Customer Service Administrative Assistant

SEETHA SAPPANI

Mobile: +965-***-*****

E-mail: *******@*******.***

OBJECTIVE:

Seeking a challenging environment that encourages continuous learning and

creativity, providing exposure to new ideas, which stimulates professional

and personal growth.

PROFILE:

An enthusiastic and confident professional. Have over 11 years of

experience in administration, customer service and management coordination.

Basically a self-starter, skilled learner and effective communicator with

the ability to maintain confidentiality on company affairs. A self

motivated person who is willing to contribute in a highly professional

work environment. Possess excellent coordination, problem solving,

communication and interpersonal and have computer skills.

PERSONALITY:

A dedicated team player with an outstanding organization work approach,

total work commitment and professionalism. A trustworthy colleague capable

of handling constant challenges.

EDUCATIONAL QUALIFICATION

Passed GCE O/L in 1997 at Warakapola Muslim Maha Vidyalaya, Sri Lanka.

ADDITIONAL QUALIFICATION & COMPUTER SKILLS:

Diploma: English Language Communications

Typing knowledge: Speed 40 wpm

IT knowledge: All applications on Windows Operating System followed

a course in Windows applications at Data Processing

Aides Limited, Sri Lanka. Also included, Introduction to Electronic

Data Processing (Provides the basic understanding of Computer Systems,

Programming and their applications)

CAREER PROGRESSION:

5 April 2012 to-date - Customer Service Clerk at International Circle

Corporation PO Box 3444, Code 22035, Kuwait.

Responsibilities:

> Responsible to build up a cordial relationship with customers

> Handle consumer complaints and grievances in a patient and effective

manner

> Explain to customers the benefits and provide solutions for effective

marketing

> Provide assistance in planning and implementing business solution

plans

> Prepare and update consumer databases from time to time

> Maintain consistency with organization policies and regulations

September 2011 to March 2012 - Assistant Teacher at Private English Nursery

Assist in all clerical aspects of the school. General duties such as

recording grades, typing memos and letters, and maintain the filing system.

Present the school management with reports for issue arising from

discipline and any behavioral problems of students. Administer and monitor

the cafeteria and playground. Supervise in cleanliness and safety measures

of classrooms. And also cultivate and monitor the personal hygiene of

children, as well as assist with training children in using wash rooms.

1999 to 2010 - Administrative Assistant and 2010 to 2011- Administrator at

DynCorp International, PO Box 47920, Postal Code 64030, Fahaheel, Kuwait.

PROVEN JOB ROLES: ADMINISTRATION:

> Attending busy telephone board, customer inquiries etc.

> Attending to employee requirements and directing them to concerned

persons, handling couriers.

> Manage all the administrative duties including office communication

and personnel matters.

> Manage the routine office functions and deal with visitors.

> Do Travel Arrangements, Hotel Reservations, Flight Bookings etc.

HUMAN RESOURES (HR):

> Looking after the recruitment of new staff for the office, following

up on interviews for applicants.

> Maintain record of all employees with contract copies, photographs,

passport copies etc.

> Maintain attendance, Medical/Sick Leave records, and annual leave

records of each employee.

> Issues letters, salary certificates, promotions, increments,

demotions, terminations, experience certificates etc to employees.

> Keep track of visa expiry / renewals of each employee.

> Preparing documentation for Visa and other documentation in line with

Kuwait labor laws.

> Liaise with Public Relations Officers on all Visa and Labor process.

> Visa Issuance & Cancellations.

PERSONAL DETAILS:

Date of Birth : 04th December 1976

Nationality : Sri Lankan

Marital Status : Single

Religion : Christian

Passport No : N2238949

INTERESTS & ACTIVITIES: Reading, movies & plays.

LINGUISTIC ABILITY: Able to Speak, Arabic. Write & Read English and Tamil

REFERENCES:

Present upon request.

Contact this candidate