Project Manager
Resume:
Cell: 613-***-**** Email: ***********@*****.***
Home: 613-***-**** http://ca.linkedin.com/in/stephenwilliamsottawa
Steve Williams P. Eng., PMP
Profile
Competent, energetic Vice President - Network Management and Business Development, Director of
Software Engineering, Project Executive, Project Director, Project Manager, Software Manager,
Chief System Integrator and Software Designer with 20 years experience in successfully building and
retaining energetic, dynamic teams, creating cutting edge technology, facilitating innovation and
managing budgets exceeding $20M on time and on budget, while simultaneously improving quality and
reducing costs on products and projects from initial concept to end-of-life
Professional Experience
Project #14
Regulus Solutions Inc.
Jun 2014 – Present
Vice President - Network Management and Business Development / Acting Director of IT
• Established marketing requirements to meet all business, functional and non-functional requirements for
the NOC EMS, the network operations center centralized element management system
• Architected software solution to satisfy requirements from a diverse set of worldwide customers
• Ran all aspects of the network management division, from initial staffing plans and budgets to
technological oversight
• Responsible for the software development as well as monetization of the programs
• Authored process documents as part of the start-up environment without the benefit of organizational
process assets
• Developed and analyzed business opportunities for our custom SAAS solution
• Evaluated services and initiated contracts with vendors and suppliers
• Served as liaison between nontechnical business executives and engineering, communicating technical
information and plans
• Implemented hardware and server strategies to ensure minimum costs and maximum value
• Installed and maintained VMware virtual server farm, including Windows Server and Linux CentOS
server images, MS SQL server, Omnify, and others
Cell: 613-***-**** Email: ***********@*****.***
Home: 613-***-**** http://ca.linkedin.com/in/stephenwilliamsottawa
• Evaluated and managed firewall devices from Palo Alto and Fortinet
Environment: MS Office 2013, MS Word, MS Project, MS Excel, MS Visio, MS PowerPoint, CentOS
6.5, Windows Server 2012, VMware ESXi, VMware vSphere, Java, MS SQL server, Omnify, other
proprietary technologies
Project #13
Ciena Corporation
Apr 2010 – May 2014
Director of Software Engineering - OneControl Unified Network Management System
• Successfully lead large multidisciplinary teams (70 full-time in North America and 60 contractors in India,
with additional oversight of additional full-time teams in the Ciena-India office)
• Successfully managed team members in Ottawa, Toronto, Atlanta, Baltimore, Delhi and Chennai
• Executive team collaborator supplying technical insights
• Fostered tight-knit culture despite globally dispersed teams, while retaining 99% of technical talent
• Delivered multiple concurrent releases of the OneControl Unified Network Management System product
The team’s primary deliverables spanned a wide variety of software disciplines:
Mediation to network elements, including TL-1, CORBA, SNMP, XML interfaces to a wide array
o
of disparate network element device types
Database persistence, including MySQL and Oracle databases
o
Security, including RADIUS and encryption meeting US, Canadian and other governmental
o
standards
Internal and customer facing, external APIs
o
Product installation on Solaris, Linux and Windows, using a variety of InstallAnywhere projects,
o
Solaris and Linux standard packaging
Release engineering, including product load build, continuous compilation, virus scanning,
o
Protex/BlackDuck scanning for OpenSource software usage
Production and designer environments, supporting Solaris, Linux and Windows
o
Automation testing, using Python and Java
o
Cell: 613-***-**** Email: ***********@*****.***
Home: 613-***-**** http://ca.linkedin.com/in/stephenwilliamsottawa
Large system test, enabling verification testing of very large networks through the use of targeted
o
simulation systems on a large maintained network of high performance servers. Simulation was
mostly developed internally, and also utilized SNMP simulation software from MG-SOFT
• Successfully ran project teams using multiple development methodologies, including Agile and waterfall,
and integrated their deliverables into a combined project schedule
• Maintained and met quarterly and annual budgets (~$20M) while reducing substantial internal backlog of
issues by 60% over 2 years
• Increased feature pass rates from 50% to 99% in one year
• Project Executive for multiple product releases, providing project ownership and guidance
• Reduced development time via project scheduling that leveraged proven estimation methods and
facilitated all aspects of project delivery
• Tracked projects, identified issues and risk, mitigated risks, produced organizational process asset updates
