Sales Manager

OBJECTIVE To secure an high scale Event Management position in a

high growth company where my qualities of a fast learner

and the ability to take on new challenges can be used,

Where my organizational skills and ability to communicate

and liaise effectively with a diverse client group in a

friendly and diplomatic manner can be put to good use.

Exceptional leadership, communication & organizational

skills

COMPUTER Tied with remarkable analytical and problem solving

SKILLS skills

Microsoft Office (excellent) ; Outlook /Excel / Power

Point/ Word / VISIO /SPSS

Customer Relationship Management system -CRM

Written & spoken languages: English & French ( excellent)

Open to travel & relocate

EDUCATION

Concordia University

Bachelors of Commerce, Management

Concordia University

Certificate in Business studies

Coll ge de Maisonneuve

DEC Business Administration

WORK EXPERIENCE

EF EDUCATIONAL TOURS January 2014 to August 2014

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Senior Sales Manager (January 2014 - August 2014)

(International travels to Greece, Spain, France, Netherlands, and Italy)

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Reporting to the Vice President, Sales, I;

. Manage, develop, and motivate two regional sales teams and one Outside

Sales manager

. Direct hiring and training of new staff in conjunction with Training

Team

. Promote educational travel and drive growth of International Sales

. Communicate with educators across the country to generate new business

. Consult on travel itineraries to meet client needs

. Set and achieve team goals and continually measure progress

. Support and coach sales staff in communication with customers

. Work together with Sales Management team to achieve company's top line

and bottom line objectives

. Interdepartmental collaboration for fostering and implementing team

and company strategic vision

. Provide leadership to team in financial and analytical understanding

of team and individual performance metrics.

. International Training Tour convention staff member (Greece)

LASIK MD September 2003 to January 2014

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National Director of Sales & Projects (June 2006 - January 2014)

(Travel within Canada & U.S. 30%)

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Reporting to the Vice President Operations and Director of Operations, I

oversee the creative and logistic of all sponsorships, social & corporate

events nationally and am responsible for the operational and financial

success across Canada and the U.S. at the strategic sales and service

development level. This include planning, reporting, budget management,

process optimization, job design, training and recruiting. I provide

managerial leadership with a keen eye to a team of 4 Regional Clinical

Counselor Supervisors to exceed performance targets in line with

established objectives. I also lead and support the Statistic Department

in the tracking and ensuring the integrity of LASIK MD's Key Performance

Indicators (KPI).

. Proven leadership skills in developing/coaching staff, implementing

training programs, managing teams and complex projects, and initiating

sales process improvements to ensure the highest level of service to

our patients

. Innovative and resourceful with real world experience of how to profit

in challenging business conditions.

. Strong financial and budgeting management experience

. Experienced in applying CRM e-business solutions to operations and

sales functions across the organization.

More in depth...

V Create and lead to fruition all national high scale corporate

events

o (> 8 events per year with managing budgets ranking from 20K

to 200K per events)

V Work very closely with the Marketing management team to develop

proper marketing strategies for new innovative sales programs/

pilot projects and retention trainings that would help maximize

profits and enhance brand

V Creator and leader for our annual Sales Conference ( content,

speakers etc )

V Create, develop and maintain all onsite sales trainings &

documentations

V Directly manage sales force team of 4 Regional Sales Supervisor, a

Statistic team of 2 Operations analysts and the support of an

Operations coordinator for events

V Operations project manager for new clinic openings

o Lengthy and complex process to follow ( Leader for 16

openings

V Oversee the implementation of new operations procedures and

policies

V Work closely with the Media Buying department and the Co-Presidents

to coordinate LASIK MD's exposure to sponsorship events and

developing new sponsorship opportunities

V Monthly KPI analysis

V Oversee and manage the statistics department to ensure the

integrity of data delivered to other departments though our KPI

o Provide proper guidance to the Operations Analysts in the

analysis of data and reports related to the operation of our

clinics to enable us in providing recommended courses of

action where applicable.

V Establish and propose annual sales strategies / objectives and

incentives with the Vice President Operations and Co-Presidents

V Forecasting Sales and volumes

V Competitive intelligence analysis and management of pricing

structure

V Generated same store profits in millions. Exceeded target by 35% in

2012 vs 2011

V Manage ROI for the Sales department

V Member of the Strategic Management Team ( board of Managers ) ; be

thoroughly prepared and actively participate in quarterly statistic

meetings with Co-Presidents

V Any other projects assigned by VP Operations / National Director

of Operations or Company's Co-Presidents

V Elected CRM Development project leader for Operations ( June 2008

- October 2009)

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Assistant Director / Sales trainer/ Clinical Counselor (September 2003

-June 2006)

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. Meet patients at the end of their consultation and discuss the Laser

eye surgery advantages ( approx. 500 patients /month)

. Maintained the highest booking to surgery conversion ever recorded at

LASIK MD at 98%

. Trained other Clinical Counselors across Canada

. I developed all training material for the sales position that is now

used nationally.

. Supervised a team of 35 employees (performance reviews, hiring and

firing, scheduling etc.)

. In charge of compiling clinic monthly reports, analyze results and

find solutions for problematic areas

. The first and only Assistant Manager in charge of managing the opening

of new centers and training staff on a national level

Contact this candidate