Information Technology Technician
Resume:
ANDRE R. BROTHERS
Columbia, S.C. 29229
***************@*****.***
PROFESSIONAL QUALIFICATIONS
Analytical problem solver who can quickly adapt to changing circumstances.
Team player with solid communication skills.
Eager to develop effective relationships with upper management, coworkers,
customers and third party vendors.
Dedicated to continual professional development in Computer Technology and
Business.
Working towards Network+, Security +, and CCNA certifications.
PROFESSIONAL CERTIFICATIONS
• A+
EDUCATION
2014 - Present: Training Concepts
Information Technology certification training
2014 – Present: South University
Master of Business Administration
2011 - 2014: South University
Bachelor Degree in Information Technology
3.61 GPA
WORK EXPERIENCE
June 2014 – Present: Historic Columbia Foundation
Desktop Technician
Provided desktop support for small non-profit organization (20 employees) that was utilizing
multiple operating systems across multiple remote sites connected via network VPN. Conducted
extensive inventory to include computers, operating systems, and attached peripherals. Performed
system tune ups and optimizations. Installed and uninstalled programs as requested. Resolved issues
affecting individual users. Ensured standardized antivirus software was deployed throughout
organization. Provided input on repair and replacement options for computers. Replace hardware
that has become faulty and corrects software issues.Order replacement parts and track
status/inventory of items.
2008 – 2013: C & W Process Service Agency
Computer Technician
Audit programs to ensure information system fidelity.
Provide technical support and consulting.
Install and update software.
Install upgrade and repair computers.
Perform password changes.
Enforced security policies and procedures for handling sensitive company data.
Knowledge of network vulnerabilities and used tools to defend against attacks.
2007 – 2013: Bose Corporation
Team Leader
• Perform setup, maintenance and troubleshooting of automation machines.
• Solid foundation in computer organization, computer systems, operating systems,
• safety issues and technologies.
• Program, troubleshoot, and monitor placement machines that populate printed circuit
boards
used in the assembly of speakers, radios and televisions.
1993 - 2007: The Okonite Company
Production Operator A
• Program, troubleshoot, and monitor computerized Banbury mixer, Farrow extruder,
Auto Tensile Tester, Mooney Viscometer, and Foam Pressure Rheometer in the manufacturing
of rubber compound while maintaining a clean and safe work area.
• Knowledge of a broad range of software applications, such as word processing,
spreadsheets,
and presentation software.
Academic Achievement:
2013- The Education Foundation Scholarship
2013- Fall Dean’s List
2013- Summer President’s List
2013- Spring Dean’s List
2013- Winter Dean’s List
Professional Organizations:
2013 - 2014 South University Management Society
Computer Skills:
Microsoft Office Suite 2010 (WORD, EXCEL, ACCESS, Outlook, Visio, and POWERPOINT)
Wireshark (network protocol analyzer).
Volunteer Experience
2013-Hammer the Hills
2013- SC Mission Midlands
2014- SC Mission Midlands
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