Quality Assurance Sales

Nadeem Ahmed

**** ***** ******, *** **** road, Lingarajapuram, Bangalore -560084

Mobile: +91-998*******; Email: **********@*****.**.**

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7+ Years of accomplished experience in various fields of Finance and Client

Relationship task in India

Job Objective: Seek to contribute in a challenging work environment

demanding organizational excellence and customer value. Provide thought

leadership with macro level view and micro level precision to translate

simple idea into great solutions.

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Executive Summary

. 6.5 Years work experience with Thomson Reuters, a leading source of

intelligent information for the world's businesses and professionals,

providing customers with competitive advantage and a unique synthesis of

human intelligence, industry expertise and innovative technology that

provides decision-makers with the knowledge to act, enabling them to make

better decisions faster. Data quality measurement, Process Improvement

Quality Assurance, Variance analysis, Sales commission, MIS reporting and

submission of financial records.

. 1.2 Years of work experience in Small Business Operation with ANZ

Operation and Technology (Compliance Management,Loan Processing, cost

accounting, inventory accounting and bank reconciliation of multiple

accounts) as Subject Matter Expert in India

. Enriched with logical reasoning with proven acumen in identifying the

gaps in the business processes, conducting qualitative & fundamental

analysis and thereafter automating processes to reduce manual

intervention and increase accuracy

. Fully conversant with concepts and application of quality and process

improvement tools to facilitate smooth functioning of overall operations

and thereby improve service and reduce costs

. Ability to prioritize amongst the multiple projects and work under tight

deadlines. Below is a quick synopsis of my professional achievements and

experience in India

V Received Thomson Reuters Champion award and appreciation from

senior management of Thomson Reuters for attaining excellent and

timely audit results.

V Recognised for successfully handling Deals Metric during resource

Crunch period.

V Recognised for leading the integration project between Thomson and

Reuters for Deals project during merger.

V Stabilized Thomson Reuters Deals Finance process while working as

Quality Assurance Specialist with the Quality team

V Led multiple process integration process within deals like the

Merger & Acquisitions, Public Equity Offering and Fixed Income.

Skills & Expertise

. Strategic Planning . MIS Reporting . Resource Management . Department

Budgeting . Client Servicing . Relationship management . People Management

.Integration Management . Process Management / Migration . Data quality

measurement

Technical Skills

. Siebel . Sales Force . Microsoft Outlook . EDTK (Electronic Data Tool

Kit)

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Professional Experience and Accomplishments

Thomson Reuters, Bangalore

Mar 2012 - Till Date

Team Lead, Order Management System

. Manage the strategic relationship with the sales partners regarding end

to end customer administration issues on contracting, order management,

electronic fulfillment and invoicing issues.

. Ensure information required to process order (user data, product

reference details, installation details, exchange requests, billing

dates, sales codes, billing account contacts).

. Provide advice and guidance to the client and Sales regarding any non

standard contract, pricing, ordering and process requests including how

these should be managed successfully but within the guidelines of SOX.

Ensure that such items are openly communicated for downstream processing.

. To provide information, analysis, MIS reporting and insight to business

managers to help them maximize business performance.

. Assisted the Sales Manager in recommending and analyzing various products

to Customers and other Financial Consultants

. Supported Legal and Executive staff with requests for data and analysis

resulting from arbitration required to financially close project.

. Assisted with monthly analysis of the costs in comparison to the previous

quarters and to what is budgeted, identifying the key movements,

analyzing variance and providing inputs to the management

. Assisted in setting up quality steps to track the accuracy and

completeness of data provided to the clients.

. Managed cost center budgeting/forecasting for various functional groups

and analyze results on a monthly basis

. Developed and implemented financial trend reports to identify performance

issues within the business and risks or opportunities in current

financial plan/forecast

. Supported functional reporting requirements and drive continued

improvements in automating reporting and analysis

. Understanding industry value drivers & identifying opportunities to

reduce expenses, and analyzing sources of revenue & product sales

. Establish key client relationships in order to facilitate improved

administration and customer satisfaction.

. Conduct proactive client engagement though Quality Checks, Account

Reviews, Order Process Reviews, Satisfaction Surveys etc

. Partner with relevant groups to participate in pending book meetings,

ensuring follow-up actions are completed.

. Monitors, Co-ordinates & takes responsibility for the daily activities of

the team and identifies & resolves problems faced by the team.

