Customer Service Manager

Farhan Wazir Ali

L-***, Karimabad Colony

F. B. Area, Karachi, Pakistan 75950

E-Mail: ******@*****.***

Cell# +92-308-***-****

Objective My immediate career goal is to work with the reputable

organization having congenial working environment and where

challenging opportunities are available, to contribute

towards the development of organization.

Educational Qualification

Graduation 2010 University of Karachi, Pakistan.

(B.Com)

Intermediate 2001 Govt. Premiere College Nazimabad

(Com) Campus, Block - H, Karachi - Pakistan.

Matriculation 1999 Sultan Mohammad Shah Aga Khan

(Com) School, Karimabad Campus, Karachi - Pakistan.

Professional Experience

. Dec 2013 till to date - Purchase Executive

SONERI INTERNATIONAL - KARACHI, PAKISTAN

. To Assist the Manager Purchase.

. Maintain purchase order data.

. Enter and maintain shipments record on daily basis.

. Notify sales / customer service concerning delays.

. Maintain business system integrity regarding supply orders.

. Assist in managing weekly order status reporting.

. Review and resolve supplier invoice discrepancies.

. Additional Responsibilities: Responsible to manage IT system (as

backup) & company website, new additions & alterations of new and

old products.

Professional Experience

. Oct 2012 till to Nov 2013 - Manager Sales & Operations

SONERI IMPEX LTD - KAMPALA, UGANDA

. To Assist the Director of the company for day to day Marketing &

Admin activities.

. Responsible for day to day activities of distribution office & ware

house.

. Arrange various logistics, couriers and keep record.

. Responsible to report regularly to the director & head office

regarding Cash flow & stock report.

. Arrange the import documents for all imports and keep record as

well.

. Run payroll on monthly basis and keep the attendance record on

monthly/regular basis.

. Feb 2010 till Sep 2012 - Telephone Operator

AMERICAN CONSULATE GENERAL - KARACHI, PAKISTAN

IPS (Information Program Services)

Responsibilities involved:

. Operating switch board & calls, & connect them accordingly.

. Update telephone directory, all emergency numbers & maintain

employee's official & personal contacts.

. Assisting in updating monthly quick reference list.

. Make monthly fax summary for billing purpose.

. July 2009 till Feb - 2010 - Executive Secretary

SONERI INTERNATIONAL MANUFACTURER & EXPORTER - KARACHI, PAKISTAN.

Responsibilities involved:

. To assist the director's of the company.

. To type letters, memos, reports, minutes etc.

. Maintain up to-date and orderly filling system for all documents.

. Maintain calendar, schedule appointments, meetings & remind timely.

Arrange Visa & tickets for International visitors and directors.

. November, 2007 till Sep - 2009 - Office Assistant Cum Telephone Operator

SONERI INTERNATIONAL MANUFACTURER & EXPORTER - KARACHI, PAKISTAN.

Responsibilities involved:

. Responsible for telephone operating services to the company.

. To provide protocol and various arrangements of international

visitors.

. Arrange logistics and keep in log the same.

. Responsible for keep in log of in-coming/out-going faxes &

International calls.

. May, 2007 till Oct, 2007 - Senior Medical Transcriptionist.

THE AGA KHAN UNIVERSITY HOSPITAL - KARACHI. PAKISTAN.

Cardiopulmonary Department (Cardiology Division)

Responsibilities involved:

. To transcribe reports from doctor's hand written or dictated

version into electronic version.

. Liaise with ISD department in implementing new patient report

formats.

. Liaise with doctor's regarding problematic dictation.

. Maintain stationary and office supplies stock, its usage and record

them accordingly.

. Maintain monthly productivity report of all transcriber's.

. Conduct quality assurance of all the reports transcribed on daily

basis.

. July, 2005 till April 2007 - Senior Medical Receptionist

THE AGA KHAN UNIVERSITY HOSPITAL - KARACHI. PAKISTAN.

Cardiopulmonary Department (Cardiology Division)

Responsibilities involved:

. To supervise the reception desk.

. Make surprise audits of Sub-Ordinates regarding cash collection.

. Maintain stationary and office supplies stock, its usage and record

them accordingly.

. Responsible to monitor the daily revenue of the department and

ensure for submission on daily basis.

. Take a follow-up of reporting with Cardiologist / Consultant.

. Liaise with Supervisor for day to day activities / problems arises

thereon and ensure to solve the same i.e. administrative

arrangements, patients' complaints etc.

. All other reception duties as backup or in absence of any Medical

Receptionist.

. Jan 2005 - June 2005 - Medical Receptionist

THE AGA KHAN UNIVERSITY HOSPITAL - KARACHI. PAKISTAN.

Cardiopulmonary Department (Cardiology Division)

. The Receptionist position is re-designated as a Medical

Receptionist with same duties and responsibilities.

. Sept. 2002 - Dec 2004 - Receptionist

THE AGA KHAN UNIVERSITY HOSPITAL - KARACHI. PAKISTAN.

Cardiopulmonary Department (Cardiology Division)

Responsibilities involved:

. To facilitate all incoming calls of department.

. To facilitate/accommodate customers for doctors' appointments

. To keep an account of Cash collection

. To manage appointments and Registering the Customers/Patients

physically as well as on telephonic conversation

. Worked in Aga Khan University Hospital, Karachi - Pakistan,

Recruitment Department (Personnel Division) as Volunteer from Feb-2002 to

Jul 2002.

Responsibilities involved:

. To Assist Recruitment Manager in day to day activities.

. To Arrange the IQ, Typing, Pre-Employment test for all new

Recruits.

. To log all the CVs received in relation to the advertisements

published in newspapers/internet and forward the same to the

respective departments in consultation with the Manager.

Major Achievements:

. Software Migration:

Coordinate all related activities for the Software Migration

Project of Cardiopulmonary Appointment & Reporting Program

(Migrated from Magic to Oracle).

Technical Qualification

. MS Office

. Internet & E-mail

. Good knowledge about Adobe Photoshop.

Other Certification

I am a trained Medical Transcription from Medlink Services Pakistan

Private Ltd

(U.S. based firm) in Sep 30th, 2006.

Community Services:

. Working with Shia Imami Ismaili Tariqah and Religious Education Board

from June-2000 to Sep-2005 as System Support Worker (Volunteer).

Interest

. Net surfing & explore new things.

. Music.

. Sport.

Personal Information

FATHER'S NAME : WAZIR ALI

DATE OF BIRTH : 17TH MARCH 1983

N.I.C. NO : 42101-1657003-5

MARTIAL STATUS : MARRIED (+1 daughter)

NATIONALITY : PAKISTANI[pic][pic][pic][pic]

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