and closed projects including post project reviews
• Set and managed project scope, priorities, deadlines and deliverable schedules judiciously across the teams
• Identified and evaluated critical success parameters, factors, environmental and performance concerns
• Articulated concepts, plans and status to both technical and non-technical audiences
• Continuously evolved and simplified product architecture and collapsed legacy components
• Met with key customers to solicit input and feedback on the operation of current products and future
desired directions
• Customer satisfaction increased through regular visits and internal roadmap reviews
• Met with key suppliers, both existing and potential, to evaluate key technologies that could be leveraged as
appropriate to the project environment
• Collaborated with product managers and product verification leads to ensure the product releases being
defined not only met the market needs, but were testable and would truly reduce costs for the company
• Served as liaison between nontechnical business executives and engineering, communicating technical
information and plans
• Built positive relationships across the company internally, and externally with key customers and suppliers
• Created a positive environment where team members are empowered and constantly working to improve
the product from within
• Responsible for third-party contracts and procurement of hardware and software elements
• Maintained clear objectives for all individuals and consistent information flow at all times
Held weekly one-on-one sessions with all direct reports to ensure personal and team goals were
o
aligned with company goals and vision
o Held regular skip-level meetings and biannual all-hands meetings and to gather direct employee
feedback and ensure vision alignment of all teams
o Provided coaching, mentoring and support to foster individual and team growth
• Ensured that the organizational structure, processes and programs were aligned and appropriate to meet
established objectives, and that all teams are properly staffed to meet immediate and long-term needs
• Encouraged employee feedback and took action on suggestions as appropriate
Cell: 613-***-**** Email: ***********@*****.***
Home: 613-***-**** http://ca.linkedin.com/in/stephenwilliamsottawa
Spearheaded the implementation of one such suggestion which reduced load build time from 10
o
hours to 2 hours, greatly improving designer efficiency
• Renowned for the high morale achieved in the EMS team. 98% retention over 10 years
• Successfully planned and executed numerous employee satisfaction improvement action plans
• Demonstrated a strong ability to quickly identify and rectify key issues
• Regularly summarized work outputs and key findings to senior leadership
Weekly briefings to management team and Senior Director, and quarterly project summaries
o
presented to Senior Vice President of the global products group
• Managed contractor engagements
Wrote Statements of Work
o
Reviewed and signed contracts
o
Managed contractor work outputs to ensure compliance to SOW and project needs
o
Environment: MS Office 2010, MS Word, MS Project, MS Excel, MS Visio, MS PowerPoint, Java,
ANT, Maven, Java EE, IntelliJ, C++, Python, UNIX shell scripting, InstallAnywhere, Atlassian Product
JIRA, Atlassian Agile JIRA, Atlassian Confluence, waterfall and agile methodologies, Service Oriented
Architectures (SOA), Perforce, Clearcase, Subversion SVN, Orca, Doors, Adobe AIR, Adobe Flash,
Adobe Flex, TeamCity, Protex/BlackDuck, MySQL, Oracle-Enterprise, Oracle-Standard, Linux, Solaris,
CentOS, OracleLinux, WebLogic, WebNMS
Project #12
Ciena Corporation
Dec 2013 – May 2014
Director of Technical Development - OneControl Unified Management System– Next Generation
Products
Director, Director, Director, Director, Engineer, Engineer, Engineering, Engineering, Project Manager,
Project
Project Goal - define a next generation platform to reduce costs of development, while simultaneously
improving the product offering to the customers. This new project must be taken through project conception to
engagement with staff. These duties must be performed simultaneous with the duties demanded of the
execution of the current generation product as described above
• Defined the next generation network management control system starting with project conception
• Lead a focused team of highly specialized software architects, system engineers, and senior software
Cell: 613-***-**** Email: ***********@*****.***
Home: 613-***-**** http://ca.linkedin.com/in/stephenwilliamsottawa
developers to define a next generation product
o Team doubled from 6 to 12 in 3 months
• Facilitated one week intensive project kickoff session to ensure all key team members were aligned to the
project goals, those being to create a world class product offering, using the best tools and resources
available worldwide, using a minimum of staff.
