Customer Service Representative

Location:

North Brunswick, NJ

Posted:

August 26, 2014

Contact this candidate

Resume:

Onawa Gray

** ****** ****, *** *********,NHL, ***01

PH: 908-***-**** EMail: *********@*****.***

Objective:

Dedicated individual with motivation to maintain customer satisfaction and contribute to company success. Core

Strengths: self-motivated, reliable team player. Detail oriented, problem solver. Proficient in MS Office Suite.

Education:

05/06: Associates Degree in Business Administration; Interboro Institute, NY, NY

Experience:

03/14-06/14 First Baptist Church of Lincoln Gardens Somerset, NJ: Admin Assistant to Executive Director

• Manage church website and Newsletter

• Manage calendar for Director of Operations in addition to developing and scheduling all church

meetings as well as guest speaker itineraries

03/13- 03/14 Synechron Inc. Piscataway, NJ: Administrator

• Manage travel and all calendar's for COO and CEO; provided 24 hour support

• Arrange and manage travel for all employees within the US, India, Amsterdam and UK

• Manage inventory of office supplies for our US offices in four states; handled AT&T corporate account

with 350 active lines. Handled travel itineraries for 700 US employees

• Tracked all company expenses in monthly reports.

• Enroll employees in insurance carrier via PPI portal.

• Manage four of Synechron's corporate offices.

08/12- 03/13 WebMD New York, NY: Receptionist/Administrative Assistant / AP Coordinator (promoted

twice)

• Receptionist: maintained front desk (phones, clients, deliveries).

• Admin. Assistant: assisted mid-high level mgmt. (car service, conference/board room meetings,

invoices).

• A/P Coordinator: coded & processed invoices for facilities dept., communicated billing matters with

internal employees & vendors, updated budget tracking daily, handled rent statements for all WebMD

locations, utilized Great Plains, assisted with finance department regarding billing matters.

02/08-06/12 Advanced Health Media New Providence: NJ: Administrative Assistant

• Management of Event Planning and Event Execution. Served as the primary liaison and point of contact

with Client Sales Representatives, Speakers and Venue contacts

• Negotiate rates, executed contracts and made payment arrangements. Accept/Submit the initial request

for business rule and industry compliance. Scheduled and coordinated all aspects of events, including

menu planning, etc.

• Handle monthly budget reconciliation of program logistics.

• Secure travel itineraries for air, ground and overnight accommodations.

04/07- 02/08 Top Of The Rock NY, NY: Customer Service Representative

• Handle high volume customer traffic.

• Handle customer issues and provided excellent customer service.

• Provided an elevated customer experience to generate a loyal clientele

11/06- 04/07 ShopRite Bloomfield, NJ: Customer Service Representative

• Assist consumers with sales and returns

• Operate computerized cash registers

• Ensure customer satisfaction and repeat business by providing a high-level service experience

08/02-10/06 VS Harlem Bronx, NY: Office Assistant

• Coordinate, book and schedule events for a professional gaming team. Liaison with major corporate