Customer Service Medical
Resume:
Allen Childress
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IT Technician/desktop and Network support, service desk specialist with 10+
year's experience, consistently recognized for technical troubleshooting
skills used to rapidly and cost-effectively resolve challenging technical
issues as well as master new technology. Equally successful in both team
and self-directed settings; proficient in a range of computer systems,
tools and testing methodologies. Thrives in fast-paced environments in
which time and resources are limited.
Professional Profile
. 10+ years of commended performance in key customer service and support
roles and expert in communicating, problem solving, relationship
building, user training and support.
. Consistently recognized for technical troubleshooting skills used to
rapidly and cost-effectively resolve challenging technical issues.
. Experience applying hardware and software installation, administration,
and configuration in support of mission critical operations.
. Proven analytic and problem-solving skills with the keen ability to
assess needs, define requirements, develop value-added solutions, and
execute technical solutions that streamline and improve operating
efficiencies.
. Qualifications includes experience with a variety of different
organizations, detailed knowledge of Microsoft Office and other business
software programs, security tools, remote administration technologies and
best practices.
. Adept in communicating with technical and non-technical audiences,
developing system documentation, and creating policies to meet the needs
of dynamic and continuously changing environments.
. Comprehensive experience providing technical computer assistance to users
in person and by phone diagnosing and resolving problems.
. Identifies, investigates and researches user questions and problems as
well as recognizing, researching, isolating and resolving information
systems problems.
. Adept in managing large volumes of critical information, reviewing,
updating, and maintaining database.
. Key strengths include:
. Strategic Planning-contributes to the overall success of projects by
seeing the bigger picture and knowing how to break deliverables down
into manageable tasks.
. Project Management-skilled in setting priorities, establishing
timelines, and finding solutions to issues before becoming problematic.
. Strong Communication Skills-combines an approachable management style
and in-depth knowledge of methods that instills confidence in others to
get the job done on schedule and safely.
. Effective Team Leadership-employs patience and perseverance, adapting
to cultural differences and maximizing team contributions.
Core Competencies
. Customer Service
. Desktop Support
. Logistics
. Inventory Control
. Operation and Procedure Analysis
. PC/Peripheral Troubleshooting and Repair
. Process Development and Implementation
. Software Installation
. Superior Time Management Skills
. Local Area Networking, VOIP, Radios
. Testing / Debugging / Documentation
. Workflow Scheduling
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Professional Experience
DynCorp, International Feb
2011 - Present
IT / Desktop Analyst
Setting up network account and email. Provide desktop support for MS
Office 2007, 2010, Windows XP, Vista, Windows 7, Outlook 2007, 2010,
VOIP, Deploying new computers and migrating user data, networked printers
and shared drive issues. Configure laptops and create new users accounts.
Program VOIP phone, radios, VSAT, (SCBA Cert), Cabling CAT5, CAT6.
U.S. Post Office
Jan 2010 - Feb 2011
Postal Carrier
. Responsible for one mobile unit, customer service, planning daily route
and delivering the mail and express packages.
A&B Services
iAug 2008 - Dec 2009
Computer Repair & Satellite Installation
. PC repair and installation of new hardware and software. Performed
troubleshooting of all PC problems and provided network support, VOIP
Motorola Radio programing Setup and ran a small Internet caf with 10
PC's. Ran all cabling and set up wireless networks. Subcontracted for
Direct TV as a satellite installation tech. Ran all RG-6 cabling wall
drops and troubleshot customer issues with programming or receiver setup.
Examinetics Aug
2002 - Aug 2008
Field Service Supervisor
. Supervised 92 technicians consisting of training IT supports, recruiting.
Conducted expense reporting review, payroll reporting and quarterly
employee reviews. Oversaw onsite medical screening. Setup all network
printers, laptops and radios onsite.
Military Experience
United State Army
1995 - 2001
Medical NCO
. Supervised 45 clinic personnel, including training, CPR instruction and
EMT training. Maintained accountability of all medical equipment,
inventory and medical records in the health clinic.
Education
Comp TIA A+ i2013
Penn Foster PC & Network Repair i2011
AMA Computer College IT Support 2009
Web Page design, North Harris Community College 2000
GVF 510 2014
Leadership Development Course 1998
Microsoft Office, U.S. Army 1997
Basic computer fundamentals, MTC 1996
U.S. Army Academy of Health Sciences 1995
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