Customer Service Sales

MARIA J. GONZALEZ QUINTERO

**** ********* ***. ***#** Lynwood CA 90262

Cell: 1-323-***-**** – ****************@*****.***

PROFESSIONAL SUMMARY

Retail with 3 years in retail sales and management. Passionate leader who develops highly motivated teams

through mentoring and superior communication.

Meticulous retailer, who excels at juggling multiple tasks and working under pressure.

Retail professional that excels in fast-paced environments. Extensive experience in customer service,

merchandising, and cash handling.

Enthusiastic self-starter with excellent customer service skills.

Experienced with strong leadership

Extremely friendly, works well with others.

SKILLS

Highly dependable Strong client relations

pay close attention to detail Good at dealing with money

Creative problem solver Amiable

Quick learner Honest worker

WORK HISTORY

12/2011 to11/2012

Retail Cecilia Escareno – Los Angeles, CA

Served as a peer coach for new sales associates.

Verified that all customers received receipts for purchases.

Developed positive customer relationships through friendly greetings and excellent service.

Stocked shelves and supplies and organized displays.

Organized racks and shelves to maintain the visual appeal of the store.

Helped customers with questions, problems and complaints in person and via telephone.

Maintained records related to sales.

Prepared sales slips.

Greeted customers and ascertained customers' needs.

Demonstrated use and care of merchandise.

Answered questions regarding the store and its merchandise.

Answered phone calls as needed.

10/2010 to11/2011

Retail Guadalupe Barajas – Los Angeles, CA

Answered questions regarding the store and its merchandise.

Demonstrated use and care of merchandise.

Greeted customers and ascertained customers' needs.

Maintained records related to sales.

Prepared sales slips.

Helped customers with questions, problems and complaints in person and via telephone.

Stocked shelves and supplies and organized displays.

Organized racks and shelves to maintain the visual appeal of the store.

Verified that all customers received receipts for purchases.

Developed positive customer relationships through friendly greetings and excellent service.

08/2009 to09/2010

Retail Raysa Mendez – Lynwood, CA

Greeted customers and ascertained customers' needs.

Maintained records related to sales.

Answered questions regarding the store and its merchandise.

Demonstrated use and care of merchandise.

Prepared sales slips.

Helped customers with questions, problems and complaints in person and via telephone.

Stocked shelves and supplies and organized displays.

Organized racks and shelves to maintain the visual appeal of the store.

Verified that all customers received receipts for purchases.

Developed positive customer relationships through friendly greetings and excellent service.

EDUCATION

Associate of Arts: Sociology

El Camino Community - Torrance, CA

G.P.A 3.86

2009

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