Administrative Assistant Customer Service

BEVERLEY JACKSON PEREZ

** ****** ******, ********, ** 06112 Cell: 860-***-**** ********@*******.***

Professional Summary

Skillful and dedicated Administrative Assistant with extensive experience in the coordination, planning, and support of daily

operational and administrative functions.

Demonstrated capacity to provide comprehensive support for administrative -level staff including scheduling meetings,

coordinating travel, and effectively managing all essential tasks.

Coordinate and provide clerical support for Boards and Commissions and attend evening meetings.

Maintain and prepare meeting materials such as notices, agendas, minutes (tapes and transcriptions), and mailings. Prepare

transmittal letters. Assist in typing reports as needed. Maintain filing system for public records

Highly focused and results-oriented in supporting complex, able to identify goals and priorities and resolve issues in initial

stages

Proficient in Microsoft Office System, City financial system(Smartream), Typing 80 wpm

Skills

Typing speed 80 WPM l Professional phone etiquettel Excellent communication skillsl Customer service -orientedl

l

Flexiblel Excellent planner and coordinatorl Works well under pressurel Pleasant demeanorl Team buildingl Advanced

clerical knowledgel Spreadsheet management

Work History

Administrative Assistant, 0 2/2004 to 0 8/2009 City of Hartford, Planning Division – 250 Constitution Plaza, 4th floor, Hartford,

CT

l Provide high -level administrative support to Director of Planning, Development Services l Perform a variety of

administrative support, addressing inquiries of current and potential investors to the

City of Hartford. Develop spreadsheet to improve and track work coming in and out of the Department, work

assignments.

l Answered and quickly redirected calls for the Department l Planned and coordinated materials for board meetings,

committee meetings and staff events.l Ordered and distributed office supplies while adhering to a fixed office budget.l

Coordinated domestic and international travel arrangements, including booking airfare, hotel and

transportation.

l Directed guests and routed deliveries and courier services. l Opened and properly distributed incoming mail.l Helped

distribute employee notices and mail around the office. l Maintained a clean reception area, including lounge and associated

areas.l Maintain filing system for public recordsl Responsible for maintaining the web site, post and update information on a

regular basis

Administrative Assistant for two Assistant Chief of Police, 0 8/2000 to 0 9/2004 City of Hartford, Office of the Chief of Police – 50

Jennings Road, Hartford, CT

Provide administrative support services to the Chief of Police and his staff l Responsible for management of controls

l

assigned to the Chiefs relative tot he Police Department l Maintain recordsl Perform clerical duties as required/keeping

log of conference rooms' availability for meetings l Taking minutesl Provide assistance and general help to the publicl

Construct and write responses for Chief's approval and signaturel Assisting with the preparation of projectsl P rovide

c overage for co -workersl Assist other command staff with their administrative duties l Answered and managed incoming

and outgoing calls while recording accurate messages. l Opened and properly distributed incoming mail.

Sr. Clerk Typist, 0 9/1990 to 0 7/2000 City of Hartford, Hartford Police Academy – 50 Jennings Road, Hartford, CT

Oversaw a wide variety of administrative functions. Develop internal correspondence l Responsible for coordination of

l

information to other employees and sworn personnel, making work

decisions within delegated authority

l Perform complex work of an organizational unit relating to over 700 personnel assigned to the Hartford

Police Department

l Accurately maintain and update training records, and daily logsl Maintain records on individual recruits during recruit

training seminarsl Update training files on all sworn police officers and civilian employees l Provide reference information

on policy and procedures, training bulletins and special orders. l Ensuring reference materials, books and equipment are

logged in and outl Monitor summer youth work program participants, and college interns assigned to the Police Academy l

Distribute incoming mail to Police Academy, Traffic Division, Central Police Services, Hartford Guides,

and main headquarters personnel

l Conduct recordkeeping of receipts for payment verification l Typing and entering info on Excel 5.0, Win 95, Microsoft

Word 6.0, Access 2.0 l Provide assistance and general help to the public

Clerk Typist, 1 0/1988 to 0 5/1990 City of Hartford, Fiscal Department – 50 Jennings Road, Hartford, CT

l Sorting Payroll time cards and overtime cards for personnel l Operate PC to input budget materials on to Lotus 1-2 -3 l

Scheduling meetingsl Reviewing telephone bills l Maintaining mobile card phone listingl Filing, distributing and stamping

incoming and outgoing maill Answering telephone and direct calls to appropriate employee l Implementing training course

for new recruits

Education

2 year certificate program : Black Ministry Program, 2 013 Hartford Seminary - Sherman Street, Hartford, CT

Associates : Management, 2 009 Capitol Community College - Hartford, CT

Contact this candidate