• Identified and evaluated critical success parameters, factors, environmental and performance concerns
• Articulated concepts, plans and status to both technical and non-technical audiences
• Met with key customers to solicit input and feedback on the operation of current products and future
desired directions
• Met with key suppliers, both existing and potential, to evaluate key technologies that could be leveraged as
appropriate to the project environment
• Collaborated with product managers and product verification leads to ensure the product being defined not
only met the market needs, but was testable and would truly reduce costs for the company
• Evaluated and documented the current product architecture, including the identification of areas requiring
remediation, and the identification of areas of the product that can be reused to contain costs
• Built positive relationships across the company internally, and externally with key customers and suppliers
• Created a positive environment where team members are empowered and constantly working to improve
the product from within
• Maintained clear objectives and consistent information flow at all times
• Encouraged employee feedback and took action on suggestions as appropriate
• Demonstrated a strong ability to quickly identify and rectify key issues
• Regularly summarized work outputs and key findings to senior leadership
Weekly briefings to management team and Senior Director, and quarterly project summaries
o
presented to Senior Vice President of the global products group.
• Set and managed project scope, priorities, deadlines and deliverable schedules judiciously across the teams
• Developed project staffing profile and worked with peer Directors across multiple development sites to
secure staff and arrange for project onboarding
Identified a requirement for only 20% of existing staff to begin work on the new project, enabling
o
substantial development cost savings to the corporation.
• Performed other duties as assigned
Environment: MS Word, MS Project, MS Excel, MS Visio, Java, Java EE, IntelliJ, Atlassian Product
JIRA, Atlassian Agile JIRA, Atlassian Confluence, agile methodologies, Perforce, MySQL, Oracle,
Linux, Solaris, WebLogic, WebNMS, Sencha HTML5 framework
Cell: 613-***-**** Email: ***********@*****.***
Home: 613-***-**** http://ca.linkedin.com/in/stephenwilliamsottawa
Project #11
Ciena Corporation
Apr 2013 – Jun 2013
Project Executive - Hitachi-Ciena Joint Venture
• Developed project schedules, and facilitated all aspects of project delivery, including project tracking,
issue identification, risk management and mitigation, documentation and project closure including post
project reviews
• Defined the Element Management system interfaces
• Supervised a multidisciplinary team providing Java implementation, interface definition and testing
• Successfully ran weekly project meetings to ensure all team members were aligned to the project goals,
and meeting the project deliverables
• Built positive relationships with the international team from Japan
• Designed and help implement access for remote development to labs in Japan and Canada, allowing for
high security network access ensuring the protection of both companies, while still allowing for the joint
development of the key technologies
• Collaborated with product managers and product verification leads to ensure the product releases being
defined not only met the market needs, but were testable and would reduce costs for the company
• Built positive relationships across the company internally, and externally with key customers and suppliers
• Created a positive environment where team members are empowered and constantly working to improve
the product from within
• Set and managed project scope, priorities, deadlines and deliverable schedules judiciously across the teams
• Facilitated discussions and consensus among various project stakeholders
• Articulated concepts, plans and status to both technical and non-technical audiences
• Maintained clear objectives for all individuals and consistent information flow at all times
o Held weekly one-on-one sessions with all direct reports to ensure personal and team goals were
aligned with company goals and vision
o Held regular skip-level meetings and biannual all-hands meetings and to gather direct employee
feedback and ensure vision alignment of all teams
o Provided coaching, mentoring and support to foster individual and team growth
Cell: 613-***-**** Email: ***********@*****.***
Home: 613-***-**** http://ca.linkedin.com/in/stephenwilliamsottawa
Environment: MS Word, MS Project, MS Excel, MS Visio, Java, Java EE, Atlassian Product JIRA,
Atlassian Agile JIRA, Atlassian Confluence, agile methodologies, Perforce, MySQL, Oracle, Linux,
Solaris, WebLogic
Project #10
Ciena Corporation
Apr 2013 – Aug 2012
Project Executive / Project Director - OneControl Unified Management System, Release 2.1
• Successful delivered release 2.1 of the OneControl product line through hands-on ownership
o This release increased EMS software bookings by over 50% in FY’2012.
