Customer Service Computer Science

Lukasz Kokoszka

**** ****** ** *******, ** *****

****.********@*****.*** c.734-***-****

Pursuing opportunities in the field of computer science.

Education

**** **** ******** ******** ********ty BS of Science

Major: Computer Science

Minor: Math, Art and Design

Round table representative

2006 Fort Bragg, NC Leadership training

2003 2004 Fort Knox, KY Maintenance and recovery training

1999 2003 Plymouth Salem High School Focus on Drafting, Engineering courses

Work

2009 2010 US Army Reserve Assist in administrative duties

System backup and restoration

Software and hardware installation

2008 2009 RadioShack Customer service for both walk ins and

occasional support over the phone

2003 2008 US Army Provide maintenance for transportation

equipment

Provide guidance and train members of

maintenance team

Skills

Linux system management (LAMP, mySQL, bash script)

Android app development

Proficiency in Java, C++, PHP, HTML, CSS, JavaScript

Exposure to smalltalk, scheme, and assembly

Equipment maintenance, troubleshooting, and customer service

Volunteering

2008 Now Ballet Renaissance Tech support

Administrative support

2014 UP Math Challenge Data entry

Contestant monitoring

2008 2009 Make a difference day Help residents in local community

Prior to pursuing my bachelor degree at the northern university of Michigan I have served

as a noncommissioned officer in the U.S. Army with two combat tours in Iraq as a tank

mechanic and additional duties as a recovery specialist. Ensuring mission success was my

topmost priority be it by fixing vehicles, training soldiers, or making sure that my soldiers are

taken care of in order to perform their job to the best of their ability. As a recovery specialist,

going behind enemy lines to assist in asset retrieval as well as any engineering tasks requested

by friendly forces.

After active duty, I spent some time working for RadioShack as a sales associate.

Honing in on my customer relation skills, I used my technical aptitude to help the customers how

to use their current products along with presenting alternative solutions to better serve their

needs.

During my stay at RadioShack, I have decided to pursue more time with the military in the

Army Reserve as an IT Specialist. Connecting network devices, establishing connections,

backing up user data were some of the tasks required for the job.

Eager to expand my education, I have traveled to Northern Michigan University (NMU)

where I pursued a bachelors degree in computer science. With strong emphasis on Object

Oriented programming, two main languages used were Java and C++. Learning various

algorithms, data structures, and recursive methods were part of the core essentials in these

languages.

Taking classes in Linux administration and advanced network programming allowed me

to complete my personal senior project which was a Light up Solenoid Driven Chimes. Using an

arduino board and various other hardware I was able to build a xylophone that can be controlled

through the internet. Website used to control the chimes utilized AJAX to store user comments

in a mySQL database.

In between semesters, and at odd times during holiday seasons while home, I have been

volunteering my time to help Ballet Renaissance with their mission in Detroit Michigan.

Depending on the need, some of my duties included taking photographs, recording video,

collecting payments, stage setup and teardown, connecting audio/video technologies as well as

any other task that might have come up.

Throughout my life I have traveled to many different cultures. Starting with the move from

Poland to America, I have been exposed to many different cultures. There is always something

new to learn when one immerses themselves in a new environment. This allowed me to

become a highly adaptive team player that knows the value of respecting other peoples opinion

regardless of my own views, which over time fostered a creative and analytical mind that

embraces diversity.

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