Customer Service Sales

Jocelyn Fronda

San Francisco, CA

*************@*****.*** - 415-***-****

Seeking full-time employment in customer service or as an administrative assistant/receptionist.

WORK EXPERIENCE

Directional Assistance

OfficeTeam - San Francisco, CA - July 2014 to July 2014

Responsibilities

Directing clients of the Oracle Interact convention to Moscone center.

Skills Used

Assisted clients with customer service.

Room Monitor/Customer Service

OfficeTeam Robert Half-Temp Agency - San Francisco, CA - May 2014 to May 2014

Responsibilities

Greet and Assisted guest with directions to the Ciscolive convention at the Moscone center. Scanned clients

and guest bagdes.

Skills Used

Excellent customer service skills.

Scanner

Apollo's Solutions Inc -Temp Agency - San Francisco, CA - November 2013 to December 2013

Responsible for prepping and sorting in date to year with Medical Billing, Legal, General Correspondence,

Compliance Files. Scanning files into the computer system in PDF form. Filing documents in Alpha order,

Scanning and Copying.

Cashier

Zarc Recycling - South San Francisco, CA - July 2013 to October 2013

Greeted Customers, and processed cash payment. Responsible for providing prices to customers for scrap

metals and CRV recycled products. Filing invoices in 3 day holds section and current day section. Answered

phones, Copying, and Scanning.

Cashier Receptionist

Kaiser Permanente - San Francisco, CA - July 2012 to April 2013

Responsible for greeting patients, verifying insurance coverage and eligibility reviewing new patient registration

and entering new patient information into the computer system at an outpatient site. Receives payment and

post to accounts. Cash checks, issues receipts, balance daily cash receipts and preparers daily bank deposits.

Maintain records of all transactions. Answer routine questions regarding patient accounts.

Guest Service Agent

Holiday Inn Civic Center - San Francisco, CA - June 2008 to June 2011

Greeted guests, checked guest in/out, made reservations, processed payments by cash/credit. Performed

operator duties, and concierge duties when needed. Assisted with general administrative task ranging from

Scanning, Copying, Faxing, and Filing documents related to guest reservations

Sales Associate

West Seal - San Francisco, CA - January 2007 to March 2008

Greeted customers, handled cash/credit card payment transactions. Assigned customers to fitting rooms,

helped guests find and select merchandise. Monitored inventory and restocked merchandise, arranged/

rearranged displays. Watched out for shoplifters and answered phone calls.

Sales Associate

Macy's - San Francisco, CA - November 2007 to February 2008

Greeted customers, handled cash/credit card payment transactions.

Assisted customers with cosmetic selections and facial demonstrations.

Monitored inventory, setup and took down signs, fixtures, and other items for special sales/events. Answered

phone calls.

Telemarketer

Imobile Solutions - Concord, CA - November 2006 to February 2007

Assisted customers with transferring cellphone services, and upgrading phones with new and old

contracts.Answered phones and assisted with clerical tasks.

EDUCATION

General

City College of San Francisco - San Francisco, CA

2006

De Anza High School - El Sobrante, CA

1999 to 2003

SKILLS

Typing 45 wpm, Internet Savvy, General Clerical and Excellent Customer Service Duties.

ADDITIONAL INFORMATION

Qualifications

• Ten Years of Customer Service Experience

• Three Years of Experience in Guest Services

• Outlook and Opera 5.0 Hotel Data Base

• Three Years of Experience in Guest Services

• Skilled in General Administrative duties

• Knowledgeable in MS Word, Excel, Internet, Health Connect, and Epic.

Contact this candidate