Customer Service Assistant

Frenzel Torres

**** ********* **** *** *** • North Bergen, NJ USA • 201 -966-5947

***********@**.***

PERSONAL PROFILE

I have over three years of teaching experience in the Early Childhood Education field with a vast knowledge of NJ

State Curriculum standards. I am proficient in cultivating age appropriate lesson plans and activities and love

working with children of all ages and culturally diverse backgrounds to achieve the highest educational standards.

Along with hands-on classroom experience, I have also worked within the administration department and have

knowledge of tuition, billing, immunization records, and high volume clerical duties. I am CPR, First Aid, and EPI

Pen certified and will be able to provide letters of recommendation upon your request.

ACADEMIC BACKGROUND

Western Governors University, Salt Lake City, UT, September 2012 to Present

Interdisciplinary Studies (K-8), Minor in Educational Psychology

• Major/Concentration in K-8 Interdisciplinary Studies

• Maintains 3.75 GPA in all classes

• Active member of the Alpha Epsilon Sigma Chapter of Kappa Delta Pi (International Education

Honors Society)

School of Visual Arts, New York, NY, September 2006 to June 2010

BA, Fine Arts & Cinema, Minor in Humanities & Sciences

• Assisted in special program called Art for Kids (K-9), in an effort to bridge cultural gaps and to

also meet the diverse needs of the larger community within which the college resided.

• Participated in Creative Educators Workshop which introduced prospective educators to cutting

edge art and design trends and visual communications.

ACADEMIC/RESEARCH INTERESTS

• Educational Psychology

• Early Childhood Development/Research

• Elementary education

• Knowledge of Creative Curriculum Standards

• Familiar with Highscopes Curriculum Standards

ADMINISTRATIVE EXPERIENCE

Administrative Office Assistant June 2011 – Present

Prime Time Early Learning Center – Edgewater, NJ

•Billing and Tuition disbursements

•Training and Staffing new hire personnel

•Processing Employee Verification Forms/ Form I-9 USCIS

•Corporate office correspondences

•Monitored employee's full time and part time labor hours

•Collaborated with the Center Director and the Assistant Director to maintain NJ state licensing standards.

•Worked closely with Human Resources department on a daily basis

•Secretarial, clerical and organizational skills utilized in all aspects of daily workload.

•Fluent in ProCare management POS systems

•Managing high volume clientele

•Provided consistent professional customer service

•CPR & First Aid Certifications

PROFESSIONAL EXPERIENCE

Prime Time Early Learning Center, Edgewater, NJ, September 2012 to Present

Head Pre-K Teacher (current position)

• Organized age appropriate activities with students in both large and small focus group settings

• Facilitated gross motor exercises and team building projects to promote social and emotional

development

• Worked one-on-one with students to strengthen cognitive awareness skills

• Developed customized pre-assessments to ensure fair quality learning in the Pre -K program

• Implemented Handwriting without Tears method for early childhood writing and literacy

education

• Incorporated various styles of Dolch Sight Word activities on a daily basis to help foster a

literacy rich environment in the classroom

• Maintained strong lines of communication between school and families to foster cohesive and

consistent learning routines

• Coordinated knowledge-building and scaffolding lesson plans in relation to students learning

styles and required curriculum

• First Aid/CPR Certified

• Worked closely with Educational Directors in formulating custom programs for children with

special needs

• Created various educationally driven activities in classroom centers that promoted sensory

motor skills, 1:1 correspondence, early literacy advocacy, STEM, dramatic play, and social

independence

• Organized Pre-k graduation ceremonies

• Worked closely with staff and upper education directors with extracurricular activities

Prime Time Early Learning Center, Edgewater, NJ, June 2010 to Present

Assistant Teacher (starting position)

• First Aid/CPR Certified

• Assisted head teacher in all classroom management responsibilities while fostering a safe

learning environment

• Monitored all organized play in classroom setting

• Worked one-on-one with children in small focus group settings to observe and record

developmental process essential to his/hers progress in the program

• Evaluated students in small focus group settings for educational improvement

• Integrated and strengthened student relationships with language barriers

• Supported head teacher in Pre-K graduation ceremony

• Represented school and classroom during all parent teacher conferences

Contact this candidate