Customer Service Manager

Nancy Flecknell

**** ****** **** **

Edmonton, AB T6W1M5

Tel: 902-***-****

Highlight of Qualifications

. Experienced working in fast-paced environments that demand strong

organizational, detailed and interpersonal skills.

. Trustworthy, ethical, reliable, and committed to superior customer

service

. Confident and poised in interactions with individuals of all levels,

detail oriented and resourceful in completing projects; able to multi-

task effectively.

. Experienced in general accounting functions, A/P and A/R, billing and

payroll.

. Hired and trained employees, prepared weekly schedules, monitored and

evaluated performance.

. Experienced in working with companies that required extremely strict

confidentiality.

. Experienced in retail management of all levels and leadership of up to

30 employees. This included hiring, training, scheduling, problem

solving, and many other aspects of team leadership.

Skill Summary

Office Skills

. Payroll and Bookkeeping

. Keyboarding speed of 76 words per minute

. Able to operate photocopier, fax, laminators, and multi-line

telephones

. Telephone reception

. Capable of Maintaining organized filing systems and archiving data

. Customer Service & Public Relations

Software Expertise

. Microsoft Office Suite; including Word, Excel, Access, PowerPoint,

Publisher, & Outlook

. Simply Accounting

. Windows Vista, XP,97, 98, 2000

. Corel Draw, WordPerfect

. Advanced Internet & Email training

Administrative

. Performed accounts receivable, accounts payable and payroll duties

including

Electronic payroll, submitting EI forms, WCB forms & reports, Revenue

Canada monthly reports & payments.

. Able to produce ROE forms and yearly T4 slips.

. Purchased supplies

. Maintained an inventory

. Have done several Desktop Publishing brochures for displays,

certificates & customer handouts at trade shows.

Communication

. Team leader

. Conflict management

. Client intake

. Hiring staff, scheduling

. Problem solving

Employment History

2008 -2012 Manager, Please Mum New Minas

2002 -2008 Administrative Assistant, Manpower Temp Services

2000-2002 Operations Manager, Coolway Convenience Stores, Halifax, NS

1998-2000 Receptionist/Data Entry Clerk, Kelly Services, Halifax, NS

1987-1992 Office Manager, Legal Express Courier, Dartmouth, NS

Education

2013 MBC School of Esthetics - Nail Technician

2004-2005 Business Administrative Professional

Administrator, Honor Student, Academy of Learning, Halifax, NS

1998-1999 Certified Novell Administrator, Georgian College, Barrie, ON

1999 Photo Lab Technician Certification, Fugi Film Canada,

Mississauga

ON

1997-1998 Grade 12 Diploma, School Valedictorian, Office Procedures

Gravenhurst Community Learning Center, ON

Contact this candidate