Customer Service Information Technology
Resume:
Bea Marinette Salingohay Ricafort
Blk. * Lot * Pag-Ibig Homes, Talon 4, Las Pinas City
*******@*****.***
PROFESSIONAL SKILLS
> Proficient in Microsoft Office Applications (Word,
Excel, and Powerpoint, Access)
> Knowledgeable in Adobe Photoshop CS5
> Can navigate Linux Ubuntu operating system
> Technical drawing and traditional animation
> Internet knowledgeable
> Excellent customer service skills
> Communications - Good written and verbal presentation
skills. Use proper grammar and have a good speaking
voice.
Flexibility - Willing to try new things and is
interested in improving efficiency on assigned tasks.
> Team Player - Enjoys sharing knowledge and
encouraging development of others to achieve specific
team goals.
EDUCATIONAL BACKGROUND
Tertiary: Bachelor of Science in Information Technology
2009-2012 University of St. La Salle
(3 Years)
La Salle Ave. Bacolod City, 6100 Philippines
(Member - IT Society 2009-2012)
Secondary: St. Theresita's Academy 2005-
2009
Silay City, Negros Occidental
Philippines
(Member - School Paper: Artist)
PERSONAL INFORMATION
Sex: FEMALE
Age: 21
Date of Birth: 2nd MARCH 1993
Place of Birth: BACOLOD CITY
Civil Status: SINGLE
Citizenship: FILIPINO
Height: 158cm
Weight: 140lbs.
Religion: ROMAN CATHOLIC
Languages: ENGLISH, FILIPINO
Fluent command and communication skills both in oral and written (English &
Filipino). Able to learn quickly, flexible and hardworking. Detail-
oriented, dependable and persistent: Can work well both independently and
as a team. Interests: Graphic Design; artistically - oriented.
SEMINARS ATTENDED
. IBM on Information Security
University of St. La Salle, September 201
. Microsoft
University of St. La Salle, September 2012
. Cube Pixels on Business Graphics
University of St. La Salle, September 2012
WORK EXPERIENCE
Stream International Global Services (Customer Sales
Professional -
October 2012-January 2013)
Ground to 3rd Floor, Plaz@ Building A,
Northgate Cyberzone, Filinvest Corporate City,
Alabang Muntinlupa City Philippines
Roles and Responsibilities
Answers customers call from the US, these customers
are subscribers from a particular service provider in the US, other callers
are potential subscribers. For existing account holders, I provide
excellent customer service by assisting them with their needs in purchasing
new products, paying bills, cancellation of accounts through the Account
Services department, doing Credit Check, Opens customer accounts by
recording account information. Maintains customer records by updating
account information. And as for potential subscribers, we aim to make a
sale for each and every call, convince them to be a part of our service
provider by presenting a good and tempting offers that our products may
give. Setting up new accounts, and provide excellent customer service at
all times.
International Modern Hospital (Guest Relations Executive;
December 2013 - June 2014)
Sheikh Rashid Road, Bur Dubai
Dubai, United Arab Emirates
Roles and Responsibilities
Primary responsibility is to greet and welcome the
patients upon arrival. Serving as the link between patients, families and
the hospital. Assists patients with regards to directions and answering
inquiries, hospital information, services offered and also giving
appointments. Responding to patients quickly, resolving complaints, making
recommendations to the hospital and maintaining files of confidentiality.
REFERENCES
Available upon request.
Contact this candidate