• Delivered key features such as Layer 1 SONET/SDH control plane routing, and substantial architectural
enhancements to the product
• Improved quality by reducing Sonar code violations by over 30% despite 34% increase in Java code base
size
• Executive team collaborator supplying technical insights
• Fostered tight-knit culture despite globally dispersed teams, while retaining 99% of technical talent
• Developed project schedules, and facilitated all aspects of project delivery, including project tracking,
issue identification, risk management and mitigation, documentation and project closure including post
project reviews
• Supervised the project manager for the release as an additional resource to the team
• Articulated concepts, plans and status to both technical and non-technical audiences
• Facilitated discussions and consensus among various project stakeholders
• Designed and implemented the Feature Team Model for software development
• Taught all identified feature leads, and feature team members the new roles and responsibilities.
Encouraged its use through hands-on work, often requiring on-site travel to our India, Atlanta and
Maryland offices
• Successfully ran weekly project meetings to ensure all team members were aligned to the project goals,
and meeting the project deliverables
o Reported project progress through various plans, charts, tables and diagrams
• Facilitated the development of multiple features, ensuring all feature leads were on track and receiving the
support they needed
o Utilized and encouraged the use of the road-block-remover attitude across the team
• Collaborated with product managers and product verification leads to ensure the product releases being
defined not only met the market needs, but were testable and would truly reduce costs for the company
• Built positive relationships across the company internally, and externally with key customers and suppliers
• Created a positive environment where team members are empowered and constantly working to improve
the product from within
Cell: 613-***-**** Email: ***********@*****.***
Home: 613-***-**** http://ca.linkedin.com/in/stephenwilliamsottawa
• Maintained clear objectives for all individuals and consistent information flow at all times
o Held weekly one-on-one sessions with all direct reports to ensure personal and team goals were
aligned with company goals and vision
o Held regular skip-level meetings and biannual all-hands meetings and to gather direct employee
feedback and ensure vision alignment of all teams
o Provided coaching, mentoring and support to foster individual and team growth
Environment: MS Word, MS Project, MS Excel, MS Visio, MS PowerPoint, Java, ANT, Maven, Java
EE, C++, Python, UNIX shell scripting, InstallAnywhere, Atlassian Product JIRA, Atlassian Agile JIRA,
Atlassian Confluence, waterfall and agile methodologies, Service Oriented Architectures (SOA),
Perforce, Clearcase, Subversion SVN, Orca, Doors, Adobe AIR, Adobe Flash, Adobe Flex, TeamCity,
Protex/BlackDuck, MySQL, Oracle-Enterprise, Oracle-Standard, Linux, Solaris, CentOS, OracleLinux,
WebLogic, WebNMS
Project #9
Ciena Corporation
Apr 2010 – Jul 2011
Project Executive / Project Director - OneControl Unified Management System, Release 1
• Successful delivered release 1.0 of the OneControl Unified Management System, providing a brand new,
industry leading network management offering which enabled end-to-end service management for all of
Ciena’s diverse network elements, including the newly acquired Nortel MEN products
• Facilitated architectural and product requirements capture
• Integrated team of diverse cultures to ensure project execution goals and timelines were met
• Executive team collaborator supplying technical insights
• Fostered tight-knit culture despite globally dispersed teams, while retaining 99% of technical talent
• Developed project schedules, and facilitated all aspects of project delivery, including project tracking,
issue identification, risk management and mitigation, documentation and project closure including post
project reviews
• Facilitated discussions and consensus among various project stakeholders
• Initiated, planned, executed, monitored, controlled and closed the project
• Supervised the project manager for the release as an additional resource to the team
• Articulated concepts, plans and status to both technical and non-technical audiences
• Facilitated the development of multiple features, ensuring all feature leads were on track and receiving the
support they needed
o Utilized and encouraged the use of the road-block-remover attitude across the team
Cell: 613-***-**** Email: ***********@*****.***
Home: 613-***-**** http://ca.linkedin.com/in/stephenwilliamsottawa
