Customer Service Representative

Kimberly Clayborn

**** ******* **** *** ****. . Kaufman, TX 75142 . Telephone: (214) 606-

**** . *-****: *********@*****.***

Results-Oriented Manager who thrives in fast paced and competitive

environments; while using strong presentation and analytical problem

solving techniques.

Summary OF QUALIFICATIONS

> Excellent people skills and thrives on helping to solve problems.

> Strong communication skills, verbal and written.

> Strong attention to detail and proficient at running and handling office

equipment

> Team Builder, Decisive Leader, Persuasive and Adaptable

> Ability to carry out duties in a fast paced environment.

Educational Background

West Mesquite High School, Mesquite, TX

High School Diploma, May 2002: Graduated in Top 15% of Class

Professional Experience

Convergent, USA

August 2013 - Present

Patient Access Representative, Outpatient & Inpatient

Obtains required admission information such as patient insurance/ financial

information, demographics and ensures that an accurate medical record is

created. Promotes accurate billing information and dissuades fraudulent use

of insurance. Obtains necessary signatures for consent for services and

mandatory Medicare documents. Communicates with third parties to coordinate

authorized hospital services. Execute the pre-registration and pre-

authorization process by obtaining necessary documentation from the

patient, patient's physician, and insurance company.

DSSW, Dallas, TX

December 2006 - May 2013

Scheduler

Responsible for managing day to day schedules by setting appointments for

clients. Trained new hires and conducted CPR classes. Managed new hires by

scheduling them to meet their potential clients. Completing necessary

contracts and paper work for new hires.

Educare, Irving, TX

June 2004 - October 2011

Supervisor

Responsible for drafting business plans, budgets and quarterly and semi-

annual business reviews. Initiated new hiring recruiting for new staff as

needed, while managing three group homes with more than 17 staff members.

Held weekly meeting to make sure the homes were following all policies and

procedure regulated by the state.

Convergys, Baton Rouge, LA

July

2004 - November 2007

Customer Service Representative

Utilized operational systems to process purchases made by customers. Made

recommendations according to customer needs for additional features,

accessories and upgrades.

IRS, Richardson, TX December 2002 - May 2005

Extractor

Responsible for reviewing tax payer's information, processing tax pay out

rather it was full, partial or non-pay and entered tax payers information

into computer systems.

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