Customer Service Manager

Margaret Alexander

* ******** ***** ******* **********, TF1 5DA

. 019**-****** . mobile no. 079******** *******@*******.**.**

Driving Licence . Car Owner

Personal Statement

I am an honest and trustworthy person who is a good team player and very

customer focused; I have experience of working in a manager's role and am

looking to find work in an administrative capacity. I can organize,

encourage, support and assist others and I would like to work for an

organization that values experience and the many skills and abilities I

could bring to the organization.

Work Experience

Office manager, Plushlettings, Stoke on Trent

(2010 to 2011)

Duties included: Running a letting agency office, customer service,

organization, general photocopying, faxing and using Microsoft office

including Word, using the internet, being professional in all

circumstances, problem solving, ensuring myself and my staff worked to the

highest of standards

Assitant Steward, Perkins Sports and Social Club, Stafford

(2001 to 2005)

Duties included: Running a sports and social club and dealing with private

functions, taking bookings, using the phone, communicating clearly and

effectively, ensuring I met targets and deadlines, placing orders,

listening, problem solving, being aware of health and safety issues

Receptionist, Travel Lodge Stone

(2000 to 2001)

Duties included: Taking incoming calls, checking and checking out

customers, supervising housekeepers, sorting all mail, Taking reservations

and booking in on the in house computer system. Dealing with all complaints

and customers requirements.

Manager, Home and Bargain, Stafford

(1996 to 2000)

Responsible for the day to day running of a retail shop with 12 staff

Manager, Barratts, Stafford

(1992 to 1996)

Responsible for 6 staffs and the day to day running of a sports shop

Bookings Manageress, Colosseum, Stafford

(1983 to 1990)

Responsible to the managing director plus all private functions

Supervisor, Marks and Spencer, Stafford

(1974 to 1979)

Supervising 10 staff on the food department

Education

Blessed William Howard School, Stafford

1968 to 1974

6 O levels 2 A levels

Hobbies & Interests

In my spare time I enjoy swimming, horse riding, reading and meeting people

References are available on request.

Contact this candidate