Customer Service Real Estate

ANISH THAKKAR

** ****** ***** **. *******, NJ ***36 • 201-***-**** • *************@*****.***

EDUCATION

Boston University, School of Hospitality Administration Boston, MA

Bachelor of Science in Hospitality Administration May 2010

Concentration: Operations

WORK EXPERIENCE

501 Broadway Irvington, NJ • North Plainfield, NJ • Bayonne, NJ • Hempstead, NY

Operations Manager May 2010 – June 2014

• Directed operations for four discount stores, grossing a combined $3 million annually with 20 employees

• Maintained daily cash flow reports, weekly sales analyses, monthly profit and loss statements

• Accountable for review and payment of all monthly operating and fixed expenses

• Coordinated budgeting, purchasing, acceptance, placement of merchandise inventory

• Coached and actively supervised store managers’ performance to ensure maximal profitability levels

• Responsible for sourcing, prescreening, interviewing, hiring, orientation, and training of all staff

• Established weekly staff schedules and delegated duties, assignments and projects accordingly

• Supported staff in fielding customer service queries, conflicts, disputes, etc.

• Served as backbone of communication and guidance for all employees

Rapid Realty Long Island City, NY• Jersey City, NJ

Recruiter October 2012 – December 2013

• Proactively screened, identified and met with prospective candidates and presented them with the benefits of becoming

licensed real estate agents with Rapid Realty

• Created and updated job postings regularly on various Internet sites to attract top candidates

• Visited local real estate schools and career fairs to distribute advertising materials and connect with students in order to

promote Rapid Realty

• Recorded and maintained notes and activities on all recruiting leads in an Excel file

• Assisted potential candidates with the enrollment and on-boarding process

EXTRACURRICULAR

Sigma Beta Rho Fraternity, Inc. Boston, MA

President, Social Chair, Rush Chair December 2005 – May 2010

President September 2009 – May 2010

• Conducted weekly meetings by addressing agenda and supervising all chairs in alignment to chapter standards

• Performed 12-week new member education process (i.e. recruitment, orientation, training)

Social Chair September 2008 – May 2009

• Organized social and community service events that raised between $1,500 to $2,000 for numerous charities like Starlight

Children’s Foundation of New England, Project Hunger, American Heart Association, Boston Food Bank, and fundraisers

with Coldstone, Pizzeria Uno, California Pizza Kitchen

Rush Chair January 2006 – May 2008

• Developed a year-round chapter recruitment program

• Maintained a master list of recruitment contacts and invitations to recruitment events

• Scheduled set-up and execution of recruitment events, maximizing allocated recruitment budget

• Coordinated all communications with prospective recruits, including all printed recruitment matter

• Responsible for assessment of prospective candidates and presentation to chapter members

• Effectively recruited 18 new members from initial contact to final bid offer

SKILLS

• Proficient knowledge of Microsoft Excel, PowerPoint, Outlook, Word, and QuickBooks

• Real Estate License holder in NJ & NY

• Fluent in English and Gujarati; Conversational in Hindi

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