Quality Assurance, Business Process Management, Internal Audit

HASSAN MUHAMMED AL AMRI

Cell: +966-**-*******; Res: +966-**-*******

Email: *******@*****.***; Location: Riyadh, KSA

Self-motivated with MBA & Electrical Engineering academic background and accomplished Quality Assurance/

Quality Control/ KPIs and Performance Management/ Business Process Management/ Internal Audit / Risk

Management/ Bidding Management/ Regulatory Affairs/ Business Planning with 9- years of experience in Telecom

and Transportation industries

Overview:

Academics Professional Experience Certificates

Quality Assurance Manager Certified Excellence

MBA TTC, 2012-Present Advisor (EFQM Model)

KSU, 2009-2011 Business Planning and Regulatory Affairs ISO 9001:2008 Lead

Manager, STC, 2010-2012 Auditor IRCA Certified

Quality Assurance Manager, STC, 2008-2010 Certified Lean SSGB

Quality Management System Team Leader, Arab Certified Quality

Electrical

STC, 2006-2008 Manager (ACQM)

Engineering

KFUPM, 1999-2005 Certified Process

GSM BSS Field Engineer, Motorola, 2005

Professional (CPP)

Academics

Master of Business Administration (MBA) 2011

(King Saud University, Riyadh, KSA)

B.Sc. Electrical Engineering 2005

(King Fahd University of Petroleum & Minerals, Dhahran, KSA)

Research Accomplishments

Master Thesis Project: Analysis of Customer’s Brand Switching Behaviour with respect to Mobile service Providers

at Saudi Arabia

Studied factors behind brand switching, likelihood of switching the current Service Provider, availability of

customers’ recovery strategies and suggested strategic actions for Telecom Companies to reduce switching

behaviour

Professional Certifications

OHSAS 18001:2007 Lead Auditor IRCA Certified 2014

(Guardian Independent Certification Pte Ltd, Riyadh, KSA)

Effective Personal Productivity Leadership Training (Jun 04-Nov.05) 2013

(Leadership Management International, Riyadh, KSA)

Certified Excellence Advisor (EFQM Model) 2013

(SASO, Riyadh, KSA)

ISO 9001:2008 Lead Auditor IRCA Certified 2012

(Capable People, Riyadh, KSA)

Certified Lean Six Sigma Green Belt 2010

(Middle East Quality Management Professional (MEQMP), Khobar, KSA)

Certified Lean Manager 2010

(Middle East Quality Management Professional (MEQMP), Khobar, KSA)

Arab Certified Quality Manager (ACQM) 2009

(Institute of Leadership & Management (ILM), Riyadh, KSA)

Certified Process Professional (CPP) 2008

(eBusiness Training Center (EBTRAC) in cooperation with BennuGroup, Bahrain)

Page 1 of 3

Professional Experience

Tatweer Educational Transportation Services Company (TTC), Riyadh, KSA (July 2012 – Present)

1. Manager and Acting Director Quality Assurance Department

Responsible for building Quality Management System and establishing Quality Assurance department in

which it contains following functions; Process Development, KPIs Management, Internal Audit & Operational

Risk Management.

Leading a team of 6-personnel and reported to the VP of Quality and Service Technologies.

Achievements:

Developed and implemented policies and Procedures for all functions including HR, IT, PMO, Accounting &

Finance, Contracting Management & Procurement, Planning & Design, Operations, Business Development,

Legal & Enforcement, Customer Services and Quality Assurance departments.

Developed and executed Internal KPIs to focus on implementing the firm’s strategy and improving the

performance of TTC internal functions.

Developed and executed External KPIs for monitoring and improving the performance of TTC School

Transport operators.

Established Statistics and Data Analysis Division throughout TTC.

Managed operational risks through identifying cross-functional risks and planning risk responses.

Built an Internal Quality Audits system to ensure compliance and identify improvement opportunities.

Implemented and managed Documents Control System throughout TTC.

Saudi Telecom Company (STC), Riyadh, KSA (Jan 2006 – Jun 2012)

2. Business Planning and Regulatory Affairs Manager (Sep 2010 – Jun 2012)

3. Quality Assurance (QA) Manager (Apr 2008 – Aug 2010)

4. Quality Management System (QMS) Team Leader (Jan 2006 – Mar 2008)

Key Profile: Joined STC as QMS Team Leader, rose through promotions to be Business Planning and Regulatory

Affairs Manager.

