Customer Service Quality Control

Phyllis Murchison

**** ***** ****** **, *** H Cell: 314-***-****

HAZLEWOOD, MO 63042 ****************@*****.***

SUMMARY

Default Counseling Collections

SKILLS

Excellent customer service skills

Good communication skills

Good at following instructions and procedures

Solid experience resolving customer complaints

Ability to excel in group environments

Ability to utilize scanner systems effectively

Successful in a fast-paced environment

Able to lift up to 50 pounds

Solid independent worker

Assembly line experience

Basic computer skills

Quality control

OSHA regulatory compliance

Dependable independent worker

Good at following instructions and procedures

Ability to use basic hand and power tools.

Ability to utilize scanner systems effectively

Assembly line experience

Basic math skills

WORK EXPERIENCE

US BANK, St Louis, MO 02/2012-09/2013

Default Counselor

Made a 150 calls to clients inquiring about delinquent mortgage payments.

Set clients up for a Repayment Plan or Loan Modification to keep clients

from going into foreclosure.

Received a Mortgage Banking Certificate

Kelly Services, St Louis, MO 10/2011 -02/2012

US Bank Default Counseling Dept was trained in mortgage collections

Self- Employed, St Louis, MO 01/2007 - 10/2011

Private Duty Aide

Boyd Pierce-Home - BALLWIN, MO

Administered prescribed oral medications written by a physician. Checked

patients pulse, temperature and respiration. Provided patient with

assistance getting in and out of bed, bath, wheelchair, or automobile and

also with dressing him daily.

Order Filler, 09/2006 - 04/2008

HDA - ST LOUIS, MO

Responsible for achieving production requirements. Responsible for

promoting safe and clean working environment. Reviewed work orders and

communicated with prior shift to assess work needs for the day. Scanned

17,000-2,000 book orders weekly in the warehouse. Processed 2,000-3, 00

books daily prepared the books for shipment.

Pharmacy Technician, 10/2004 - 12/2006

Express Scripts - Maryland Heights, MO

Prepared pharmaceuticals for dispensing to patients by packaging. Compound

products by combining several ingredients after review of calculations and

measures by a licensed pharmacist. Shipped out orders to customers in the

mail home delivery. Trained every new person that came into the pharmacy.

Accounts Payable Clerk, 10/1979 - 06/2004

Brown Shoe Company - Clayton, MO

Processed approximately 300-500 invoices daily. Tracked and managed

expenditures weekly. Tracked payments and scheduled future payments.

Verified accuracy of every expense before entering in the payment system.

Reconciled and distributed payment to vendors. Handled accounts receivable

and billing services as needed. Processed month-end closing and monthly

reports.

EDUCATION AND TRAINING

KINLOCH SR. HIGH, ST LOUIS, MO, GRADUATED 1974

FLORISSANT VALLEY COMMUNITY, ST LOUIS, MO, Courses BUSINESS ADMIN

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