Customer Service Data Entry - Inside sales

Eric Smith

*** *. ***** ***. ******* Beach, CA **277

901-***-**** *************@*****.***

OBJECTIVE

Highly motivated individual seeking a challenging position with a progressive organization that encourages hard

work, dedicated to the overall success of the company and a positive outlook towards achieving goals.

Offering proven administrative, customer service, marketing, and project management skills. Seeking to apply

these skills as your next new hire.

SKILLS

Able to learn and adapts easily to new concepts and responsibilities

Able to manage multiple tasks simultaneously

Very organized and detail-oriented

Excellent communication skills both written and oral

Proven marketing and customer service skills

Proficient in Microsoft Applications (Microsoft Word, Excel, and PowerPoint), Internet Research and

Data Entry

Operates various office tools including Fax and Copy machines, Printers, Scanners, etc.

EMPLOYMENT HISTORY

Cooks Pest Control (Oct 2008 – May 2014, Memphis, TN)

Licensed technician/supervisor

Provides customer service support

Ensured accurate scheduling and routing of accounts

Quality assurance inspections of accounts for service related issues and general concerns

Assisted sales department marketing additional products and services. Finding prospective

clients.

Assisted with inventory management and data entry

Routine vehicle inspections

Collaborate with clients to ensure successful regulatory audits

Collections on past due accounts

Documentation of chemical usage

Inspections and application of products when necessary

Facilitated safety meetings

Reports directly to the Service and District Manager

Customer retention

Right Way Services (Jan 2008 – April 2008, Memphis, TN)

District/Project Manager

Responsible for hiring and discharge of janitorial personnel

Quality assurance inspections

Customer service support

Data entry for payroll and inventory management

Managed janitorial services for multiple locations

Provides customer service support

Provides documentation and data, orally and electronically, to the Regional Manager

Drummond American (May 2007 – Jan 2008, Memphis, TN - H.Q. in Vernon Hills, IL)

Independent Agent

Outside sales and marketing

Data entry for orders, sales log, and customer communication

Provides customer service support

Product demonstrations

Presentation of proposals and consulting

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Pure Air Filters (June 2005 – June 2007, Memphis, TN)

Account Manager

Outside sales and marketing

Data entry for account data base updates

Provides customer service support

Surveys and proposals for new and existing accounts

Consulting

Customer retention

QL II Services, Inc. (Memphis, TN)

Operations Manager (1998-2005) Service Manager (1995-1998)

Responsible for interview, hire, and discharge of service and warehouse personnel

Preceptor for new hires

Employee documentation and reviews

Regular service meetings

Provide customer service support

Quality assurance inspections and client interviews to discuss options for improvement

Surveys and proposals of new and existing accounts.

Inside sales and marketing for new and existing clients

Negotiations with suppliers to achieve optimum results and cutting over head

• Lowered expenses 15%

Customer retention

Service coordination and scheduling

Inventory management and product orders

Data entry for account data base updates

Assisted General Manager and CEO with setting budgetary parameters

EDUCATIONAL BACKGROUND

2009 Associate of Applied Science, majoring in Business Administration

Remington College, Memphis, TN

President’s List Award for 3.8-4.0 GPA and Perfect Attendance Award

CHARACTER REFERENCE

Provided upon request

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