Customer Service Assistant

monika berger

**** ******** *****.*******.**.PHONE 925-***-****

objective

An Administrative/Executive Assistant/Office Management Position

I believe I would be an asset to your team. I am conscientious

with a very strong work ethic. I am reliable, trustworthy and I

have a keen attention to detail. I have 24 years of work

experience that required me to have a strong ability to

multi-task and complete all tasks in a fast-pace environment. I

would love to have an opportunity to work for your company.

Experience

2005 - 2014 LEARNING CARE GROUP: LAPETITE ACADEMY/CHILDTIME

LEARNING CENTERS

Concord & Martinez, CA

Lead Teacher to Team Lead to Assistant Director to Associate

Director

I am currently the Associate Director of Childtime Learning

Center. I have 8 years experience in managing a team of 20

teachers and over a hundred students. I am extremely skilled in

multi-tasking, scheduling appointments, office organization,

managing the Area Director's very busy calender, supporting the

staff, keeping up with innovative curriculum for the vast age

groups we teach and keeping a high standard of customer service.

Promote business with potential clients (Marketing)

Lead tours with potential clients and enroll clients

Travel with the Area Director to take notes and dictation at

meetings

Organized and set-up staff meetings

Incharge of the interviewing, hiring, training and managing

employees along with conducting their yearly reviews.

Maintain household inventory and maintenance schedules. Handle

incoming and outgoing correspondence, including mail, email and

faxes.

Check mail, shop for teacher and student supplies

Handle tuition payments and balanced deposits

Collect money from 3'rd Party Agencies, create and send invoices

Screen telephone calls and inquiries and direct them as

appropriate

Devise and maintain office supplies to efficiently deal with

paper flow

Develop and maintain school menu and order all food

Organize personal and professional calendars and supply reminders

of upcoming meetings and events

Attend business meetings and take meeting minutes

Manage the school and provide customer service

Conduct training seminars and staff meetings

2004 - 2005 Kindercare Alameda, CA

Lead Teacher

Preschool Teacher

Manage classrooms

Develop classroom curriculum

2002 - 2004 Au pair for two families

Berkeley, CA

1999-2002 Lakeview Preschool

Oakland, CA

Lead Teacher

1998 - 1999 CompuCom Systems, Inc. San

Francisco, CA

Receptionist

1996 - 1998 Bianchi Preschool

Walnut Creek, CA

Lead Preschool/Montessori Teacher

1990 - 1996 Bank Of The West

Walnut Creek, CA

Clerical/Receptionist/Marketing Presentations

Education & interests

San Francisco State University. CA Bachelor of Arts in

Liberal Studies

Interests are Psychology, Humanities, Art & Theater, Music &

Poetry

Contact this candidate