Quality Assurance

VICTORIA ISABEL C. VISITACION

Block *, Lot *, Phase III, Atlanta St. Mobile: 63-927-*******

Town and Country – Southville Email: ********.**********@*****.***

Binan, Laguna, Philippines, 4024 LinkedIn: Victoria Isabel Visitacion-Philippines

A dynamic, accomplished Senior Manager with more than 25 years of solid experience in Quality,

Environment, Safety and Health (QESH), and Food Safety management systems. A certified Lead Auditor

in integrated QESH and Food Safety Systems, Good Agricultural Practices, Animal Welfare, and Social

Workplace Accountability Programs. Possess a broad knowledge in government regulations pertaining to

food, environment and safety of workers, and to internationally recognized Quality and Food Safety

Standards. Aggressively led a number of continual improvement programs. An effective speaker in

Quality and Food Safety forums, conventions and conferences. A conscientious leader in people

development and managing Quality and Food Safety experts, Restaurant Managers and Laboratory

Analysts.

Professional Experience:

Senior Consultant November 2013- Present

Quality Plus Management Consultancy, Inc.

Quezon City, Philippines

Key Accomplishments

Led local and international companies gain the seal of quality – ISO 9001, HACCP, and GMP

certification, ISO14001 and OHSAS 18001 by conducting current system appraisal, initial environmental

review, hazard identification, to system design, development and deployment up to system

implementation, audit and review prior to certification.

Provided Training Led consultancy that includes Understanding ISO 9001 Requirements,

Understanding FSSC22000 Food Safety Management System Requirements, ISO14001 Requirements

and OHSAS 18001 Requirements, Designing, Documenting and Implementing an Integrated

Management System, Internal Auditing (IA), Effective Document Control, Effective Records

Management, Managing Suppliers Quality, Measuring Customer Satisfaction, Root Cause Analysis

(RCA).

National Quality Compliance Senior Manager July, 2012 – August, 2013

Supply Chain Management

The Coca-Cola Bottlers Philippines

Sta. Rosa, Laguna

Key Accomplishments

Developed, tested, implemented, maintained and further improved the auditing concepts,

methodologies and tools used for assessing the level of compliance to KORE Quality and Food

Safety requirements that led to 50% reduction of customer complaints and 75% reduction of non-

conformances in the third party certification audits .

Rigorously conducted audits at plant sites, co-packer manufacturing facilities, laboratories, and

cold drink/distribution and market place operations, including internal/external warehouses

resulting to consistent compliance to critical Quality governance requirements, policies and

standards of The Coca-Cola Company.

Assessed compliance of twenty two (22) Bottling Plants of Coca-Cola Philippines and one Coca-

Cola Plant in Malaysia to internationally recognized management system standards – ISO9001

(Quality Management System), FSSC 22000 (Food Safety Management System) that helped all

plants maintain their ISO9001 and FSSC22000 certification with 50% reduction in non-

conformances versus previous certification audits, as required by the customer or law.

Effectively trained more than 100 Coca-Cola associates from 22 plants in auditing principles and

techniques which led to a more cohesive and effective internal audit program in the respective

plants.

Reviewed audit results and identified the severity of audit findings or the risk associated with the

findings and ensured the appropriate level of action was taken to eliminate non-conformance.

Prepared value added audit reports that are concise and understandable, that allowed operations

to accurately address corrective actions. Tracked or followed up on effective corrective action

plans in order to ensure completion of all items in the specified time frame.

Senior Manager - Quality Assurance March 2002 – July 2012

Golden Arches Development Corp.

(McDonald’s - Philippines)

Designed and implemented programs that provided the restaurants with products that meet the safety and

quality standards of McDonald’s from farm to fork. Facilitated continuous improvement in all Food

Safety and Quality Assurance Programs of McDonald’s. Ensured that restaurants comply with all

applicable regulatory requirements on Food Safety, Environment and Safety and Health. Managed and

ensured that all suppliers adhere to McDonald’s quality and food safety programs and Social

Accountability. Supported the company’s strategies on people development, operational excellence and

enduring profitability.

Key Accomplishments:

Improved company's product quality scores from 6% to 82% Grade A in a span of 3 years,

achieving an outstanding recognition for consistent product quality performance recognized by

company’s Asia Pacific Middle East Africa (APMEA) office.

Developed a performance rating matrix that improved suppliers’ performance from 42% to 90% in a span

of 3 years. Led the suppliers’ certification to International Food Safety system (ISO22000), Quality

system (ISO9000) and Laboratory system (ISOGuide17025).

Played a major role in cost reduction initiatives which generated more than Php200M savings to the

company through innovations, process improvement, and new suppliers’ accreditation. These initiatives

became benchmark practices and have been recognized globally, which garnered the Best Global Team

Award

People & Development

Led the Train the Trainer Program on Gold Standard Quality, Food Safety Class and Behind and Across the

Counter Quality for the Leadership Team, Franchises, Restaurant Managers and Business Partners that led

to an “Excellent” Customer Satisfaction Rating Index for Quality and Cleanliness.

Led the new product Taste of Quality Training for managers and crew that provided consistent and flawless

execution during new product launches.

