding work environment under deadline and pressure conditions.

SKILLS/QUALIFICATIONS

Four years experience working in the BPO industry

Above Average Communication Skills and Inter-personal Skills

Proficient in Microsoft Word, PowerPoint, Movie Maker and basic Excel skills

Work well under pressure condition

Competent at managing responsibilities in a high-volume atmosphere

Skilled at interacting with customers of all backgrounds

Proven ability to identify, analyze and solve problems

Hard worker, quick learner and ability to adapt in past faced environment

WORK EXPERIENCES

Sykes Asia Inc.

March 2013- August 2014

Customer Service Assistant

Deliver service and support to end-users using and operating satellite and cable TV services

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;

Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;

Alta Resources

September 2012- January 2013 (Contractual)

Back Office Representative

Handled shopping account in U.S.A

Effectively responds to clients concerns and queries with courtesy and professionalism.

Communicates with customers via email

Answers incoming emails from clients and directs them to the correct department or individual

Focuses on delivering a positive customer experience

Sitel Philippines

MARCH 2011- MARCH 2012

CUSTOMER SERVICE REPRESENTATIVE

Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing and cancellation

Advise on company information.

Take payment information and other pertinent information such as addresses and phone numbers.

Place or cancel orders.

Inform customer of deals and promotions.

Sell products and services

Department of Education

MARCH 2009- MARCH 2011

PART TIME EVENTS ASSISTANT

Performs basic administrative task

Liaising with clients and designers to create a brand for the event and organizing the production of tickets, posters, catalogues and sales brochures;

coordinating suppliers, handling client queries and troubleshooting on the day of the event to ensure that all runs smoothly;

overseeing the dismantling and removal of the event and clearing the venue efficiently;

securing and booking a suitable venue or location

ON THE JOB TRAINING

Hataw Newspaper

July 2011- October 2011

News Writer (On the Job Trainee)

Conducts interview to victims and suspects for a crime

Write news article for police report in Manila Police District

EDUCATIONAL BACKGROUND

COLLEGE

Name of School: Polytechnic University of the Philippines

Course: Mass Communication (Bachelor in Journalism)

Year Graduated: 2012

HIGHSCHOOL

Name of School: Antonio Maceda Integrated School

Year Graduated: 2008

ELEMENTARY

Name of School: St. Joseph’s College of Quezon City

Year Graduated: 2004

GROUPS, AFFILIATIONS AND ORGANIZATIONS

Best Magazine Layout in SIKAT Awards of PUP-COC

Event Organizer in Development Communication

“Campaign on Higher Attainment for Notable Growth in English Proficiency of the students”, P. Tuazon Elementary School, Quezon City (February 2010)

Altar Server, Mt. Carmel Parish Church, Quezon City

TRAININGS AND SEMINARS ATTENDED

December 2, 2009

Level 3 Advance! Seminar on Documentary, Educational TV Programming, Field Reporting and Disc Jockeying, Bulwagang Balagtas, NALLRC, PUP Sta. Mesa, Manila

July 2009

Gearing Up with a New Beginning, College of Communication, Audio Visual Room

February 2010

Lecture Series for Journalism Students “Write Right! Achieving Journalistic Writing Perfection” Journalism Festival 2010, PUP College of Engineering – Audio Visual Room

February 12, 2010

Photojournalism Seminar and Photo Contest, Journalism Festival 2010, PUP College of Communication- Audio Visual Room

February 2010

“Campaign on Higher Attainment for Notable Growth in English Proficiency of the students “A Project in Development Communication”, P. Tuazon Elementary School, Quezon City

March 12, 2010

Business Journalism 101 Opening the Threshold to Future Journalists College of Communication, Audio Visual Room, Anonas St. Sta. Mesa Manila.

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