Sales Customer Service

**** ********* ** ***** ******, MI *****

616-***-**** ************@*****.***

Chad S Howes

SUMMARY

Highly organized and sales-driven problem solver, interested in

assuring a quality

atmosphere by handling a variety of clients in a positive,

knowledgeable, and strategic manner. A Dedicated, detail-oriented,

hard-working team player who develops strong working relationships.

EMPLOYMENT

Masco Retail Sales Support, Mooresville, NC January 2002-Present

Regional Operations Manager

* Manage sales and service in a 195 store region with thirty

employees and $50 million in annual sales

* Oversee employee training, product knowledge and sales production

* Responsible for scheduling, project execution, project review and

employee reviews

* Work with management team to develop team sales plans, safety

standards, project launches and standard operating procedures

District Sales Representative (Current)

* Manage sales and service within a ten store district with average

annual sales of $3.5 million

* Responsible for training associates at the store level though

clinics and in aisle product knowledge sessions

* Work with store management to implement promotional opportunities,

manage visual merchandising standards, inventory levels and

customer experience

District Team Lead

* Create sales plans and team development plans for a 35 store

territory with four sales representatives

* Coordinate the implementation of in store signage and off shelf

opportunities

Store Auditor

* Review employees merchandising standards throughout the country

* Assist in creating our company's store review SOP's and processes

Select Comfort, Grand Rapids, MI December 1999- January 2002

Sales Professional/Assistant Manager

* Thrived in a team based sales environment

* Received many awards for sales accomplishments and low return

percentages

* Accomplished sales associate and assistant manager

* Responsible for store opening and closing procedures

Track n' Trail, Grand Rapids, MI April 1998-December 1999

Sales Associate/Assistant Manager

* Top sales and customer service associate

* Developed visual displays and merchandising for storefront

* Key holder responsible for opening and closing procedures

EDUCATION

Grand Valley State University

Bachelor of Business Administration, December 2001

Double major in Marketing and International Business

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