Customer Service Power Plant

Suzanne Prouty, Ph.D.

***** ********** *****, *******, ** 96161 • 10810 Santa Fe Road, Reno, NV 89508 8261

*************@*****.*** • 530-***-****

EXECUTIVE COACH, MASTER TRAINER, AND MEDIATOR

EXECUTIVE DIRECTOR SOCIAL SERVICES

Innovative and collaborative thinker with a track record of talent development through cultivated behavioral change

within a Systems Perspective (focusing on Organization/Processes/Individual Skills). Dynamic and highly praised

corporate Executive Coach and Master Trainer with 15+ years’ experience in global leadership development.

Exceptional track record of implementing cutting edge leadership strategies based on fostering team cohesion,

transformational management, and strategic win win Influencing and Negotiation .

Excellent speaker and relationship builder; ability to create excitement around complex issues. Reputation for enlisting

and creating buy in for solutions and management styles that lead to facilitative co created solutions and engagement.

Strategic planning Facilitation & Training Train the Trainer

Finance/Audit Compliance Mediation & Dispute Resolution Operations Specialist

Public Relations Evaluation and Assessment Management/Project

Design

Skilled Grant Writer Creative Fundraising Strategist Leadership Development

CAR E E R ACH I E V E M E N T S AN D EXP E R I E N C E

Corporate Trainer/Mediator/Coach July 1998 – Present

Timberline Services (Principal and Senior Consultant) Truckee, CA

While Management involves day to day work and problem solving, it is not just the rational (Task and Processes), it is the

relational leadership side that can pay big dividends. A technical focus and the action nature of management tasks often

make seemingly urgent, but actually unimportant, details our priority in the workplace instead of collaborative

engagement. ‘Best practices’ leadership models stress the need to engage teams in many ways.

Leadership today demands the ability to create alignment, motivation, and co created solutions. Getting the job done

requires respect based competencies and an ‘ask more, tell less’ shift in working with others. Using human needs

psychology as a tool to assure high quality performance and business outcomes pays out in long term sustainable success

and profit. These are the guidelines for my consulting work, which is research backed (primarily Harvard, MIT, Gallup,

and psychological studies).

TALENT AND LEADERSHIP DEVELOPMENT

As a sole proprietor, hired to create Business Results globally through development of leadership best practices and

behavioral change across a wide variety of Fortune 500 and international corporations and divergent industries, including

Aerospace, Banking, Foods, Healthcare, Oil, Natural Gas & Pipelines, Power, Transport, and Telecommunications.

Successfully customize and deliver improved performance through tailored behavioral skill development.

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Mediate department disputes, issues development, conflict resolution, and interest based problem solving.

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Design interventions, customized learning and programs to coaching groups ranging from CEOs/Department

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heads bringing in over 100 million per year to individual engineers and team members.

Executive Director – Social Service Non Profits

Truckee Group, Individual & Family Counseling Center, Truckee, California.

Tahoe Women’s Services, Kings Beach [Lake Tahoe], California.

Brought in to save failing non profit social service agencies; successfully led them through operational

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restructuring to financial viability within the first two years. Rebuilt the entire core operations, with complete

financial overhauls to comply with federal performance measures and audit requirements. Introduced new and

innovative service delivery, spearheaded new funding solutions and partnerships, and launched assertive crisis

prevention programs in both the agencies outreach and in collaboration with the local hospital district, and the

local school district.

STRATEGIC LEADERSHIP AND OPERATIONS

• Led program development, grant management, and overall administration for organizations providing crisis

services for victims of domestic violence, sexual assault, suicide intervention and prevention and related issues

such as homelessness & poverty. Crisis call and suicide prevention trainer.

Efficient and effective use of skills & resources to empower victims to see possibilities and gain clarity on how

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to break from a victim cycle with a shift in both mindset and unproductive behaviors. Successfully and quickly

grew funding from deficit positions to well funded budgets (up roughly $200K to $400K) by improving non

profit revenue streams including grants, facility donations, fundraising, and service fees to drive annual revenue

up dramatically. Created marketing, advertising, and promotional materials for community fundraising.

