Customer Service Sales
Resume:
Franklinton Nc *****
*************@*****.***
Clarence Gillespie
Objective / Communications / Knowledge & Experience: Retail Industry/Services Management
Grocery / C-Stores / Automotive
Responsible for running stores/departments to meet company’s targets and policies.
Aim to maximize profit while minimizing costs. Ensure promotions are accurate and merchandised to the company’s standards, ensure staff is fully versed on the target for the day and excellent customer care standards are met.
Deal with human resources, marketing, logistics, information technology, customer service and finance.
Hire and train employees, prepare reports, and set budgets, tools and objectives for departments or units. Participate in developing policies and procedures. Manage staff, determine salary brackets, handle employee relations and maintain employee records.
Managing and motivating to increase sales and ensure efficiency. Manage stock levels and making key decisions about stock control.
Analyzing sales figures and forecasting future sales volumes to maximize profits.
Ensuring standards for quality, customer service and health and safety are met.
Responding to customer complaints and comments.
Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
Initiating changes to improve the business, sales and profit.
Experience 04/18/2011-present Clayton Imports Clayton NC
Service Advisor/Manager/Customer Service Leadership/Motivation/Teamwork
Knowledgeable, skilled, and motivated professional, offering broad industry achievements and experience. Possess extensive knowledge of automobile parts, service department operations and service writing protocols. Excel at coordinating tasks for internal and external agencies to ensure timely delivery of equipment and materials. Expert Communicator with the ability to effectively negotiate win-win outcomes. Coordinate with cross-functional teams to ensure objectives are met and processes are completed. Skilled in the safe operation of vehicles and maintains safety and accuracy in all duties.
Interacted with customers on a daily basis to provide problem resolution and estimate cost of vehicle repairs. Managed daily operations in the event of the owner’s absence. Open/closed customer invoices. Tasked with the responsibility of daily inventory control/ordering of needed parts to complete service/repairs/prepared written estimates outlining parts/labor costs. Scheduled repair/maintenance appointments/followed up with customers to ensure repairs were completed to their satisfaction.
Interacted on a daily basis by phone to ascertain warranty issues and to schedule service to have issues rectified. Set service appointments with customer/scheduled technician to maintain smooth and efficient workflow.
Word/ Excel/ QuickBooks/ POS/ Credit Card
Alldata/ Mitchell/ Adams
11/2008-4/18/2011 Johnson’s Tire And Auto Smithfield NC
Service Manager
Oversee daily operations, order parts, write ro's, service advisor and supervise techs. Have increased sales by 10 to 20% every month for the past year. ASE certified and state inspector and provide guaranteed/honest customer service.
2004-2008 Matthews Motors Inc. Clayton NC
Service Manager
Took new service department from zero to sales of 90k a month. Developed and maintained a customer base though honesty and customer satisfaction. Supervisory over service writer, four techs detail and parts. Daily, weekly and monthly reporting of sales/inventory/labor/profit to GM. Knowledge of OSHA, training.
2001-2004 Wilco-Hess LLC Winton-Salem NC
District Manager
Responsible of P&L of five stores with total weekly sales of $403,000.00, store conditions, hiring and training management, store budgets, store maintenance, loss prevention.
1994-2001 East Coast Oil Corp. Richmond VA
District Manager
Supervised nine stores including supercenters with prepared food, with weekly sales of $675,000.00. Hired, trained, and developed managers. Coordinated extensive marketing and merchandising functions. Full P&L responsibility.
1988-1994 East Coast Oil Corp. Richmond VA
Store Manager
Hire/Train new employees, inventory, P&L, payroll budgets,
Cash handling, plano-gram, etc.
1982-1988 Safeway Inc Richmond VA
Produce Dept Manager
Inventory, Training, Stocking, Budgeting, etc
References upon request.
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