Customer Service City

KAREN REAL DE OCAMPO

** ** **** *** ******* Ruiz Village

Marawoy, Lipa City, Batangas,

Philippines, 4217

Mobile: +639*********

Email: *************@*****.***

Objective:

To obtain a teaching position in which strong dedication to the

total development of children and a high degree of enthusiasm can be

fully utilized.

Key Skills:

. Good communicator - Mature, patient, responsible and positive

attitude.

. Approachable - Good listening skills.

. Passionate and energetic.

. Planning and organizational skills.

Summary of Experience:

March 2011 - March 2012. Volunteer Teacher. (DepEd Lipa)

Key Contributions:

. Classroom management: Prepared classroom and coursework materials,

homework assignments, and handouts. Prepared course work, planned

class sessions: Selected/integrated appropriate instructional

materials for classroom instruction - Organized/delivered classroom

lectures to students. Arranged extra-curricular activities and set

targets for pupils.

. Helped students understand, speak, read and write in English.

. Developed innovative approaches as the model standard for meeting

district goals in areas including technology integration across the

curriculum, experiential learning, literacy and diversity.

April 2012 - Present. Customer Service Associate (Teletech

Philippines)

Key Contributions:

. More than 2 years of experience providing customer support in busy

call center environment for prepaid service.

. An up skill associate with unwavering commitment to customer service,

with the ability to build productive relationships, resolve complex

issues and win customer loyalty.

. Strategic-relationship/partnership-building skills -- listen

attentively, solve problems creatively, and use tact and diplomacy to

find common ground and achieve win-win outcomes.

Education / Achievements:

Kolehiyo ng Lungsod ng Lipa

Batangas, Philippines

Bachelor of Elementary Education, April 2012

Major: General Education

. Telstra's Top Performer, July 2013

. Licensure Examination For Teachers (Board Passer), September 2012

. Best Demonstrator ( Science and Health), April 2012

. Civil Service Awardee, April, 2012

. Best Leader (National Service Training Program), April 2008

Professional Development:

2nd Educator's Congress of Batangas Future Educators:

Understanding the Future of Philippine Education

January 26, 2012

Lipa City Colleges Gymnasium

Philippine Association for Teacher Education (PAFTE) Regional Seminar

Enhanced K - 12 Curriculum

September 30, 2011

Batangas Sports Center - Batangas City

Philippine Association for Teacher Education (PAFTE) Regional Seminar

Understanding by Design

September 29, 2010

Lipa City Colleges

Volunteer's Summit: Education Workshop

November 30, 2009

De La Salle University Taft

"Accent, Pronunciation and American English"

October 9, 2008

Audio - Visual Room - Lipa City Hall

Training in Software Packages Application

Internet Basics and Personality Development

May 3, 2008

AMA College - Lipa City

February 11, 2008

Lipa City Colleges

Personal Information:

Age: 22

Date of Birth: January 15, 1992

Civil Status: Single

Nationality: Filipino

Religion: Roman Catholic

Reference available upon request.

KAREN REAL DE OCAMPO

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