Sales Customer Service

JOHN A. WALKER

**** **** ***** **** • Claremont, NC 28610-9776

Home: 828-***-**** • Mobile: 828-***-****

*******@*******.***

IT Technician

Education

Associate in Applied Science – Networking Technologies

Catawba Valley Community College Hickory, NC

• 3.88 GPA, Phi Theta Kappa, Honor Roll

Skills, Abilities and Awards

Technical Skills

• 15 years of experience with PC hardware and operating systems

• Operating Systems – Windows XP, Windows 7, Windows 8, Server 2008,Linux

• Virus and Malware removal

• Data recovery and transfer

• PC Hardware diagnostics, replacement, and upgrades

• Software – Microsoft Office 2010 (Word, Excel, PowerPoint, Outlook)

• Photographic and Video Editing Software Corel Video Studio Pro x2, Paint Shop Pro x2,

• Network Troubleshooting Software – Various Security Software including Nessus Vulnerability Scanner

Related Skills

• Attention to detail, accuracy and completeness

• Time Management and Organizational Skills

• People Oriented

• Customer Service and Relationship Development – Patient and Courteous

• Extensive Sales Experience – Earned numerous sales awards

• Dedicated to employer and committed to excellent work performance

• Flexible and adaptable

• Quick and eager learner

Certificates

• CCNA Exploration: Accessing the Wan

Volunteer Experience

IT Troubleshooter January 2000 – Present

Friends and Family Catawba County, NC

• Remove malware

• Format and install Operating System

• Instruct on how to use Microsoft Windows

• Internet Setup and troubleshooting

Employment History

Computer Technician Internship (320 hrs.) May 2014 – July 2014

AllTech Computer Service Hickory, NC

• New PC builds and hardware replacement.

• Remove malware and virus

• User profile repair and data recovery

• PXE /Linux diagnose and repair environment

• Image drives..

• Software install and removal.

• Email transfer.

Silverback Representative and Outside Parts Sales July 2011 – April 2012

White’s International Trucks Greensboro

• Sold and delivered Silverback brand brake products

• Collaborated with Silverback Corporate Sales Representatives

• Quickly gained knowledge of heavy-truck brake systems through factory training

Outside Parts Sales May 2011 – July 2011

NAPA Clover Auto Parts Denver, NC

• Sold and delivered parts orders to customers

• Counter sales of auto and heavy-truck parts sourced through NAPA

• Worked with NAPA proprietary computer system

• Learned NAPA parts catalog system

• Performed warehouse duties in a typical NAPA parts store

Outside Parts Sales August 1992 – June 2009

Piedmont International Trucks Hickory, NC

Carolina Truck Centers Hickory, NC

Hickory International Trucks Hickory, NC

• Held same position for many years with the same company which changed names due to three

ownership changes.

• Was responsible for servicing approximately 75 customers generating over one million in sales annually

• Produced the company’s largest parts customer

• Contacted customers daily to sale parts and grow the company

• Served customers by being a one source for all of their parts needs

• Marketed my company’s parts through OEM and my branch’s sales flyers

• Performed cold calls on prospective customers on a regular basis

• Introduced vender sales representatives to customers

• Adapted to being part of a dual dealership – Paccar and International

• Utilized availability and the unique qualities of both OEMs – International and Paccar to best serve my

customers’ needs

• Grew two new sales routes that were vacated by former salesmen

• Established strong relationships with the new customers by always putting the customer first

• Built a knowledge base on the company’s parts through experience, conference attendance, and catalog

research

• Built an outside sales route for the company from scratch

• On request, maintained customer parts orders through physically observing their inventory levels

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