• Successfully ran weekly project meetings to ensure all team members were aligned to the project goals,
and meeting the project deliverables
• Collaborated with product managers and product verification leads to ensure the product releases being
defined not only met the market needs, but were testable and correct
• Built positive relationships across the company internally, and externally with key customers and suppliers
• Created a positive environment where team members are empowered and constantly working to improve
the product from within
• Maintained clear objectives for all individuals and consistent information flow at all times
o Held weekly one-on-one sessions with all direct reports to ensure personal and team goals were
aligned with company goals and vision
o Held regular skip-level meetings and biannual all-hands meetings and to gather direct employee
feedback and ensure vision alignment of all teams
o Provided coaching, mentoring and support to foster individual and team growth
Environment: MS Word, MS Project, MS Excel, MS Visio, MS PowerPoint, Java, ANT, Maven, Java
EE, C++, Python, UNIX shell scripting, InstallAnywhere, Atlassian Product JIRA, Atlassian Agile JIRA,
Atlassian Confluence, waterfall and agile methodologies, Service Oriented Architectures (SOA),
Perforce, Clearcase, Subversion SVN, Orca, Doors, Adobe AIR, Adobe Flash, Adobe Flex, TeamCity,
Protex/BlackDuck, MySQL, Oracle-Enterprise, Oracle-Standard, Linux, Solaris, CentOS, OracleLinux,
WebLogic, WebNMS
Project #8
Ciena Corporation
Jul 2008 – Mar 2010
Director of Software Engineering - ON-Center Network and Services Management
• Successfully lead multidisciplinary teams (35 full-time in North America, occasional contractors, with
additional oversight of additional full-time teams in the Ciena-India office)
• Delivered multiple concurrent releases of the ON-Center Network and Services Management System
product. The team’s primary deliverables span a wide variety of software disciplines:
Mediation to network elements, including TL-1, CORBA, CMIP, SNMP interfaces to a wide array
o
of disparate network element device types
Database persistence, including Oracle and Versant databases
o
Security, including RADIUS and encryption meeting US, Canadian and other governmental
o
standards
Cell: 613-***-**** Email: ***********@*****.***
Home: 613-***-**** http://ca.linkedin.com/in/stephenwilliamsottawa
Product installation on Solaris, Linux and Windows, using a variety of InstallShield and
o
InstallAnywhere projects, Solaris and Linux standard packaging
Release engineering, including product load build, continuous compilation, virus scanning
o
Production and designer environments, supporting Solaris, Linux and Windows
o
Automation testing, using Python and Java
o
• Developed project schedules, and facilitated all aspects of project delivery, including project tracking,
issue identification, risk management and mitigation, documentation and project closure including post
project reviews
• Executive team collaborator supplying technical insights
• Fostered tight-knit culture despite globally dispersed teams, while retaining 99% of technical talent
• Maintained and met quarterly and annual budgets (~$5 M)
• Identified and evaluated critical success parameters, factors, environmental and performance concerns
• Articulated concepts, plans and status to both technical and non-technical audiences
• Met with key customers to solicit input and feedback on the operation of current products and future
desired directions
• Met with key suppliers, both existing and potential, to evaluate key technologies that could be leveraged as
appropriate to the project environment
• Collaborated with product managers and product verification leads to ensure the product being defined not
only met the market needs, but was testable and would truly reduce costs for the company
• Evaluated and documented the current product architecture, including the identification of areas requiring
remediation, and the identification of areas of the product that can be reused to contain costs
• Built positive relationships across the company internally, and externally with key customers and suppliers
• Created a positive environment where team members are empowered and constantly working to improve
the product from within
• Maintained clear objectives and consistent information flow at all times
• Encouraged employee feedback and took action on suggestions as appropriate
• Demonstrated a strong ability to quickly identify and rectify key issues
• Regularly summarized work outputs and key findings to senior leadership
o Weekly briefings to management team and Senior Director and Vice President
