Customer Service Representative
Resume:
STACY DAWN WILLIAMS
Fayetteville,NC 28303
Cell Phone: 719-***-****
Email: *****.********@*****.***
Work Experience:
Senior Billing Auditor November 2011 – Present
YES Energy Management/Yardi Systems, Roswell, GA
Supervisor: Ashley Davis, 1-678-***-****, Ext 2892
Led effort to transfer YES Energy Management knowledge and practices to new office in Atlanta,
GA.
Participate in discussions with supervisors to help define training sequence for new hires.
Conduct training for new hires to resolve client/programming issues as they arise through
technical troubleshooting and defect tracking.
Intermediate knowledge of the use of SQL, queries, Microsoft SharePoint, Orion, Word, Excel,
Power Point, Quick Books, electronic workflow and database management to further assist the
client in all areas of expertise.
Holds direct client interaction via conference calls with both clients and vendors to keep all
involved up to date with changes.
Performs billing audit & analysis services and energy budgeting support in the utility energy
industry.
Researches utility rates, comparing them with the Master Meter invoices, analyzing data, and
setting up utility accounts on behalf of our clients.
Stays in close contact with vendors, representing the individual resident managers in cases of
rate changes, tariffs, refunds, disconnects.
With regular client contact, implements new clients account start up, including settin g thresholds,
adding line items, and correcting GL codes.
Responsible for accounts payable for each client and their specific properties.
Customer Service Representative June 2010 – February 2011
Suddenlink Communications, Parkersburg, WV
Supervisor: Josh Kufner, 304-***-****
Process orders, prepare correspondence, and fulfill customer needs to ensure customer
satisfaction.
Frequently handle billing, sales, and technical functions relating to cable customer service.
Familiar with a variety of the field's concepts, practices, and procedures.
Relies on experience and judgment to plan and accomplish goals. Performs a variety of
complicated tasks.
Assistant Office Manager April 2007 – January 2010
Fort Mitchell Water Systems, Fort Mitchell, AL
Supervisor: Shehlanda Walker, 334-***-****
Coordinate or perform activities associated with shipping, receiving, and distribution.
Design, implement, and evaluate staff training and development programs, cu stomer service
initiatives, and performance measurement criteria. Develop and/or update procedures, policies,
and standards.
Discuss work problems or grievances with management.
Assistant Office Manager – Fort Mitchell Water Systems (Cont’d)
Maintain records pertaining to inventory, personnel, orders, supplies, and machine maintenance.
Participate in the work of subordinates in order to improve productivity or to overcome difficult
aspects of work.
Provide employees with guidance in handling difficult or complex problems, and in resolving
escalated complaints or disputes.
Research, compile, and prepare reports, manuals, correspondence, and other information required
by management or governmental agencies.
Resolve customer complaints, and answer customers' questions regarding policies and
procedures.
Consult with managers and other personnel to resolve problems in areas such as equipment
performance, output quality, and work schedules.
Coordinate activities with other supervisory personnel, and with other work units or departments.
Monitor inventory levels, requisition or purchase supplies as needed.
Prepare and issue work schedules, deadlines, and duty assig nments of office or administrative
staff.
Train and instruct employees in job duties and company policies, or arrange for training to be
provided.
Analyze financial activities of department, and provide input into budget planning and preparation
processes.
Analyzed systems such as production, payroll, and shipping in order to verify details, monitor
work activities, and evaluate performance.
Arrange for necessary maintenance and repair work.
Education
Northwestern State University
Leesville, LA Behavioral Science
References available upon request
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