N . N icole Mu r ray
*** ****** ***** **, ************* GA 30045
*************@*****.*** • 678-***-****
P ROFESSIONAL SU M MARY
Management Information Systems professional consultant with a background in project management,
systems analysis, programming, and development and implementation in many industries and
technologies. Proven abilities in organizing workflow and utilizing a proactive approach to problem
solving. Work closely and effectively with all levels of management to satisfy project/productivity
requirements. More than 13 years of experience successfully recognizing business problems,
p rioritizing resource allocations to meet business objectives, and developing solutions improving the
efficiency of business operations and maximizing profitability. Proven record of success reducing
downtime, improving security, saving costs, and improving customer satisfaction. Strong leadership
and successful team building skills. Excellent technical, communication, presentation, and customer
service skills. Resourceful problem solver with proven ability to bring effective resolution to
challenging situations.
E XPER I E NCE
L I GH TSPEE D H EALT H I NC July 2013 –July 2014
Dacula, Georgia (Telecommute)
ANALYST /D ATA ANALYST
BUSI NESS
• Electronic Medical Records Systems data extraction and processing
• Documentation of processes
• Migration of data into proprietary application
• VB Scripting SQL Server queries and processes to facilitate migration
E QUAR IAN SOLUT IONS L LC November 2012 – July 2013
Atlanta, Georgia
D IRECTOR C ONSULT ING ( LEAD C ONSULTANT )
• Data Analysis
• Business Analysis
• Database design, development, installation and implementation including Entity Relationship
D iagrams using Microsoft Visio and Smart Draw
• Cognos BI application development and reporting
• Cognos BI Installation and Administration
• Conversion of legacy systems into Oracle or SQL Server
• Data mining and conversion using Oracle SQL Query using TOAD, SQL Developer
Resume represents:
Page 1 of 8
N. Nicole Palmer Murray
N . N icole Mu r ray
984 Spruce Creek Ln, Lawrenceville GA 30045
*************@*****.*** • 678-***-****
• Extensive SQL Server 2005 development, stored procedures, data transformation services (DTS)
Database design, normalization, and implementation, ETL, SSIS, SSAS, SSRS. Creation of Ad hoc queries
and reports. Administrative functions including linked servers and granting permissions and rights.
• Full SDLC documentation skills including pseudo code, flowcharting, reverse engineering
( flowcharting existing applications without existing documentation),
• Strong documentation skills; B usiness Requirements to Functional Design; Test Cases
• Information Technology infrastructure and development
Resume represents:
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N. Nicole Palmer Murray
N . N icole Mu r ray
984 Spruce Creek Ln, Lawrenceville GA 30045
*************@*****.*** • 678-***-****
M ER IAL L I M I T E D April 2006 – Ma rch 2011
Duluth, Georgia
I NFORMATION SYSTEMS ( I.S.) ANALYST
C OGNOS P LAN N I NG D EVE LOPER - T EAM L EAD
• Develop, test and maintain Cognos Planning applications. Manage all Cognos Planning projects and
applications.
• Responsible and accountable for managing several Cognos Planning related projects directed toward
specific business functions and organizational units, using project management tools
• Responsible for the complete implementation and configuration of Cognos Planning 8.4 application
• Design and implement application security for Cognos Planning 8.4 and Cognos BI 8.4
• Providing 24x7 support in a global environment
• Cognos BI 8.4 Administration, including upgrading over 900 reports from a previous version to ensure
f unctionality
• Develop and maintain reports using Cognos BI Report Studio and Analysis Studio
• Cognos BI Framework Manager Dimensional and Relational Data Modeling
• Developing reports in Cognos Report Studio, analysis in Cognos Analysis Studio.
• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels
w ithin the organization.
• Define project scope managing time, resources, schedule, and performance of component projects, while
working to ensure the ultimate success and acceptance of the project initiative.
• Maintain continuous alignment of project scope with the business objectives, and make recommendations
to modify the project to enhance effectiveness toward the business result or strategic intent.
• Oracle SQL Query using TOAD, SQL Developer
• Build and update cubes in Analyst to reflect business needs.
• Coach, mentor and lead team members within the technical team environment.
• Cognos Planning Administrator - install and Configure Cognos Planning Analyst and Contributor.
• Extensive SQL Server 2005 development, stored procedures, data transformation services (DTS)
Database design, normalization, and implementation, ETL, SSIS, SSAS, SSRS. Creation of Ad hoc queries
and reports. Administrative functions including linked servers and granting permissions and rights.