Environment: MS Word, MS Project, MS Excel, MS Visio, MS PowerPoint, Java, ANT, Java EE, J2EE,
Java Swing, IntelliJ, C++, Python, UNIX shell scripting, InstallShield, InstallAnywhere, ClearDDTS bug
tracking, waterfall and agile methodologies, Perforce, Subversion SVN, GIT, Orca, Doors, TeamCity,
Versant DB, Oracle, Linux, Solaris, CentOS, WebLogic
Project #7
Ciena Corporation
Cell: 613-***-**** Email: ***********@*****.***
Home: 613-***-**** http://ca.linkedin.com/in/stephenwilliamsottawa
Dec 2001 – Jul 2008
Senior Manager of Engineering - CatenaView Element Management System Development
• Successfully lead multidisciplinary teams (25 full-time in North America and occasional contractors, plus
development site in China)
• Delivered multiple concurrent releases of the CatenaView Element Management System product. The
team’s primary deliverables span a wide variety of software disciplines:
Mediation to network elements, including TL-1, CORBA, SNMP interfaces to a wide array of
o
disparate network element device types
Northbound interfaces including TL-1 and CORBA
o
Database persistence, including Objectivity (Object oriented database) and PostgreSQL (SQL)
o
databases
Product installation on Solaris and Windows, using a variety of InstallShield and InstallAnywhere
o
projects, and Solaris standard packaging
Release engineering, including product load build, continuous compilation, virus scanning
o
Production and designer environments, supporting Solaris and Windows
o
Automation testing, using Python and Java
o
Averaged one major release per year; one patch per month
o
• Developed project schedules, and facilitated all aspects of project delivery, including project tracking,
issue identification, risk management and mitigation, documentation and project closure including post
project reviews
• Executive team collaborator supplying technical insights
• Maintained and met quarterly and annual budgets (~$4 M)
• Identified and evaluated critical success parameters, factors, environmental and performance concerns
• Evolved team structure to create expert troubleshooting capabilities, increasing customer satisfaction
• Championed continuous improvement to our processes, especially for software development
• Articulated concepts, plans and status to both technical and non-technical audiences
• Co-authored the EMS team lifecycle process with the EMS team leads
• Introduced Agile development and new tool chains (Atlassian, GIT, etc.)
• Ensured high quality through mandatory designer unit test development and execution, continuous
compilation and extensive test script automation
• Managed local and remote resources (Ottawa and China)
• Facilitated the introduction of a development location in China. Worked with Chinese management to
organically grow the team including logistics and staff hiring
• Invited to speak at an international database conference (Objectivity Worldview 2005)
Cell: 613-***-**** Email: ***********@*****.***
Home: 613-***-**** http://ca.linkedin.com/in/stephenwilliamsottawa
• Led the team through four staff reductions, including candidate selection, message delivery and continued
team leadership and change management Met with key customers to solicit input and feedback on the
operation of current products and future desired directions
• Met with key suppliers, both existing and potential, to evaluate key technologies that could be leveraged as
appropriate to the project environment
• Built positive relationships across the company internally, and externally with key customers and suppliers
• Created a positive environment where team members are empowered and constantly working to improve
the product from within
• Maintained clear objectives and consistent information flow at all times
• Encouraged employee feedback and took action on suggestions as appropriate
• Demonstrated a strong ability to quickly identify and rectify key issues
• Regularly summarized work outputs and key findings to senior leadership
o Weekly briefings to management team and Senior Director and Vice President
Environment: MS Word, MS Project, MS Excel, MS Visio, MS PowerPoint, Java, J2EE, Java Swing, C+
+, Python, UNIX shell scripting, InstallShield, InstallAnywhere, TRACKWeb bug tracking, waterfall and
agile methodologies, Subversion SVN, GIT, TeamCity, Objectivity DB, PostgreSQL DB, Solaris
Project #6
Catena Networks
Dec 1999 – Dec 2001
Manager of Software Development - CNX-5 embedded line card software development
• Managed a 5 person software team responsible for base components on the control card complex of the
Catena CNX-5 system product
• Co-developed many processes through the early startup phase of Catena, including processes for software
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