Service Advisor
Resume:
Julie Herringdine
Middleburg, Florida 32068
**********@*****.***
PROFESSIONAL PROFILE
Profile Demonstrated ability to develop, review and implement new training programs and update existing
programs for new work methods and monitor their effectiveness accordingly.
Experience in planning, organizing, and conducting acquisition seminars for employees.
Highly skilled in setting up trainings and conferences.
More than 20 years of successful experience in customer service and support with recognized
strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and
planning/implementing proactive procedures and systems to a void problems in the first place.
Possess solid computer skills.
Excellent working knowledge using Microsoft Excel, Word, PowerPoint, Access, and Outlook.
Ability to train, motivate and supervise employees.
Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and
filings, and maintain/update accurate inventories.
Employment
C lay County School Board, M iddleburg, F L
Executive Assistant to Administration / Bookkeeper 11/2007 – 09/2013
Implement new support policies, which includes setting up staff meeting to review
new procedures and following up to ensure the new policies are being following.
Maintain 6 Outlook Calendars and ensured meeting and schedules did not overlap
with administration.
Work with 101 employees for an Elementary School. Maintained employee
personnel files, maintain and submit payroll records, including leave forms and
worker’s compensation.
Balance school budget (both internal and CCSB), purchase supplies, complete and
maintain purchase orders and requisitions, performed account payable duties,
including budget transfers, budget amendments, writing checks and prepare for
yearly audit of records.
Quickly and effectively, solve parent and / or staff challenges/issues before having
to escalate to Administration.
Maintain quality, constantly seeking new ways to improve saving money.
Liaison between support staff and administration.
P rudential Network Realty, J acksonville, FL 2004-2007
Executive Assistant to Sales and Marketing Director
Ensure Sales Reps are up - to - date on policies and procedures. Host
i nformational sessions to update sales staff of the latest company policies and
n ews.
M anages multiple calendars and contact information.
C oordinates travel, p roperty o pen houses, meetings, business presentations,
a nd news media.
P repares expense reports .
C oordinate Media Budget and Schedule with Developers.
A udit Branch office files for Corporate and FREC requirements.
D esign and budget advertising strategies for M ill ion Dollar M ulti - family
c ondominium p roperties, including Seagrove, Marina One, and Oceanside.
Adecco, J acksonville, FL 2002-2004
Executive Assistant to Regional Vice President
Regularly coordinate meetings and manage multiple calendars.
Handle expenses and manage accurate processing of department invoices.
Reviewed worker compensation and unemployment case and overall spending in 15
branches.
Regularly made complex travel arrangements and coordinated meeting logistics
Planned and executed team meetings with multiple participants.
Managed pre- and post-event activities to ensure all sessions are well coordinated and
executed with high impact. Navigate skillfully through virtual meeting management
tools, including videoconference, teleconference, and WebEx.
Produced high quality reports, presentations and other documents.
Liaison for reporting managers, internal customers and key contact for high -level
customer and internal executive contacts.
Coordinated several key field safety initiatives to include management of shoe and eye
vouchers, goggle and safety glasses distribution, safety communication, Safety Council
member and safety ride-along tracking and reporting.
Trained new employees how to properly interview and enter their information into the
system.
2001- 2002
S outhland Waste Systems, J acksonville, FL
1997- 1999
Sales Coordinator
A ssist General Manager, M unicipal M anager, Sales M anager, a nd team of s ix
S ales Representatives.
A ssistant to Division Manager of Alachua and Columbia County.
A dministrative Duties (including filing, scheduling sales meetings).
C ustomer Service including billing, collections, container delivery, contract
q uestions, copy of contracts to customer), and cancellation of garbage service.
I nside Sales of Rolloff Cont ainers and Frontload Garbage Service, producing
b etween $20,000 to $25,000 of Monthly Revenue.
Prepare Monthly Sales Report and Nassau County Tonnage Report.
Research and prepare presentations of Multiple Corporate Projects and County BIDS .
Implemented and develop the “Safety Committee.” Schedule trainings and implement
office safety rules.
S igns N St uff, O range Park, FL 1999-2001
Office Manager
Assist President with schedule and clients.
Administrative Duties, including Payroll, Accounts Receivables, Accounts Payable,
Billing, Collections, Account Reconciliations.
Taking Customer Orders and Order Products from Supplier.
S outhern Military Sales, Middleburg, FL 1994-1997
Accounts and Marketing Manager
Assist President, Vice President, and 5 Sales Representatives
Prepared Sales, Commission, and Bonus Reports to Office Manager.
Set up Annual Sales Meeting and Travel Arrangements.
Prepared Presentations of New Items to Southern Region and was the Principal
Correspondence for companies like McCormick, 3M, and Birdseye.
Set up new items in Distributor and prepared Commissaries for the new items,
including ordering equipment, coupons, and demos for five states.
Controlled and monitored Distributor inventory levels.
Implement new sales “Route Sheets” (a tool used by the Sales Reps to keep of
mandatory items in their commissaries.)
Education U niversity of Phoenix, J acksonville, FL Currently
Bachelor of Science in Management – Projected Graduation date 02/2015
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