Customer Service High School

Lemarcus Watkins

**** ****** *****

Apt ***

San Antonio, TX 78251 US

Mobile: 210-***-**** - Ext:

Mobile: 210-***-**** - Ext:

Day Phone: 956-***-**** - Ext:

Email: ***************@*****.***

Availability:

Job Type: Permanent

Work Schedule: Full-Time

Work Experience:

AT&T Uverse

11330 Interstate 10 Frontage Rd

San Antonio, Tx 78249

04/2012-11/2013

Salary: 28,000

Hours per week: 40

CSR

Duties, Accomplishments and Related Skills:

I was a CSR agent for the sales of AT&T Uverse. I was assigned to also help Production Team

Leads with everyday situations with agents on their headset in contact with customers as an

acting SME. I also helped customer troubleshoot their equipment when devices were inoperable.

I have the ability of having good oral and written communication skills. I'm Pc literate with

typing skills of 51 wpm.

Also, I have exceptional customer service skills. I pride myself with focusing on the members

questions or concerns.

US Navy

USS THEODORE ROOSEVELT

CVN-71

Norfolk, VA 23501 United States

07/1999 - 08/2007

Salary: 26,000.00 USD Per Year

Hours per week: 40

EM3

Duties, Accomplishments and Related Skills:

I was a supervisor of 33 sailors import and abroad. I was in charge for

maintaining the ship's Load Centers, to keep the ship functioning with

electricity. And once I completed my time as an Electrician I cross rated to IT.

My duties were: Providing telecommunications and computer-related training

and assistance. Analyzing communications and signals. Operating and

coordinating automated networks, datalinks and circuits. I was placed on a

skilled team of IT sailors while participating in "Operation Enduring Freedom",

off the coast of Afghanistan. The outcome was my team and I regained the ships

integrity in fast, effective timely manner.

Education:

Southern Careers Institute San Antonio, TX United States

Technical or Occupational Certificate 06/2012

GPA: 3.9 of a maximum 4.0

Major: Medical Assistant

Gentry High School Indianola, MS United States

High School or equivalent 05/1999

GPA: 3.7 of a maximum 4.0

References:

Name Employer Title Phone Email

Mary Superior LVN 956-***-****

maryjove18@gmail.c

Lopez Health

om Shane ESURANCE Insurance 210-***-****

Lettin Adjuster 3 Sarah AT&T CSR 210-***-****

Medina Indicates professional reference

Contact this candidate