Manager High School

Monica Zendejas

● **** Walnut St. Cudahy, CA. ***01 ● 323-***-**** ● *********@*******.***

Objective

To obtain a Supervisor position for the post-billing department, which involves functional and personnel oversight

responsibilities, and gives the opportunity to play a direct role in the unlimited growth and success of the company.

Education

Bell High School 1996-2000 High School Diploma

Work Experience

Care Ambulance Service Orange, CA Manager: Shannon Beatty 714-***-****

Collections Specialist June 2006- Present

• 8 year knowledge and experience working from collection department to post billing and also provided assistance

to the prebilling department.

• Extensive knowledge in working accounts from beginning to end by verifying, obtaining supportive documents,

processing claims, obtaining claims status, and appealing claims to obtain payment.

• Trained several colleagues in collection department, post billing, and city inputting departments, and

professionally answered questions related to ambulance billing.

• Excelled and Accomplished in special projects assigned by manager by proficiently multi-tasking and prioritizing

adequately

• Inherited underpaid accounts where I worked closely with Hospital supervisor to obtain information needed,

AMR Ambulance Services Torrance, CA Manager: Anna Bustamante 310-***-****

Cash Poster April 2004-June 2006

• Working high volume of incoming payments from customers and Insurances.

• Balancing and following contract rates given by insurance or hospitals

Skills

Proficient with Microsoft Office programs (Excel, Word, Outlook) including Office program Rescue Net Dispatch

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and Rescue Net Reporting

Ability to type 45 WPM

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Leadership Skills: Ability to multi-task, make decisions, solve problems, plan, organize, and prioritize work

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Effective in making and maintaining professional relationships inside the office and outside the office with

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insurance, hospital, facility representatives and patients

Comprehend the collection and billing revenue/cycle

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Organized, detail oriented, and a quick learner with team player mentality

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Bilingual (English, Spanish)

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