Customer Service Specialist
Resume:
ROSEANGELA REYES
MCALLEN, TX *****
**********.*****@*****.***
Career Objectives
Seeking a position where I can utilized my Customer Service experience and computer skills.
Summary of Qualifications
I have seven years ten months of Customer Services Experience. I also possess four years five monts of Supervisor
work experience.
Work History
Ticketmaster LLLC, PHARR, Texas
Ticket Sales Floor Supervisor Mar 20, 2006 - Aug 24, 2010
Conferred with company officials to develop methods and procedures to increase sales, expand markets, and promote business. Listened to and resolved customer complaints regarding services, products, or personnel. Provided staff with assistance in performing difficult or complicated duties. Monitored sales staff performance to ensure that goals are met. Formulated pricing policies on tickets according to profitability requirements. Trained and evaluated personnel. Analyzed details of sales territories to assess their growth potential and to set quotas. Attended weekly company meetings to exchange product information and coordinated work activities with other departments. Experienced in Data Entry, Phone Etiquette, and Call Re-tension.
T-Mobile, MISSON, Texas
Customer Service Specialist Oct 01, 2003 - Aug 01, 2005
Conferred with customers by telephone in an inbound call center to provide information about products or services,
took or entered orders, upgraded accounts, troubleshoot phones and Wi-Fi service, or obtained details of complaints.
Checked to ensure that appropriate changes were made to resolve customers' problems. Kept records of customer
interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolved customers' service or billing complaints by performing activities such as adjusting bills. Completed contract
forms, prepared change of address records, or issued service discontinuance orders, using computers. Referred
unresolved customer grievances to designated departments for further investigation. Determined charges for services
requested, collected payments, or arranged for billing. Contacted customers to respond to inquiries or to notify them
of claim investigation results or any planned adjustments. Solicited sales of new or additional services or products.
Attended multiple weeks of training and meetings for World Class Service Seminars while employed with company.
JC Penney's, SAN ANTONIO, Texas
Cashier/ Receptionist/ Price Management Department Jul 12, 2001 - Feb 01, 2003
Assisted Customers with inquiries about Home Department merchandise, placed orders from seasonal catalog, Took
cash and electronic payments, Cash Teller for 2nd Floor registers, Merchandise Stocker, and Home Department Bed
and Window design. Assisted the Admin Receptionist with switchboard, transferred clients to correct department,
took messages, ordered supplies for front office, and re leaved the main receptionist for lunch and breaks. Later
became a Price and Sign Management member and was responsible for the pricing and signage of store
merchandise through the use of equipment such as RF, Management Work Station, Laser Printer, Sign Printing
Facility (SPF) and various types of paperwork and reports. Completed Weekly Promotional Snapshot Calendar
compliance reviews, weekly price changes, at-once price changes, clearance signing, apparel signing, ticket
maintenance and other price and sign related activities.
Education
Mcallen High School, Mcallen, Texas
High School Diploma/GED
Computer Skills
Typing Speed: 45 Words Per Minute
• Database Software (Oracle, Access, etc)
• Data Entry Terminal (PDT, Mainframe Terminal, etc)
• EMail Software (Outlook, Thunderbird, etc)
• Internet Browser (Internet Explorer, Firefox, etc)
• Networking or Lan Software (Cisco, etc)
• Peripheral Devices (Scanners, Printers, etc)
• Personal Computers
• Presentation Software (PowerPoint, Flash, etc)
• Spreadsheet Software (Calc, Excel, etc)
• Word Processing Software (Word, WordPerfect, etc)
Language Skills
English - Excellent ( Read Write Speak )
Spanish - Good ( Speak )
Driver's License
Class C - Standard Driver's License
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