Customer Service Insurance
Resume:
Julie C. De Flora
***** ******** ******* **. # ****
Email: **********@*****.***
Cell: 832-***-****
Objective:
I am seeking to obtain a rewarding and challenging position where my contributions are recognized and past work experiences are utilized within a fast-paced establishment that has career opportunities.
P.C. Knowledge:
Microsoft Windows, Excel, Outlook, Internet Explorer, Manage-Med Software Program, Next-Gen, Cubs, and Medi-soft Accounting Software, Data Entry 10-Key.
Education:
08/2010 - 05/2013 Lone Star College-North Harris
Professional Experience:
03/2013 – 04/2014 MV Transportation Houston, Texas 77022
Driver Lane Staffing
2211 Norfolk
Fixed Route Driver:
• Provide repetitive customer service to passengers on a fixed route schedule basis along a specific route stopping to pick up and deliver passengers to a specific location safely.
Para Transit Route Driver:
• Successfully perform scheduled manifest by picking up all clients on time and delivering them to their destinations safely and within a specific time frame.
• Ensure the safety of all passengers by use of the appropriate on board safety restraints as required.
• Provide excellent assistance in loading and unloading clients.
• Communicate effectively with dispatch via two way radio with any emergency.
• Accurately collect, verify daily, monthly and yearly pass per clients.
• Perform all duties in accordance with State and Local guidelines.
02/12 – 03/2013 Humble ISD Humble, Texas 77338
Child Nutrition Human Resource Department
20200 East way Village Drive
• Responsible for: The preparation, serving, and arranging of food in accordance to safety and sanitary policies.
• Responsible for: Cleaning the kitchen, serving areas, utensils, cooking equipment and storage everyday.
11/2011 – 01/2012 JC Penney’s Department Store Humble, Texas 77338
Seasonal Work 20131 Hwy 59 North
Replenisher Associate:
• Primary duties was to stock new merchandise on the sales floor so that the sale representatives and customer can access the products
• Assist with customers questions
• Help unpack new merchandise after removal from trucks,
• Help organized stockroom for next day business.
11/2000 – 07/2011 Iqor
Allied Collection Agency Houston, Texas 77090 150 Cypress Station Drive
Medical Collector
Responsible for:
• Collect on all outstanding overdue balances after insurance payments were posted. We contact the patient via telephone to discuss the outstanding debt owed to the physician.
Responsible for:
• Setting up a payment arrangement requesting payment in full based on the dollar amount, all account had to be paid in full within three, six months. Once the arrangements were confirmed with credit card and it has been established on the dates, biweekly or monthly in which the credit card is be processed.
Responsible for:
• Verifying all outstanding balances through a Healthcare System called Next Generation; it allowed us to pull up any insurance carrier, (Medicare and Medicaid) to see if the patient was covered at the time of service, or if it is the patient total responsibility. This system was also used for Insurance Verification and follow-up on claims that were submitted to our office before additional adjustments were submitted by the insurance carriers.
Responsible for:
• Returning all claims that had encoding problems.
Responsible for:
• Adhering to the HIPAA and FDCPA laws that were being followed
Contact this candidate