• Full SDLC documentation skills including pseudo code, flowcharting, reverse engineering
( flowcharting existing applications without existing documentation),
• Entity Relationship Diagrams using Microsoft Visio and SmartDraw
• Strong documentation skills; B usiness Requirements to Functional Design; Test Cases
Resume represents:
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N. Nicole Palmer Murray
N . N icole Mu r ray
984 Spruce Creek Ln, Lawrenceville GA 30045
*************@*****.*** • 678-***-****
V ISTA H EALT H P LAN October 2001 to October 2005
SU NR ISE, F LOR I DA
B US INESS ANALYST /SOFTWARE E NG INEER
• Manage all application development projects for of the company assigning resources and timelines.,
using project management tools and techniques.
• Manage and maintain most (approximately 20) PC Based applications written in Microsoft Access
(VBA) and Visual Basic for the entire company
• Extensive SQL Server 2000 development, stored procedures, data transformation services (DTS),
SQL Server 2000, administrative functions including linked servers and adding removing users permissions
and r ights. Full SDLC experience from requirements gathering to testing, implementation and training.
• Full SDLC documentation skills including pseudo code, flowcharting, reverse engineering
( flowcharting existing applications without existing documentation),
• Entity Relationship Diagrams using Microsoft Visio)
• Develop and maintain reports using Crystal Reports 8.5 with SQL Server 2000, Microsoft Access
2000 on the backend
• Creation of Ad hoc queries and reports
• Migrated Databases from Access 97 and Access 2000 to SQL Server 2000
• Developing extensive applications using Microsoft Access 97 to Access 2003 with VBA coding on the
back end. Applications included a comprehensive VISTA Case Management System
• Database design, normalization, and implementation
• Strong documentation skills; B usiness Requirements to Functional Design; Test Cases
• Effective training and communication skills, ability to communicate concepts to business,
f unctional, and both technical and non-technical audiences.
V ISTA H EALT H P LAN ( FOR M E RLY F OU NDAT ION H EALT H ) F ebrua ry 2001 – October 2001
SU NR ISE, F LOR I DA
D ATA A NALYST – C ONSULTANT
M icrosoft Access, Geo-Networks, Geo-Coder
• Performing data manipulations with SQL queries and DAO programming using VBA. Writing
D LL (Dynamic Linked Library) and DDE (Dynamic Data Exchange) modules that resulted in
t he automation of several business processes. Creating procedure documentation for the
generation of provider directories and weekly membership reporting. Working in the Business
Development Unit – Sales and marketing Department assisting with the production of provider.
Generating accessibility reports, Health Plan comparisons, NCQA reports and conducting
d isruption analysis.
AM E R ICAN TE LN E T INC. A PR I L 2000 – N OVE MBER 2000
F T . L AUDERDALE, F LOR IDA
P roject Manager
Resume represents:
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N. Nicole Palmer Murray
N . N icole Mu r ray
984 Spruce Creek Ln, Lawrenceville GA 30045
*************@*****.*** • 678-***-****
M icrosoft P roject, SQL Server, VB, M icrosoft Access
• Budget, define, assign, schedule and implement all projects for all departments. Schedule
meetings, assign projects to staff, acquire equipment (software/hardware) as needed, status
updates and ensures t imely completion of all projects. Provided extensive support of SQL
Server, including writing and implementing stored procedures and t riggers, replication and
administration of the database, MS Access and Excel and MS Project for querying and
reporting, application prototype design in Visual Basic.
Resume represents:
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N. Nicole Palmer Murray
N . N icole Mu r ray
984 Spruce Creek Ln, Lawrenceville GA 30045
*************@*****.*** • 678-***-****
IN TE R I M TEC HNOLOGY - TH E CONSULT I NG GROUP SEP T E MBER 1998 – A PR I L 2000
F T . L AUDERDALE, F LOR IDA
C ONSULTANT
Crystal Reports, SQL, MS Access, MS Excel
• Assigned to Interim Services, Inc. as an analyst extracting data from a VAX Mainframe
system and generating reports needed using Crystal Reports, SQL Queries and Microsoft Access.
Being at the disposal of all departments as needed for any programming or database management
related tasks.
Y2K COORD INATOR – PROJECT M A NAGER
VB, MS ACCESS, MS EXCEL
• Assigned to First American Real Estate Solution in Ft. Lauderdale as part of the Y2K Team
based at the head office in Anaheim, California.
• Project Manager/Team Lead assigned in Fort Lauderdale, FL
• Ensuring that the all VB applications used by the client are Y2K compliant.
• Modifying code, creating applications, and researching software products and hardware on
t he Internet for Y2K compliance.
• Reporting project activities and status to head office in Anaheim, California.
• Meeting with all levels of management to ensure that all Y2K concerns have been identified
and addressed.
P YRA M I D SERV ICES I NC . J ULY 1998 – SEP T E MBER 1998
M I RA MAR, F LOR IDA
A PP L ICAT ION T RA I N EE
SQL Server, Oracle, VB, MS Access, MS Excel
Maintenance and enhancement of proprietary applications. Visiting various client sites across
t he country installing application as purchased by client. All applications writ ten in the
V isual Basic programming language in a windows NT platform, with SQL Server and
O racle on the back end.
