Manager Project

ROBERT A. DUSEL

** ****** ******, **********, *** York 11801

516-***-**** (Home); 516-***-**** (Cell); ******@*****.***; www.linkedin.com/in/rduselit

Manager of IT Operations and Infrastructure

SUMMARY

An accomplished IT Manager with extensive and progressive experience. Demonstrated capabilities include

Infrastructure development, management, implementation of new technology (including cloud based) as well as

server virtualization. Additional expertise includes strategic planning, disaster recovery, project handling from

inception to completion, fiscal management and facilities infrastructure. Background is enhanced by excellent

hands-on abilities along with staff training, mentoring and supervision. A resourceful, adaptable, visionary,

deadline and multi-task oriented self-starter, with excellent problem solving and communication skills. Excels in

performance through both team and individual efforts.

TECHNICAL SKILLS

Infrastructure: Local and Wide Area Networks (LAN/WAN),Mobile Devices (BYOD)

Operating Systems: Windows Server 2000,2003,2008,2012; SQL Server; Windows XP,Vista,7, 8.1

Virtualization: Windows Hyper V and VMware ESXi 4, 5, Citrix ZenAPP 4.5,Zen Desktop

Cloud Technology: Cloud Drives, Servers, Back-up, VOIP, Disaster Recovery and Hosted Exchange

Protocols : DHCP, FTP, Telnet, ICMP, DNS, Active Directory

E-Mail Systems: Microsoft Exchange 2003,2007,2010; Lotus Domino / Notes 9 / Sametime / Traveler

Software: What’s Up Gold; Trend Security Suite(A/V&CF); Autotask; Sage CPAManager,

Google Analytics;MS IIS 5,6,7, Apache Webserver & Tomcat, QuickBooks,

Peachtree; MS Word, Excel, PowerPoint, Outlook, Visio, Project, Publisher;

Dreamweaver.

PROFESSIONAL EXPERIENCE

LACHMAN CONSULTANT SERVICES INC., Westbury, NY 2/01 – 9/13

Began as an IT Systems Administrator and was promoted to IT Systems Manager

IT Systems Manager

Responsible for managing existing systems including e-mail, document management, storage, billing and desktop

systems, supported by a staff of four.

SELECTED ACCOMPLISHMENTS

• Led a five person IT team entering a closed company involving 420 employees, and 40 servers in two

sites, resurrecting failed networks and performing data mining in successfully extracting Intellectual

Property and test results.

• Designed and sourced Virtual Desktop System utilizing VMware ESX server, Dell Servers and NetApps

San which improved operational efficiency by allowing a secure (BYOD) policy.

• Created and Standardized IT SOPS guiding the management of End User Security, Software Version

Management and Patching, Regression testing, Change Control Management and Problem Resolution.

• Researched and implemented On Site and Remote Video Conferencing via IP cameras and Webex

GotoMeeting service resulting in eliminating physical travel to meetings.

• Spearheaded and implemented Datto backup solution performing tapeless backups of office systems and

replicated to cloud storage in concert with implementation of an effective disaster recovery plan.

ROBERT A. DUSEL ******@*****.*** Page 2

• Pioneered implementation of all new servers as Virtual Machines reducing hardware costs by 75%.

• Managed and coordinated a project encompassing a 75% expansion of office space, correcting build out

issues, resulting in minimal disruption to daily operational activities, while meeting budgetary

requirements.

• Worked with India based software development team to refine and debug XML based FDA submission

system from third party vendor.

IT Systems Administrator

Accountable for administering the Lotus Domino E-mail system; managed installation, repair and inventory of

laptop and desktop hardware and software. Trained new hires, mentored, supervised and provided phone and e-

mail based help desk services.

• Researched and installed a HTML publishing system covering regulatory submissions resulting in

eliminating outside vendor cost.

• Supervised and coordinated a project involving an outside web design company in creating an external

webpage leading to increased public awareness of company.

• Installed netgear and sonic wall SSL, VPM, remote Access Systems allowing remote work sites and

reducing travel costs.

• Sourced and implemented computerized online Accounting systems reducing time billing consumption by

60%.

• Replaced existing Novell Netware 4 environment with Microsoft Windows Server and Client systems

improving operational efficiency by 40%.

COLD SPRING HARBOR LAB, Cold Spring Harbor, NY 2/00 – 2/01

Windows NT Project Manager

Previous Experience: Senior Technical Analyst, Sybari Software; Technical Support Specialist and Project

Leader, IBM Network Center.

ADDITIONAL PROFESSIONAL EXPERIENCE

IDP CONSULTING LLC. Jericho, NY 2013

Operations Manager

Directed and assisted daily IT operations, supported by a staff of 4 field engineers, 3 help desk associates and

maintained all internal IT systems.

PROFESSIONAL ASSOCIATIONS

Association of Information Technology Professionals (AITP)

IEEE Computer Society

HIA-LI Committee for Technology in Business

EDUCATION

STONY BROOK UNIVERSITY, Stony Brook, NY

Bachelor of Arts Degree

Business Analysis Certificate (6/14)

Project Management Certificate (7/14)

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