Introduced the restaurant pre-opening audit program with Construction and Equipment Managers,

Contractors and Suppliers that reduced project construction leadtime from 90 to 60 days, compliance to

food safety and quality expectations at 99.5% from baseline of 80%, thus eliminating issues during

restaurant opening day. This enabled the Restaurant Operations Team to exceed their sales target by 10%

to 50% by focusing on consistent sales building strategy and customer relation activities.

Acted as the Gate Keeper of the Palace (no compromises on Quality and Food Safety) in cross functional

groups that drove double digit increase in business profitability, improve business extensions, and

unmatched new product launches.

Managing Supplier Relationship

Drove supplier selection process and ensured that McDonald’s Food Safety and Quality

requirements were met throughout the supply chain by evaluating suppliers’ plant conditions,

quality control function, records keeping, equipment maintenance, sanitation, HACCP Program,

Stock Recovery Program, Social Accountability and compliance to country’s regulatory

requirements, meeting the McDonald’s Suppliers Quality Management System (SQMS)

Expectations. Ensured third party audits are conducted to assess suppliers’ compliance.

Based on inspections, outrun reports, monitoring and other materials, identified and/or made

recommendations for continuation or change in supplier programs to ensure continued

improvement and approval

Designed, implemented and managed the product assessment process to ensure that all products

are routinely assessed for the physical, chemical, sensory and/or microbiological analyses per

specified parameters and frequencies.

Ensured that all suppliers and distributors had annual third party facility audits, recall programs

and all relevant food safety and product quality programs

Developed, implemented and maintained the product recall program for suppliers and

Distribution Center. Conduced mock recalls on a scheduled basis and ensured contingency plans

for assured supply was in place.

Collaborate actively with the SCM Team in assessing supplier performance based on agreed

Suppliers’ Performance Index.

Established and maintained relationships with health authorities by demonstrating company’s

commitment to good governance. Secured latest information to get abreast with emerging issues,

food safety and health issues

Quality and ESH Head October 1999-June 2002

Monsanto Philippines, Inc.

Canlubang, Calamba, Laguna

Key Accomplishments:

Developed, implemented and coordinated the “Medical Management and Emergency Response

system to Pesticide Exposure” that won the company’s Global Safety Award.

Led the company's certification to ISO 9001, ISO 14001 and BS 8800 in a span of 2 years, the first

among the 4 plants in SEA and Pacific.

Lead the plant in implementing the vendor’s development program to qualify raw materials, packaging

materials and contract labor suppliers and contractors.

Assisted and supported formulation technology and development. Provided formulation chemistry

support for process optimization, continuous improvement and troubleshooting.

QA/Laboratory Analyst February1987- February 1997

Marsman Laboratories, Inc.

Paranaque, Matero Manila

Vigorously performed statistical sampling and physical, chemical and microbiological examinations on raw

materials, bulk and in-process, and finished pharmaceutical, chemical, consumer goods and products and

packaging materials based on internationally acceptable methods of analysis.

Reviewed batch production records to ensure that goods released to market complied with

specifications and local regulations and deliveries of finished goods were on time.

Education and Development:

De LaSalle University

Certificate, Supply Chain Management, 2009

Vocational Diploma / Short Course Certificate in Supply Chain De La Salle-College of St.

Benilde/School of Professional and Continuing Education, Manila, Philippines

Certificate of Achievement - Management Skills - Supply Chain Management

Certificate of Achievement - Purchasing Processes and Contract Management

Silliman University

Bachelor of Science in Chemistry, 1976-1980, 1983-84

Undergraduate Thesis: “Flameless Atomic Absorption Spectrophotometric Determination

of Mercury in Fish and Shellfish along Davao Coastline”

Trainings attended:

ISO9001 Lead Auditor’s Course, Neville Clark Philippines

ISO14001 Awareness and Internal Audit Training, EQS Asia, Singapore

BS 8800, EQS Asia Ltd, Singapore

ServSafe Course, Ecolab Philippines and University of Asia and Pacific

Good Agricultural Practices Audit and Animal Welfare Program, McDonald’s Asia Pacific and

Middle East Quality Assurance (APMEA QA)

Suppliers Quality Management System Expectations, McDonald’s APMEA QA

Bakery Training, EastBalt Bakery, Shanghai, China

Food Safety Course, University of the Philippines –Manila

ISO Guide 17025, Neville Clarke

Methods Validation, PIPAC – Ateneo de Manila University

Incident Management and Crisis Resolution, The Coca-Cola Company

Vision, Mission, Values – McDonald’s Philippines

Teambuilding and Development – McDonald’s Philippines

Situational Leadership – McDonald’s Philippines

Basic Supervisory Course – McDonald’s Philippines

Managing the Boss – McDonald’s Philippines

Marketing Course – McDonald’s Philippines

Presentation Skills – McDonald’s Philippines

Designing Presentation by Powerpoint – McDonald’s Philippines

Process and Project Management – McDonald’s Philippines

Myers Briggs Traits Indicators – McDonald’s Philippines

Computer Literacy: Microsoft Word, Excel, PowerPoint, Lotus Notes

Language Spoken: English and Filipino

Traveled to: United States of America, China, Thailand, Malaysia, Singapore, Hong Kong,

Taiwan

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