M I N IS TRY L OCAL G OVER N M E NT, G OVER N M E NT J AMA ICA O CTOBER 1997 – J U NE 1998
OF OF
ST . C ATHE R I N E P AR IS H C OUNC I L
ST . C ATHE R I N E, J AMA ICA
I N FOR MAT ION M ANAGE ME N T SPEC IAL IST – P ROJECT M ANAGER
Windows N T I mplementation and Administration, MS Access, MS Excel
Analysis of all information technology needs of the organization.
Resume represents:
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N. Nicole Palmer Murray
N . N icole Mu r ray
984 Spruce Creek Ln, Lawrenceville GA 30045
*************@*****.*** • 678-***-****
Project Manager on the successful analysis, design and implementation of a pee-to-peer
network using Microsoft Windows 95, Windows v 4.0, IEEE 802.3 Ethernet 100BaseT UTP
cabling implementation.
Managed projects using project management tools which included the presentation of
p roposals, budgeting, acquiring RFQs from Vendors, Acquisition of all resources. Assisting
and supervising implementation. Development of a budget and financing of department.
A ttending meetings and seminars discussing information technology needs of the local
government reform program.
UN I V ERS I TY O F T HE WEST IN D I ES EXTRA M URAL CE NT E R SEP T E MBER 1995 – J U NE 1998
K I N GSTON, J AMA ICA
P ART I NSTRUCTOR
TIME
• Introduction to Computers
• Taught introductory computer courses also int roduction to Microsoft Word, Microsoft Excel,
W indows Explorer, Internet Explorer, Microsoft Powerpoint and Microsoft Accesss.
• Classroom instruction of 40-50 students of all ages ranging from 15 to 60. Grading papers and
administering tests.
M I N IS TRY F I NANCE P LAN N I NG, G OVERN M E N T J AMA ICA A UG UST 1994 – O CTOBER 1997
OF A ND OF
K I N GSTON, J AMA ICA
P ROGRA M M E R /SYSTE MS A NALYST
VB, SQL, MS ACCESS, CRYSTAL REPORTS
• Full development life cycle of proprietary applications in object oriented programming
l anguages.
• Project manager on the analysis, design, coding and implementation of the Inventory
M anagement Control System in Visual Basic, SQL, and crystal reports for report generation.
• Use of Embedded SQL and Microsoft Access for creation of databases and report generation as
needed. Working as a team with other programmer/analysts in the analysis, design and/or
maintenance of other applications as needed. Training and assisting entry-level technicians and
employees.
D ATAPROX M ANAGE M E N T I N FOR MAT ION SYSTE MS L T D . O CTOBER 1993 – M AY 1994
K I N GSTON, J AMA ICA
PROGRAM M E R/SYSTE MS ANALYST
RPG, I BM 3600-AS400, DBASE I V
Maintenance and enhancement of proprietary applications in RPGII I, and IV on a PC-Based and
I BM System 36/38 platform. Visiting various client sites across the country installing
application enhancements and modifications as required by client. Analysis and design of
Resume represents:
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N. Nicole Palmer Murray
N . N icole Mu r ray
984 Spruce Creek Ln, Lawrenceville GA 30045
*************@*****.*** • 678-***-****
applications in DBase. Meeting with clients, existing and potential to determine software
requirements
ED UCAT ION
DOCTORATE O F BUS I NESS AD M I N IS TRAT ION N OVE MBER 2015
SPECIAL IZATION I N MANAGEMENT INFORMATION SYSTEMS
WALDEN U NIVERSITY – M IN NEAPOLIS, M IN NESOTA
M ASTERS I N FOR MAT ION T EC H NOLOGY O CTOBER 2007
OF
( H ONORS )
SPECIALIZATION I N I NFORMATION SECURITY
A MERICAN I NTERCONTINENTAL U N IVERSITY ONL I NE
B ACHE LOR I N FOR MAT ION T EC HNOLOGY, C O M PU T ER I N FO R MAT IO N SYSTE MS
OF
N OVE MBER 2006
(S U M MA C U M M L AUDE )
A MERICAN I NTERCONTINENTAL U N IVERSITY ONL I NE
B ACHE LOR SCI ENCE, C OMP U TE R M ANAGE ME N T ST U D I ES D ECE MBER 2002
OF A ND
U N IVERSITY T ECHNOLOGY, J AMA ICA, K INGSTON, J AMAICA
OF
A SSOC IATE SC IE NCE, C OM PU TER ST UD IES J ULY 1995
OF
U N IVERSITY T ECHNOLOGY, J AMA ICA, K INGSTON, J AMAICA
OF
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N. Nicole Palmer Murray