. Provide ongoing support, coaching, training and mentoring to new members

and act as key reference point for team members.

Thomson Reuters, Bangalore

Jan 2008 - Feb 2012

Quality Assurance Specialist, Deals (MNA/PEO/FI)

. Responsible for delivering the metric results for MNA (Mergers

&Acquisition) and PEO (Public Equity Offering) on monthly basis Compile

reports on operations processes and Quality Control.

. Conducting/Measuring the Accuracy, Timeliness and Completeness check for

MNA (Mergers & Acquisitions) and PEO (Public Equity Offering).

. Manage the Quality of the database located overseas (Philippines & UK) &

actively work BPR and report to the Quality Lead.

. Perform product audits; communicate the results to the operations teams

and the QA lead

. Compile MIS reports for the Quality Lead and gather subject matter

expertise on Deals and Private Equity Content

. Analytic approach to work. Attention to detail

. Preparing of MAAR (Measure Analyze Action Review) Chart (six sigma tool)

for the Deals metric.

. Reviewing the MAAR Chart with the Global heads-on month on month basis.

. Providing insight on the improvement plans to the stake holders on

monthly basis

. Preparing commentary for the failing metrics and reviewing the same with

the Global Heads.

. Improvising of the RCA (Root Cause Analysis) of the production team to

get the accurate data for Analysis.

. Responsible for the successful alignment of Quality Assurance and Quality

Control metric.

. Act as a backup for my Team Lead in her absence

. Review the conflicts and issues within the team and work with the

management to resolve the issues

. Ability to work in a team environment, yet maintain professional

integrity and composure while communicating difficult subjects

. TQM concepts - Data quality measurement - attributes, metrics,

measurement - Process Improvement

Achievements

Within stipulated time

successfully implemented Control Checks to make the

Process error free.

Automated the Dispatch of Data Feed declaration via a

Macro

Australia and New Zealand Bank, Bangalore

Oct 2006 - Dec 2007

Compliance Management Analyst - Small Business Operation

. Have been a part of transition of process, re-creating the functions of

the department in Bangalore using "lift and Shift" methodology.

. Analyze financial data and statement of position against application

details to ensure full compliance with legal and credit policies and

legislation.

. Preparation and analyzing financial statements on a monthly basis and

report on variances and cash management issues, drawing alternative

courses of action from those conclusions.

. Calculation of mortgage fees - stamp duty and other legal/ government

charges.

. Ensure all appropriate signed authorities are held and financial data is

signed in accordance with current policy

. Issue Letter of Offer to the frontline manager for the customer to

execute

. Identify suspected fraudulent applications and take appropriate action to

resolve.

. Work tasks consistently meet all agreed SLAs whilst reducing

inconsistencies associated with risk/errors measured by Team Leader.

. Responsible for the execution of business process functions in compliance

with approved procedures and Service Level Agreements

Achievements

V ANZ Trendsetter award for the highest productivity in the

V Team.

V

Acknowledged as a role model during Performance

Management and Review (FY 2006-07).

Within stipulated time

V

My team was recognized as the "Best Team" at Business unit

Level for two consecutive months as part of the Rewards and

Recognition

TATA Consultancy Service

Senior Process Associate - Deutsche Bank Fixed Income Division

Sep 2005 - Apr 2006

. Role involved in Investment Banking project of trade transaction and cash

settlements.

. Monitors, Co-ordinates & takes responsibility for creating new accounts,

trade practice and update accounts as per compliance and SOX requirement.

. Reviews the cash settlements in multiple currencies made via SWIFT codes

and bank settlements.

. Leveraged ideas or learning to benefit other teams and organization

Achievements

V Rewarded by a memento for successfully implementing the pilot

Projects in TCS

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Academic and Professional Credentials

Master in Business Administration (Specialized in Finance and Marketing)

2005

CMR Institute

of Management, Bangalore University (First Division - 61%)

Bachelor in Commerce (Specialization in Finance Management and Service)

2003

Sheshadripuram College, Bangalore University (First Division - 65%)

Accomplished Projects

"Investment Portfolio Analysis", JRG Securities Pvt. Ltd., Bangalore, India

An Organizational Study and Market Research project "Impact of Print Media

on the society", Asian Age Pvt. Ltd

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Personal Details

Date of Birth : 7th February 1982

Gender : Male

Nationality : Indian

Marital Status : Married

PASSPORT number : F3759126

Contact this candidate