Sales Management

Falguni Chatterjee

Email- ****************@*****.***

Mobile: +917*********

Career Objective

Seeking assignments in Business Development and office management with a

growth oriented organization of repute;

Professional Synopsis

. A seasoned professional with over 8 + years of extensive experience

majorly Tourism Sector to around 6 yrs & rest Telecom Sector.

. Proficient at analyzing market trends to provide best rates for hotel

booking and formulation of selling and marketing strategies.

. Result-oriented team player who effectively meets goals through strong

leadership, interpersonal communication and analytical abilities.

. Experience in exploring and developing new dealers, accelerating

growth & achieving desired sales goals.

Areas of Expertise

Business Development & Business Analysis: Building and maintaining healthy

business relations with major clientele, ensuring maximum customer

satisfaction by providing the best deals and services.

Channel Management: Identifying reliable and cost effective channel

partners for enhancing market reach and penetration. Ensuring cost

effective operations across the distribution channel and monitoring

availability of requisite hotels or events at the various destinations.

Back Office Management: Motivate and work with colleague to get the desired

results from the team. Making hotel booking, transport arrangement,

Handling groups, and meetings with the Corporate to ensure more sales, Data

management.

Strongly believe in my people skills. Whatever success I have seen I

attribute most of it to my team.

Customer life cycle management - Overall life cycle management of a

customer since acquisition till customer satisfaction

Work Done: Marketing Analytics, Usage enhancement, Team Handling, sales

calls meetings and presentations, Data processing, Documenting, Hotel

Booking, Costing, Rate Quoting, Meetings, group Handling, Office

Management, CRM.

Career Highlights

From Dec'11 to Aug'13 MATRIX CELLULAR INTERNATIONAL PVT. LTD Sr.

BDE

2

Strategic Planning- Involved in conceptualizing, planning, implementing and

monitoring of winning business strategies to drive growth in business

volumes.

Devise effective sales system of coverage, systems and reports to give

optimum results.

Evaluate performance and monitor distributor sales & marketing activities

through target setting & reviewing measures.

Proactively conduct Marketing Analysis by keeping abreast of market trends

and competitors moves to achieve market share metrics.

Coordinating with Area Managers and Store Managers for proper execution of

Sales Plans, for their Respective Areas/Store's and provides them proper

support with Inputs to achieve sales targets.

From Mar '10 to Dec '11 MOTION TRIP PVT LTD Asst. Manager

Planning, developing and implementing sales promotional strategies by

analyzing market trends, Pricing and competitor's activities to

increase Footfall and achieve the Sales Target

Map and analyze business potential, identify new profitable product

promotions.

Formulate & implement promotional plans & events.

Proactively conduct Marketing Analysis by keeping abreast of market trends

and competitors moves to achieve market share metrics.

Booking processing and MICE Handling.

Adding new hotels and get the deal from them.

From Nov'07 to Jan' 10 CHECKING INDIA HOSPITALITY Asst. Manager

Manage Existing accounts and developing new accounts in the market.

Constantly investigate and assess market conditions to develop newer

strategies

Accountable for preparing and ensuring attainment of the budgets as

budgeted, in close coordination with the Regional Sales & Hotels Sales

Team.

Motivate & Drive the team to achieve the given Operational goal

Check Local competitors and their pricing strategies and give feedback to

management

Operations, Hotel booking, land transfer arrangement, feedbacks of clients.

Develop and maintain contact with business generators, meeting and

convention planner's corporate accounts, and other producers closely

allied to Hotel Business

Coordinates sales calls meetings and presentations

. Imparting adequate product training to respective branch managers &

staff and MICE Handling

From Jun'07 to Nov'07. SURV WORLDWIDE (A DIV. OF ONKAR GROUP) Sr. Executive

Check Local competitors and their pricing strategies and give feedback to

management

Operations, Hotel booking, land transfer arrangement, feedbacks of clients.

Maintain contact with business generators, meeting and corporate accounts,

and other producers closely allied to Hotel Business

Coordinates sales calls meetings and presentations

From May'06 to May'07 PARAMOUNT HOLIDAYS PVT. LTD Back Office

Executive

. Troubleshooting for various issues faced by the clients.

. Responsible for smooth operations of the entire Reservations &

Revenue Operations for tour operated in India.

. Assess and identify customer needs, effectively handle objections,

close sales.

. Follow up and coverage of all sales activity.

. Processing of Cheque deposited by customers with Accounts and

Booking reconfirm.

Academic Credentials

6 Post Graduation Diploma in Travel and Tourism Management from Indian

Institute of Travel and Tourism Management in 2006

o Graduation in Geography (Hons) From Banaras Hindu University in

2005

o 12th from CBSE in 2002 (Holy Cross School, Bokaro )

o 10th from CBSE in 2000 (Kendraya Vidyalaya No. 3, Bokaro )

Extra Credentials

Basic Air Fare and Ticketing Course from Air India Staff College,

Mumbai.

> Basic Mountaineering Course from WHMI, Manali.

> Basic and Advance Mountaineering Course from BHU, Varanasi.

> Parasailing Certification Course from NAF, Western UP Branch

IT Skills

Proficient in MS Word, MS Excel, MS Power Point

Personal Details

Current Address : 511 Rabindra Sarani, Kolkata-5. India

Date of Birth : 10th Dec, 1984

Marital Status : Single

DATE :

PLACE :

(Falguni Chatterjee)

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