Oversight of small teams of staff coordinators in nonprofit agencies in accounting, volunteer coordination,

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outreach, fundraising, therapists & crisis management, each backed by large groups of volunteers.

PROGRAM DEVELOPMENT

• Developed outpatient drug & alcohol program in conjunction with local hospital district and initiated mental

health resiliency programs within local school district of 5,000 students.

Created unique paid therapist internship programs to allow experience for up to 10 graduate therapist interns

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annually while providing up to approximately 140 hours of weekly therapy at affordable discounted rates to low

income – high risk clients.

PUBLIC RELATIONS, OUTREACH, and DELIVERY

Delivered presentations and speeches at service organizations to educate and request funding, appeared in front

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of county and state boards and participated in televised school board meetings.

Trained volunteer crisis counselors quarterly; crisis counselor and California Office of Criminal Justice Planning

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trained S.A.R.T. response team member to accompany local law enforcement on calls.

C L I EN T S

Suzanne Prouty ● *************@*****.*** ● 530-***-**** ● Page 3

OTHER EXPERIENCE

Elected Trustee & President, Tahoe Truckee Unified School District Board of Education (1996 2000).

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Elected Delegate, California State Caucus of School Board Members (1998 2000).

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Licensed Chicago Board of Trade Commodities Broker, Drexel Burnham Lambert, San Francisco.

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Interim Chief Operating Officer, Drexel Burnham Lambert, San Francisco, CA.

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EDUCATION

Bachelor of Arts in Fine Arts and German

Dickinson College (junior year Freiburg, West Germany) Carlisle, PA

M.A. (02) and Ph.D. (06). Emphasis Analytical (Depth) Psychology

Pacifica Graduate Institute Santa Barbara Carpentaria, CA

SELECTED PROFESSIONAL DEVELOPMENT & ASSOCIATIONS

The Art & Practice of Leadership, Harvard University, Kennedy School of Government, May 2013.

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Completion of business courses: Finance for Non Finance Professionals, Business Analysis, Fundamentals of

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Accounting, Creative Writing (Spring 2014). Excel, Microsoft Publisher 2013, Magazine Writing (Summer 2014).

Business Coaching Symposium, Portland, OR April 2014.

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Truckee River Watershed Council Sustainable Funding Team (2014).

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Former Member & President, Truckee Sunrise Rotary and American Association of University Women.

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Conference presenter, published author, researcher, and illustrator in fields of Marine Biology and Depth

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Psychological analysis of Cultural Mythologies.

Timberline works with a variety of businesses, ranging from public non profit agencies and districts, domestic and

international corporations, and small business entrepreneurs. Although our clients have ranged in employee size from

15 to 85,000, our niche is helping clients discover pivotal behavioral changes that drive innovative ideas and solutions.

Engineering, Finance, and Legal:

Alstom Power and Transport (global training in China, Europe, India, North and South America) Power plants and

power plant conversions, trains (bullet, high speed rail, train infrastructure).

Healthcare, Health industry related:

Amgen (U.S. and Canada), Beckman Coulter, Boston Scientific, Gilead Sciences, Merck (Latin America), Molina

Healthcare, PacifiCare Health Systems, Sierra Nevada Children's Services including tri county Child Protective Services,

Tahoe Forest Hospital District, Transamerica Corporation.

Insurance and Finance : Long Beach Mortgage, PacificLife, and S.A.I.F. Workers Comp Insurance.

Media, Internet and Internet hosting Services : America on Line/Time Warner (Corporate Headquarters), AOL

MapQuest, AOL Netscape, Diversa, eBay, Hotwire, Intel, JDS Uniphase, PayPal, Wells Fargo Bank Internet Services,

Rackspace.

Manufacturing, Utilities and Aerospace : Edison International, Honeywell (Space and Aeronautics division), Pacific

Gas & Electric, Parker Hannifin, Parker Aerospace, Solar Turbines.

Oil and Natural Gas: British Petroleum (North America and Trinidad & Tobago) and T.D. Williamson Pipeline.

Retail and Food Conglomerates: A&W Canada, E&J Gallo Wines, PepsiCo, 7 Eleven, Sunny Delight, Taco Bell

Corporate, YUM! Brands, and Williams Sonoma.

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