Customer Service Sales

Denise McConkay **** Forest Mist Avenue!

North Las Vegas, Nevada 89084!

Cell: 801-***-****!

*********@*****.***

Objective:

Seeking employment with an outstanding company for the opportunity to utilize my skills, and help build a

professional atmosphere.

Qualifications and skills:

• Over 35 years of customer service and sales experience.

• 28 years of financial experience with payroll, cashiering, auditing, budgets, A/R, A/P, revenue management,

credit card and statement reconciliation, invoicing and spreadsheets.

• Clerical duties which include but are not limited to typing (50+ WPM), filing, answering multiple phone lines,

supply inventory and ordering.

• Proven leadership in management as a General Manager, Director of Sales and Marketing manager.

• Proficient in Microsoft Office Word, Excel, Powerpoint. Excellent written and oral communication skills.

• Works well independently or as a team member. Self starter with the ability to multi-task completing duties

efficiently and in a timely manner. Detail oriented with good organizational skills.

• Contract negotiations, continuous follow through to meet deadlines with mortgage companies, title companies,

and to provide a clear understanding with all parties involved.

Work History:

Roush Industries - Las Vegas, Nevada June 2014 - Current!

Test Driver

Test Drive prototype vehicle for various manufactures and provide a detailed reports of likes, dislikes, mechanical

issues, and other pertinent information regarding the vehicle before manufacturers put the vehicle out for production.

Holiday Inn Express - Midvale, Utah October 2011-September 2013!

Sales Manager

Responsible for the direct sales and marketing of hotel accommodations and amenities. Established and marketed

multiple segments. Assisted in preparing and attaining the ROI, sales goals and objectives. Negotiated corporate

rates. Group Sales and confirmations, Built files on clients with continuous follow-up to ensure that all their needs

and contract deadlines were met. Assisted with other hotel operations while providing great customer service,

promoting brand standards ensuring that policy and procedures are complied with at all times. Managed multiple

departments in General Managers absence.

Holiday Inn Express - Sandy, Utah January 2010 - October 2011!

Night Auditor

Maintained and promoted hospitality. Welcomed and served guests in a friendly, courteous, efficient and professional

manner, both face-to-face and on the phone. Reconciled all hotel cashier transactions, balanced end of day

numbers with Trial Balance, Income Journal, and Room settlement reports. Credit Card reconciliation and research

disputes or questions immediately and efficiently. Assisted in other hotel operations/departments to help maintain a

positive work environment.

Equity Real Estate - Sandy, Utah March 1997 - September 2013!

Real Estate Professional!

Worked closely with clients, following all code of ethics to provide them with a quality, professional and friendly

service. Took my fiduciary duty seriously and honorably to provide clients with true and correct information.

Negotiated contracts, completing forms and consistent follow-up with seller or buyers to meet all deadlines required

by contract. Worked closely with lenders, property inspectors, and title companies to create a smooth and gratifying

experience for clients.

Education:

High School Graduate-Ben Lomond High School Ogden, Utah

Prowswood U: Completing a six week course in customer service and business operations

Graduate from Stringham Real Estate School and licensed with the Salt Lake Board of Realtors!

References available upon request.

Contact this candidate