Customer Service Quality Control

1-323-***-****; **********@*****.***

SUMMARY OF QUALIFICATIONS

Detailed oriented team member with administrative experience in the medical billing and financial services industries. Exceptional verbal and written communication skill, effective and professional telephone etiquette techniques, committed to providing outstanding customer service to insure loyalty and generate revenue. Supervisory and staff development experience, with the ability to provide successful resolution to problems or concerns in a professional and courteous manner. Knowledge of HIPPA policies and ability to maintain patient/client confidentiality. Proficient in Microsoft Office, 10-key by touch and type 40 wpm.

PROFESSIONAL EXPERIENCE

Release of Information Specialist

Copy entire charts for the Cancer center on site

Scanning 1200 - 1300 pages daily for CBO

Log in requests into the eSmartLog application

Completed requests from patients, attorneys, continuing care, insurances, state services, etc.

Verified if request was ready for processing

Retrieve reports from hospital network

Quality Control Specialist

Ensuring documentation is complete, accurate, and properly in chart.

Collaborate with management team to identify and resolve amy issue.

Conduct QC on about 100 - 150 charts daily.

Communicate with Doctors or Office to inform them incomplete charts

Medical Record File Clerk

Retrieve around 100 - 200 charts daily for various Doctors, Nurses, and other various department.

Communicated with patients or insurance company that call in to obtain medical information or paperwork from charts.

Refile Incomplete and permanent charts in the appropriate areas.

EMR Scanning Clerk

Retrieved records from various clinics

Prep records to be scan in to the Logician System

Organize records according to the received date

Scanning 1700 - 2500 pages of records daily

General Office Specialist

Retrieved 30 to 50 client records daily, prioritized and processed according to urgency of billing status.

Communicated with clients' daily, providing updated information on patients records received and status of account.

Request missing documents or other information to update accounts

Analyzed and resolved light technical and non-technical problems involving data information.

Conducted audits and generated daily, weekly, or monthly status reports for management review.

Provided staff development training and delegated assignments to staff.

EMPLOYMENT HISTORY

Release of Information Specialist, Healthport, Los Angeles 11/13 - present

Quality Control Speicalist, ASAP Staffing, Northridge, CA 08/13 - 11/13

Medical Record File Clerk, ASAP Staffing, Northridge, CA 03/13 - 08/13

EMR Scanning Clerk, ASAP Staffing, Torrance, CA 07/12 - 02/13

General Office Specialist, GENASCIS LLC, Los Angeles, CA 04/09 - 07/11

EDUCATION

Medical Insurance Billing, California State University Dominquez Hills, Carson, CA 04/04

Business Preparation and Data Entry, Travel and Trade Career Institute, Long Beach, CA 07/97

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