Customer Service Pvt Ltd

Prince V Thomas

Mob : 085********

Email : ********@*****.***

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OBJECTIVE

Obtain a position in a well known company where I can maximize

my management and administration skills by doing my best towards the growth

of the company. My previous experience will help me to strive for the same.

EDUCATIONAL QUALIFICATION

Bachelor of Business Administration 2012

CAREER SNAPSHOT

1. HR-AR Consultant Currently Working

Houseoftours.com, Cochin, India

2. Senior Consultant- Service Delivery Operations

Nov 2011 - Aug 2013

Sutherland Global Services, Cochin, India

3. Customer Care Associate

Jun 2010 - Feb 2011

Aditya Birla Minacs, Bangalore, India

4. Production Coordinator

Mar 2009 - Mar 2010

Cbay Systems Pvt Ltd, Bangalore, India

5. Executive- Quality Assurance

Sep 2007 - Mar 2009

DTS Info Systems Pvt Ltd, Bangalore, India

WORK EXPERIENCE

HR-AR Consultant Currently Working

Houseoftours.com, Cochin, India

Job Responsibilities:

. HR Duties: Recruitment, Attendance & Leave management, Employee

Welfare etc

. Accounts receivable from the Premium Corporate clients in UAE

. Communicating with corporate clients and getting the amount released

which is in due

. Interacting with clients and addressing their concerns with regards to

the service we provide

Senior Consultant- Service Delivery Operations

Nov 2011 - Aug 2013

Sutherland Global Services, Cochin, India

Job Responsibilities:

. Customer Satisfaction: Customer service for the customers round the

globe

. Handling customer queries and maintaining proper documentation of the

same

. Helping the customers with their technical queries and troubleshooting

the issues accordingly

Customer Care Associate

Jun 2010 - Feb 2011

Aditya Birla Minacs, Bangalore, India

Job Responsibilities:

. Customer Satisfaction

. Handling customer queries in terms of new offers and maintaining proper

documentation

. Billing queries

. Up selling the new products by explaining the details

. Giving extension to the due date if required

Production Coordinator

Mar 2009 - Mar 2010

Cbay Systems Pvt Ltd, Bangalore, India

Job Responsibilities:

. Assist in the daily operation of the department interms of

Administration and HR

. Assist the Team Manager in overseeing and ensuring events and

functions are organized and carried out accordingly.

. Screening and conducting tests for new entrants

. Preparing Monthly Attendance sheet, Overtime reports of staff for the

accounts department for the payment of their overtime with salary

. Generating Monthly Attendance report, entering the same into Excel

Spread sheet for calculation and coordinating the same to the HR

department

. Organizing transport for staff whenever necessary

. Scanning documents of confidential nature into different formats

. Other Administrative works as and when required

Executive- Quality Assurance

Sep 2007 - Mar 2009

DTS Info Systems Pvt Ltd, Bangalore, India

Job Responsibilities:

. Assisting the HOD to get the reports generated on performance basis

. Generating internal quality and performance reports and send them to

clients

. Screening and conducting tests for new entrants

. Other Administrative works as and when required

COMPUTER PROFICIENCY

. Working knowledge in Windows XP, Vista, Windows 7 & 8

. MS word, Excel, PowerPoint

. Internet Explorer, Outlook Express, Fire Fox, Chrome etc

PERSONAL DETAILS

Date of Birth : 12th January 1988

Gender : Male

Marital Status : Single

Languages Known : English, Malayalam, Tamil, Kannada, Hindi

DECLARATION

I hereby declare that all the above information's given by me are

true to the best of my knowledge. In case if I am selected I will assure

you that I will fulfill the expectation of your Institution.

Date: Prince V T

Place:

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