Sales Customer Service

YVES-ROSE STEWART

**** ** *** ** ********, TX 773-***-**** *********@*****.***

Education

Spertus College - Chicago, Illinois Masters in Human Service

Administration 5/00

Missouri State University - Springfield, Missouri Bachelor of Social

Work 5/97

Work History

AmeriGas, Inc. - Houston, Texas

7/11-4/14

Wholesale Sales & Customer Service Representative

. Created, maintained and supported wholesale oil and gas sales in a 8

state region-NE,SD,ND,IA,IL,WI,MN,&MO

. Produced customer data reports and market analysis for customer

presentations, quotes, & proposals

. Developed and coordinated bids, contractual development for

review, negotiation, pricing & assistance

. Served as project manager for key accounts and projects

. Generated new sales and revenue through inside/outside sales, B2B and

cold calling

. Maintained, supported and fostered growth within my current book of

business consisting of 212 customers

. Handled and resolved all customer inquiries, quotes, orders, A/R

questions and issues

. Responsible for customer set up: contract agreement, application,

credit approval, system set-up, carrier approval

. Managed product allocation and availability at terminals and various

pipelines for customers and territory

. Increased market by 2 million gallons in new customer growth and

retain 17 million gallons in customer retention

. Controlled operating expenses and achieved territory goals regarding

expenses, profits and EBITDA

. Exceeded current fiscal year budget and quota at 248% within first

three months and produced $1.5m in profit

. Ensured all work processes and reporting were done accurately and

timely through CRM programs

. Cultivated strong relationships of trust and confidence with clients

from secretarial to C-level decision makers

. Decided cost, supply/transportation options and profit margins

. Planned, scheduled, executed and monitored shipments from multiple

terminals to customers

Commercial Account Manager

. Responsible for new oil and gas sales and retention for the Greater

Houston Metro-North region- 3 district offices

. Analyzed business needs and meet those via proposals, presentations,

negotiations and business contracts

. Attained 166% of annual goal

. Managed the full cycle of each client relationship, from sales and

service to follow-up to ensure compliance

. Generated new business through B2B, cold calling, lead development and

referrals

. Exceeded monthly install goals by 43%

. Winner of Regional Best Close list 4 times; featured in company

newsletter

. Effectively managed 250 commercial accounts while maintaining a 98%

retention rate

. Conveyed strong verbal, written and interpersonal communication skills

by collaborating with people at all levels

G&K Services - Houston, Texas

8/10-7/11

Territory Executive

. Generated new business sales in industrial and national accounts for

the oil and gas and medical fields

. High volume sales with an emphasis in flame resistant/safety/PPE

solutions

. Produced $670,000 in new business contract revenue

. Conducted weekly business prospecting and presentations for new

clients and business opportunities

. Ensured installation and transition of new accounts to service team

. Trained and mentored new sales reps

Staples, Inc. - Houston, Texas

3/08-11/09

Business Development Associate

. Responsible for the development of new business for Staples Business

Advantage program

. Conducted effective presentations for all potential and existing

customers

. Maintained working knowledge of other lines of business to offer total

solutions and value to customer

. Produced analysis comparisons for prospective clients

. Implemented sales strategy to meet revenue and profit objectives for

prospecting of mid-sized to large accounts.

. Developed new business primarily through B2B, cold calling, in-person

contacts, phone follow-up, and presentations

. Completed fiscal year at over 150% of quota and generated over $2.5

million in new business deals

. Increased sales via B2B, cold calling, lead development and referrals

. Ranked #1 in new business sales for 6 straight months & ranked in top

3 for region (3 states) production

Yves-Rose Stewart

ACN, Inc - Chicago, Illinois

5/01-5/07

Senior Coordinator

. Penetrated competitively held accounts, capturing over $2 million in

new business development

. Annually increased sales revenue a minimum of 35% while consistently

exceeding monthly quotas

. Turned around an underachieving market to one of the high growth

operations

. Productively managed day-to-day operations

. Recruited, managed, trained and directed sales team of 25-30

representatives nationally and internationally

. Worked with upper management on developing strategies and financial

goals for the company

. Responsible for the recruitment, screening and interviewing process

for sales force

. Effectively conducted prospecting, cold-calling, B2B and direct sales

. Spearheaded the development of several untapped and underachieving

markets nationally and internationally

. Recognized and honored by the company with induction into several

elite production clubs

. Served as project manager for several key multi-million dollar deals

. Conducted presentation and seminars for potential customers and

representatives

Illinois Department of Human Services - Chicago, Illinois

12/99-10/02

Public Service Administrator

. Develop, plan, implement, and evaluate Public Assistance special

projects for Region 1 South

. Directly supervised & advised Local Office Administrators on various

project implementation

. Control and administer project budgets totaling $13.5 million

. Served as project manager on key government projects totaling $4.7

million

. Provided regulatory expertise for government projects

. Maintained visible advocacy for those receiving government assistance

in the 13 office region

. Trained approximately 1,000 employees within 13 offices on various

statewide programs

. Conducted various management studies and reports of Region operations

. Assisted with client intake, needs assessment and provided appropriate

referrals

. Served as community liaison between DHS and numerous community and

government agencies

. Assisted Regional Administrator in preparing documentation for the

Divisions systems and programs

. Sat on and co-led prominent and influential government committees-

Section 8 Housing Initiative, Mental Health programs, Substance Abuse

programs, Department of Aging, Employment and Youth programs

. Assisted with recruitment, training, placement, retention,

supervision, and monitoring for Job Clubs

. Written grants for program funding

. Coordinated all Special Events i.e. galas, workshops and seminars for

Region 1 South for 5,000+ participants

Southwest Women Working Together - Chicago, Illinois

8/97-12/99

Family and Children Services Director

. Developed, planned and implemented programs to offer 150+ homeless and

abused women and children

. Provided monthly, quarterly and annual reports

. Managed budget for the department to influence organization's

financial profitability

. Provided direct supervision, evaluation, hiring, training, and

orientation to 50+ FACS staff

. Supervised participant intake procedures which included assessment,

evaluation and referrals

. Assisted clients with obtaining and maintaining employment, housing,

and education

. Served as an advocate for program participants regarding their rights

and homelessness

. Recruited volunteers, sponsors and participants for events and

programs

. Assembled and implemented budget maintenance and policy development

. Established and executed outreach effort-recruitment, program

promotion, and publicity for program activities

. Written and accessed $1.5 million in grants and donations

. Recipient of the SWWT Program of the Year Award

Skills

Proficient in CRM software tools, SAP, Siebel, Salesforce.com, ACT, FAST,

Microsoft Office including Word, Works, Word Perfect, Excel, Windows,

Quattro Pro, Power Point and the Internet

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