Customer Service Representative

David Charles Townsend

**** ********* ****** **** *****, Georgia 30344 . ***-***-****.***********@*****.***

CAREER PROFILE & OBJECTIVE

I always strive to enhance any endeavor that is presented to me. My

numerous skills allow me to become proficient in any position I undertake.

My strengths are enhanced in the health areas such as customer service,

technology, and administrative skills in the medical field.

SKILLS

. Microsoft Office (PowerPoint, Excel and Word)

. Detailed and goal oriented in multitasked performances

. Extremely productive in a high volume, high stress environment

. 50WPM

. Competent in speech deliverance

EDUCATION

Ultimate Medical Academy - Tampa, FL Graduation Date - 8/24/2014

Diploma Medical Billing & Coding Diploma - (GPA: 3.53)

. Dean's List Recipient in March 2014

Saint Leo University - Saint Leo, FL Graduation Date - 11/2006

Bachelors of Arts in Sociology (GPA 3.34)

. Acquired research and communication skills.

Benjamin E. Mays High School - Atlanta, GA Graduation Date - 6/1993

. First Place in Science Fair for two years.

. Academic involvement in science courses which include Chemistry, Biology, and

Human Biology.

MEDICAL WORK HISTORY

Home Health Care - East Point, GA 7/2009 - 11/2011

Health Assistant

. Provided assistance for elderly visits to doctor offices across metro

Atlanta

. Logged information for glucose readings, blood pressure and

temperature for senior wellness screenings in neighborhood fair

. Assisted with exercise program at a neighborhood church

. CPR Certified 2011-Present

Piedmont Hospital - Atlanta, Georgia 6/2000 - 5/2002

Materials Management

. Provided items for delivery through preparation and daily inventory on

a database.

. Answered phones and processed immediate orders for materials from

health vendors

. Responsibility involving shipping/receiving of specific goods from

other hospitals to management.

. Provided status of hospital material inventory to management.

WORK HISTORY

Atlanta REO Brokers - East Point, Georgia 12/2011 - Present

Compliance Manager

. Prepared tax returns and data entry for real estate purposes.

. Answered phones and set appointments for tax returns and scheduling

property viewings.

Archive America - Atlanta, Georgia 5/2014 - Present

Warehouse/Operations Associate

. Prepared documents for delivery to metro Atlanta customers

. Operated fork lifts for pallets for pick up and destruction of boxed

documents

. Faxed invoices, answered phones to for potential clients

Above All Professionals/At&t Wireless - Stockbridge, Georgia 5/2012-7/2012

At&t Customer Service Representative

. Answered phone calls from At&t customers across the world.

. Entered data to address customer's needs for bill explanation and

account changes.

. Acknowledged as a top performer out of all call center representatives

in 2014.

Clayton County Board of Education - Jonesboro, Georgia 1/2008 - 6/2009

Teacher

. Develop, validate and enhance curriculum.

. Introduce hands-on tools such as technology, computer usage, and

graphic organizers to improve classroom instruction.

. Integrate curriculum by providing opportunity for students to build

strengths.

References

Available upon request

Contact this candidate