2. Business Planning and Regulatory Affairs Manager

Working in the Business Planning and Performance dept. within Network sector and handling the

responsibility of improving communication channels between the Network sector and other sectors

Led a team of 5-personnel and reported to the Business Planning and Performance Director

Analysing Business Units’ Demand Forecast including Enterprise, Personal, Home and Wholesale to estimate

technical and financial requirements.

Developing & implementing departments’ objectives as per sector strategy and identifying & closing gaps.

Ensuring that technical Requirements of STC services comply with the regulations of CITC.

Keeping abreast of CITC legislation, guidelines and customer practices

Advising STC Network Staff on regulatory requirements

Conducting high level study for STC strategic investment plans

Managing the bidding phase of the CITC USF (Universal Services Fund) projects in all phases 3, 4, 5, & 6.

Support the Project Manager in reviewing the contact after the award

Monitoring the progress of USF projects implementation and resolving the issues arise with CITC

Managing CITC regulatory consultations (MNP, Disaster Recovery, Interconnection, MVNO, Infrastructure

Sharing, etc) to safeguard STC’s interest.

Achievements:

As bidding Manager of CITC USF3, STC has awarded the USF3 project among two aggressive competitors.

Coordinated within STC and outside with CITC, local & foreign entities and ensuring Network regulatory

compliance with Govt. policies and International Best Practices.

3. Quality Assurance Manager

Worked in the Business Planning and Performance dept. within Network Sector, led a team of 3-personnel

and reported to the Business Planning and Performance Director.

Provided quality services as per ISO 9001 Standards to the Network Planning & Performance Departments

(Business Planning & Performance, Network Strategic Planning, Network Financial Planning, Access Network

Planning and Core Network Planning).

Page 2 of 3

Developed Quality teams (including Process Management Team and QMS Team), defined roles &

responsibilities and monitored achievements.

Spread Quality message and persuade staff to adopt and incorporate quality methods into their work.

Monitored progress of QMS and conducted gap analysis to identify missing documents & systems and

proposing improvement opportunities.

Conducted internal quality audit on the Network Planning & Performance Departments.

Provided QA trainings (Documentation Development & Internal Auditing).

Developed internal SLAs between Network & other sectors within the organization including external SLAs

between STC and other organizations like ARAMCO.

Achievement:

Developed Quality Management System (QMS) for 5 Network Planning & Performance departments as per

ISO 9001.

4. Quality Management System Team Leader

Worked at Quality Assurance dept., led a team of 2-personnel and reported to the QMS Section Manager.

Implemented Quality Management System (QMS) through Network GD including Planning, Design &

Implementation and Operations & Maintenance departments.

Developed and implemented document & record control processes and ensured records & documents are

controlled from the point of origination till archiving.

Conducted safe storage & archiving and ensured timely retrieval of current documents and quality records.

Provided QA document information and ensured service availability to the QA and other departments.

Developed business processes in all levels into eTOM framework.

Defined process risks and relevant KPIs to ensure smooth process functioning.

Improved communication by developing orgcharts and job descriptions.

Conducted internal quality audit on Network Sector Departments.

MOTOROLA, Riyadh and Qassim, KSA (Jul 2005 – Dec 2005)

5. GSM BSS Field Engineer

Key Profile: Commenced career as GSM BSS Field Engineer, reported to the Base Station Subsystem Manager and

worked on Mobily Project at Qassim City in both directions of BSS including implementation and maintenance.

Responsible for fixing shelters' components in the warehouse and applying requisite tests to ensure

reliability & efficiency before sending the components to the field.

Implemented solutions for all sites' problems including alarms in the field.

Monitored the contractors’ job during site implementation as per company specifications.

Professional Development

PMP (Project Management Professional) Training 2012

Telecoms Mini MBA 2012

SLA (Service Level Agreement) Management Training 2008

ISO 9001:2000 QMS Internal Auditor Training 2007

Balanced Scorecard Training 2007

Total Quality Management Training 2006

eTOM (Enhanced Telecom Operations Map) Training 2006

Personal Particulars

Date of Birth: 16th June 1981

Languages Known: Arabic and English

Preferred Location: Saudi Arabia

Page 3 of 3

Contact this candidate